/// <summary>
/// Gets the Inbound Popup Data
/// </summary>
/// <param name="message"></param>
/// <param name="callType"></param>
/// <param name="eventName"></param>
/// <returns></returns>
public SFDCData GetInboundPopupData(IXNCustomData chatPopupData, SFDCCallType callType, string eventName)
{
SFDCData sfdcData = new SFDCData();
try
{
_logger.Info("Reading inbound chat popup data....");
if (this._popupPages != null)
{
bool IsCurrentEventEnabled = false;
if (Settings.SFDCOptions.CanUseCommonSearchForChat)
{
if (Settings.SFDCOptions.ChatInboutPopupEvent != null && Settings.SFDCOptions.ChatInboutPopupEvent.Contains(eventName))
{
IsCurrentEventEnabled = true;
sfdcData.CommonSearchData = GetChatCommonSearchData(chatPopupData, callType);
sfdcData.CommonPopupObjects = Settings.CommonPopupObjects;
sfdcData.CommonSearchFormats = Settings.SFDCOptions.PhoneNumberSearchFormat;
sfdcData.CommonSearchCondition = Settings.SFDCOptions.CommonSearchConditionForChat;
if (this._userActivityLog != null)
{
sfdcData.ProfileActivityLogData = this._sFDCUtility.GetCreateActivityLogData(this._userActivityLog, null, callType, emailData: chatPopupData);
}
}
else
{
return(null);
}
}
foreach (string key in this._popupPages)
{
switch (key)
{
case "lead":
if (IsCurrentEventEnabled)
{
sfdcData.LeadData = SFDCLead.GetInstance().GetLeadChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
else if (this._leadOptions != null && this._leadOptions.InboundPopupEvent != null && this._leadOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.LeadData = SFDCLead.GetInstance().GetLeadChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
break;
case "contact":
if (IsCurrentEventEnabled)
{
sfdcData.ContactData = SFDCContact.GetInstance().GetContactChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
else if (this._contactOptions != null && this._contactOptions.InboundPopupEvent != null && this._contactOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.ContactData = SFDCContact.GetInstance().GetContactChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
break;
case "account":
if (IsCurrentEventEnabled)
{
sfdcData.AccountData = SFDCAccount.GetInstance().GetAccountChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
else if (this._accountOptions != null && this._accountOptions.InboundPopupEvent != null && this._accountOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.AccountData = SFDCAccount.GetInstance().GetAccountChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
break;
case "case":
if (IsCurrentEventEnabled)
{
sfdcData.CaseData = SFDCCase.GetInstance().GetCaseChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
if (this._caseOptions != null && this._caseOptions.InboundPopupEvent != null && this._caseOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.CaseData = SFDCCase.GetInstance().GetCaseChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
break;
case "opportunity":
if (IsCurrentEventEnabled)
{
sfdcData.OpportunityData = SFDCOpportunity.GetInstance().GetOpportunityChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
else if (this._opportunityOptions != null && this._opportunityOptions.InboundPopupEvent != null && this._opportunityOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.OpportunityData = SFDCOpportunity.GetInstance().GetOpportunityChatPopupData(chatPopupData, chatPopupData.InteractionType);
}
break;
case "useractivity":
if (IsCurrentEventEnabled)
{
sfdcData.UserActivityData = SFDCUserActivity.GetInstance().GetChatCreateUserAcitivityData(chatPopupData, chatPopupData.InteractionType);
}
else if (this._userActivityOptions != null && this._userActivityOptions.InboundPopupEvent != null && this._userActivityOptions.InboundPopupEvent.Equals(eventName))
{
sfdcData.UserActivityData = SFDCUserActivity.GetInstance().GetChatCreateUserAcitivityData(chatPopupData, chatPopupData.InteractionType);
}
break;
default:
if (this._customObjectOptions != null)
{
if (IsCurrentEventEnabled && this._customObjectOptions.ContainsKey(key))
{
CustomObjectData cstobject = SFDCCustomObject.GetInstance().GetCustomObjectChatPopupData(chatPopupData, chatPopupData.InteractionType, key);
if (cstobject != null)
{
this._tempCustomObject.Add(cstobject);
}
}
