protected void btSaveComplain_Click(object sender, EventArgs e)
{
try
{
if (!CheckTroubleShootingSteps())
{
ScriptManager.RegisterStartupScript(this.UPPanel2, typeof(string), "Alert", "alert('There is something missing in Troubleshooting Step');", true);
// Interaction.MsgBox("There is something missing in Troubleshooting Step", MsgBoxStyle.Information, "BSS Administrator");
return;
}
// DialogResult dgresult = MessageBox.Show("Are you sure to save the record?", "Business Support System", MessageBoxButtons.YesNo, MessageBoxIcon.Information);
//if (dgresult == Windows.Forms.DialogResult.No)
//{
// return;
//}
if (cmbAssignedDepartment.SelectedValue == "0" | cmbCaseCategory.SelectedValue == "0" | cmbComplainStatus.SelectedValue == "0" | cmbComplaintReportedVia.SelectedValue == "0" | cmbComplainType.SelectedValue == "0" | cmbInitialStatement.SelectedValue == "0" | cmbPOCStatus.SelectedValue == "0")
{
ScriptManager.RegisterStartupScript(this.UPPanel2, typeof(string), "Alert", "alert('Please Select all validate fields');", true);
//Interaction.MsgBox("Please Select all validate fields", MsgBoxStyle.Information, "BSS Administrator");
return;
}
if (tbCallerName.Text == string.Empty | tbCallerNumber.Text == string.Empty | tbLoggedBy.Text == string.Empty | tbPOCName.Text == string.Empty | tbPOCNumber.Text == string.Empty)
{
ScriptManager.RegisterStartupScript(this.UPPanel2, typeof(string), "Alert", "alert('Please Select all validate fields');", true);
//Interaction.MsgBox("Please enter all validate fields", MsgBoxStyle.Information, "BSS Administrator");
return;
}
int SignupID = Convert.ToInt16(Session["Complain_SignupID"]);
int InitailStatementID = Convert.ToInt16(cmbInitialStatement.SelectedValue);
int ComplaintTypeID = Convert.ToInt16(cmbComplainType.SelectedValue);
int TicketTypeID = Convert.ToInt16(Session["Complain_TicketTypeID"]);
int ComplaintStatusID = Convert.ToInt16(cmbComplainStatus.SelectedValue);
int ProblemDignoseEndID = 5;
string LoggedBy = tbLoggedBy.Text;
int ComplaintReportedviaId = Convert.ToInt16(cmbComplaintReportedVia.SelectedValue);
DateTime ComplaintReceivedDate = dtComplainReceived.SelectedDate.Value;
string PersonSolving = string.Empty;
int CaseCategoryID = Convert.ToInt16(cmbCaseCategory.SelectedValue);
string CallerName = tbCallerName.Text;
string CallerNumber = tbCallerNumber.Text;
string PoCName = tbPOCName.Text;
string PoCNumber = tbPOCNumber.Text;
int PoCStatusID = Convert.ToInt16(cmbPOCStatus.SelectedValue);
int AssignedToDeptID = Convert.ToInt16(cmbAssignedDepartment.SelectedValue);
int AssignedByDeptID = DeptID;
string FCR = string.Empty;
DateTime Hold_UnHoldTime = Convert.ToDateTime("1/1/1990");
string RCA = string.Empty;
string Partner = string.Empty;
int LinkStatusID = 1;
string Location = "";
string Fault = "";
string TxnOwner = "";
DateTime ETA = default(DateTime);
DateTime ETTR = default(DateTime);
string PersonGivenETA = null;
if (ComplaintStatusID == 4)
{
ETA = dtETA.SelectedDate.Value;
ETTR = dtETTR.SelectedDate.Value;
PersonGivenETA = tbPerson.Text;
}
else
{
ETA = Convert.ToDateTime("1/1/1900");
ETTR = Convert.ToDateTime("1/1/1900");
PersonGivenETA = "";
}
string Remarks = GetRemarksfromControls();
string QueryResponse = "";
string IPOpsComments = "";
string AssignedPersonName = EngineerName;
int TransactionBy = UserID;
TicketNumber = GetTicketNumber();
int ComplainID = objBSS.InsertComplain(SignupID, TicketNumber, InitailStatementID, ComplaintTypeID, TicketTypeID, ComplaintStatusID, ProblemDignoseEndID, LoggedBy, ComplaintReportedviaId, ComplaintReceivedDate,
PersonSolving, CaseCategoryID, CallerName, CallerNumber, PoCName, PoCNumber, PoCStatusID, AssignedToDeptID, AssignedByDeptID, FCR,
Hold_UnHoldTime, RCA, Partner, LinkStatusID, Location, Fault, TxnOwner, ETA, ETTR, PersonGivenETA,
Remarks, QueryResponse, IPOpsComments, AssignedPersonName, TransactionBy);
if (ComplainID > 0)
{
if (InsertComplainTroubleShooting(ComplainID))
{
btSaveComplain.Visible = false;
lblTicketNoAfterComplainGeneration.Text = "Complained Save with Ticket No " + TicketNumber;
lblTicketNoAfterComplainGeneration.Visible = true;
//Response.Redirect("~\\SearchCircuits.aspx");
//Response.Redirect("~\\SearchCircuits.aspx?TicketNo=" + TicketNumber);
//Response.Redirect("~\\ViewFiberDetails.aspx?SignupID=" + Convert.ToInt32(Session["SignupID"]));
// Interaction.MsgBox("Complain Insert Sucessfully TicketNo is : " + TicketNumber, MsgBoxStyle.Information, "BSS Administrator");
}
else
{
objBSS.ExecQuery("Delete From Ots_Complains Where ComplaintID = " + Convert.ToString(ComplainID));
// Interaction.MsgBox("Complain not insert", MsgBoxStyle.Information, "BSS Administrator");
}
}
else
{
// Interaction.MsgBox("Complain not insert,please Try Again", MsgBoxStyle.Information, "BSS Administrator");
}
}
catch (Exception ex)
{
// Interaction.MsgBox("SaveToolStripButton_Click_1:" + ex.Message + "of frmOts_SingleComplain ", MsgBoxStyle.Critical, "BSS Addminstrator");
}
}