else if (this._customObjectOptions[key] != null && this._customObjectOptions[key].InboundPopupEvent != null &&
this._customObjectOptions[key].InboundPopupEvent.Equals(eventName))
{
CustomObjectData cstobject = SFDCCustomObject.GetInstance().GetCustomObjectChatPopupData(chatPopupData, chatPopupData.InteractionType, key);
if (cstobject != null)
{
this._tempCustomObject.Add(cstobject);
}
}
}
break;
}
}
if (this._tempCustomObject.Count > 0)
{
CustomObjectData[] temp = this._tempCustomObject.ToArray();
sfdcData.CustomObjectData = temp;
this._tempCustomObject.Clear();
}
}
}
catch (Exception generalException)
{
_logger.Error("GetInboundPopupData : Error Occurred While Getting Inbound Popup Data : " + generalException.ToString());
}
return(sfdcData);
}
/// <summary>
/// Gets the Chat Consult Update data
/// </summary>
/// <param name="message"></param>
/// <param name="callType"></param>
/// <param name="callDuration"></param>
/// <param name="chatContent"></param>
/// <param name="eventName"></param>
/// <returns></returns>
public SFDCData GetConsultUpdateData(IMessage message, SFDCCallType callType, string callDuration, string chatContent, string eventName)
{
SFDCData sfdcData = new SFDCData();
try
{
logger.Info("GetConsultUpdateData : Getting lead Consult update data");
if (this.PopupPages != null)
{
foreach (string key in this.PopupPages)
{
switch (key)
{
case "lead":
if (this.leadOptions != null && this.leadOptions.ConsultUpdateEvent != null && this.leadOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading lead popup data");
sfdcData.LeadData = SFDCLead.GetInstance().GetLeadChatUpdateData(message, callType, callDuration, chatContent);
}
break;
case "contact":
if (this.contactOptions != null && this.contactOptions.ConsultUpdateEvent != null && this.contactOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading contact popup data");
sfdcData.ContactData = SFDCContact.GetInstance().GetContactChatUpdateData(message, callType, callDuration, chatContent);
}
break;
case "account":
if (this.accountOptions != null && this.accountOptions.ConsultUpdateEvent != null && this.accountOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading account popup data");
sfdcData.AccountData = SFDCAccount.GetInstance().GetAccountChatUpdateData(message, callType, callDuration, chatContent);
}
break;
case "case":
if (this.caseOptions != null && this.caseOptions.ConsultUpdateEvent != null && this.caseOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading case popup data");
sfdcData.CaseData = SFDCCase.GetInstance().GetCaseChatUpdateData(message, callType, callDuration, chatContent);
}
break;
case "opportunity":
if (this.opportunityOptions != null && this.opportunityOptions.ConsultUpdateEvent != null && this.opportunityOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading opportunity popup data");
sfdcData.OpportunityData = SFDCOpportunity.GetInstance().GetOpportunityChatUpdateData(message, callType, callDuration, chatContent);
}
break;
case "useractivity":
if (this.userActivityOptions != null && this.userActivityOptions.ConsultUpdateEvent != null &&
this.userActivityOptions.ConsultUpdateEvent.Contains(eventName))
{
logger.Info("GetConsultUpdateData : Reading useractivity popup data");
sfdcData.UserActivityData = SFDCUserActivity.GetInstance().GetChatUpdateUserAcitivityData(message, callType, callDuration, chatContent);
}
break;
default:
if (this.customObjectOptions.ContainsKey(key))
{
if (this.customObjectOptions[key] != null && this.customObjectOptions[key].ConsultUpdateEvent != null &&
this.customObjectOptions[key].ConsultUpdateEvent.Contains(eventName))
{
ICustomObject cstobject = SFDCCustomObject.GetInstance().GetCustomObjectChatUpdateData(message, callType, callDuration, chatContent, key);
if (cstobject != null)
{
logger.Info("GetConsultUpdateData : Reading customObject popup data");
this.tempCustomObject.Add(cstobject);
}
}
}
break;
}
}
if (this.tempCustomObject.Count > 0)
{
ICustomObject[] temp = this.tempCustomObject.ToArray();
sfdcData.CustomObjectData = temp;
this.tempCustomObject.Clear();
}
}
}
catch (Exception generalException)
{
logger.Error("GetConsultUpdateData : Error Occurred while collecting Consult Update data : " + generalException.ToString());
}
return(sfdcData);
}
/// <summary>
/// Gets the inbound update data.
/// </summary>
/// <param name="chatData">The chat data.</param>
/// <param name="eventName">Name of the event.</param>
/// <returns></returns>
public SFDCData GetInboundUpdateData(IXNCustomData chatData, string eventName)
{
SFDCData sfdcData = new SFDCData();
try
{
_logger.Info("GetInboundUpdateData : Getting Inbound Update Data");
if (this._popupPages != null)
{
foreach (string key in this._popupPages)
{
switch (key)
{
case "lead":
if (this._leadOptions != null && this._leadOptions.InboundUpdateEvent != null && this._leadOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading Lead popup data");
sfdcData.LeadData = SFDCLead.GetInstance().GetLeadChatUpdateData(chatData, eventName);
}
break;
case "contact":
if (this._contactOptions != null && this._contactOptions.InboundUpdateEvent != null && this._contactOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading contact popup data");
sfdcData.ContactData = SFDCContact.GetInstance().GetContactChatUpdateData(chatData, eventName);
}
break;
case "account":
if (this._accountOptions != null && this._accountOptions.InboundUpdateEvent != null && this._accountOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading account popup data");
sfdcData.AccountData = SFDCAccount.GetInstance().GetAccountChatUpdateData(chatData, eventName);
}
break;
case "case":
if (this._caseOptions != null && this._caseOptions.InboundUpdateEvent != null && this._caseOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading case popup data");
sfdcData.CaseData = SFDCCase.GetInstance().GetCaseChatUpdateData(chatData, eventName);
}
break;
case "opportunity":
if (this._opportunityOptions != null && this._opportunityOptions.InboundUpdateEvent != null && this._opportunityOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading opportunity popup data");
sfdcData.OpportunityData = SFDCOpportunity.GetInstance().GetOpportunityChatUpdateData(chatData, eventName);
}
break;
case "useractivity":
if (this._userActivityOptions != null && this._userActivityOptions.InboundUpdateEvent != null &&
this._userActivityOptions.InboundUpdateEvent.Contains(eventName))
{
_logger.Info("GetInboundUpdateData : Reading useractivity popup data");
sfdcData.UserActivityData = SFDCUserActivity.GetInstance().GetChatUpdateUserAcitivityData(chatData, eventName);
}
break;
default:
if (this._customObjectOptions.ContainsKey(key))
{
if (this._customObjectOptions[key] != null && this._customObjectOptions[key].InboundUpdateEvent != null &&
this._customObjectOptions[key].InboundUpdateEvent.Contains(eventName))
{
CustomObjectData cstobject = SFDCCustomObject.GetInstance().GetCustomObjectChatUpdateData(chatData, key, eventName);
if (cstobject != null)
{
_logger.Info("GetInboundUpdateData : Reading customObject popup data");
this._tempCustomObject.Add(cstobject);
}
}
}
break;
}
}
if (this._tempCustomObject.Count > 0)
{
CustomObjectData[] temp = this._tempCustomObject.ToArray();
sfdcData.CustomObjectData = temp;
this._tempCustomObject.Clear();
}
}
}
catch (Exception generalException)
{
_logger.Error("GetInboundUpdateData : Error Occurred while Collecting Inbound Update Data : " + generalException.ToString());
}
return(sfdcData);
}