/// <summary>
/// Update PartsOrderInstruction object with number of vin completed currently
/// </summary>
/// <param name="numOfVIN"></param>
/// <param name="partOdrInstrID"></param>
public void UpdatePartsOrderInstruction(int numOfVIN, int partOdrInstrID)
{
try
{
int completedQuantity = GetCompletedQty(partOdrInstrID);
GenericObject genObject = new GenericObject();
genObject.ObjectType = new RNObjectType
{
Namespace = "Other",
TypeName = "PartOrderInstruction"
};
genObject.ID = new ID {
id = partOdrInstrID, idSpecified = true
};
List <GenericField> customFields = new List <GenericField>();
customFields.Add(createGenericField("Completed_Quantity", createIntegerDataValue(numOfVIN + completedQuantity), DataTypeEnum.INTEGER));
genObject.GenericFields = customFields.ToArray();
ClientInfoHeader hdr = new ClientInfoHeader()
{
AppID = "Update PartsOrderInstruction"
};
_rightNowClient.Update(hdr, new RNObject[] { genObject }, new UpdateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
}
catch (Exception ex)
{
ReportCommandAddIn.form.Hide();
MessageBox.Show("Exception in updating PartsOrderInstruction Record: " + ex.Message);
}
}
public void updateObject(RNObject[] objects)
{
//Create the update processiong options
UpdateProcessingOptions options = new UpdateProcessingOptions();
options.SuppressExternalEvents = false;
options.SuppressRules = false;
//Invoke the Update operation
_rnowClient.Update(this._rnowClientInfoHeader, objects, options);
}
internal GenericServiceResponse UpdateObjects(RNObject[] objects)
{
bool mustRetry = false; // used to determine if we should retry a failed job
int retryTimes = 0; // we don't want to endlessly retry, so we only will retry 3 times
do
{
try
{
_client.Update(_clientInfoHeader, objects, new UpdateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
return(new GenericServiceResponse()
{
Successful = true
});
}
catch (Exception ex)
{
GlobalContext.Log(string.Format("Failed Update: Retry {0}: {1}", retryTimes, ex.Message), true);
GlobalContext.Log(string.Format("Failed Update: Retry {0}: {1}{2}{3}", retryTimes, ex.Message, Environment.NewLine, ex.StackTrace), false);
string innerExMsg = GetInnerExceptionMessage(ex);
if (!string.IsNullOrEmpty(innerExMsg))
{
GlobalContext.Log(string.Format("Failed Update: Retry {0}: InnerException Messages: {1}", retryTimes, innerExMsg), true);
}
if (retryTimes < 3)
{
// if we haven't retried 3 times then we retry the load again
mustRetry = true;
retryTimes++;
}
else
{
// don't retry for 3rd retry
return(new GenericServiceResponse()
{
SuccessfulSet = true,
Successful = false,
Details = ex.ToString()
});
}
}
GlobalContext.Log(string.Format("Update Must Retry {0}", mustRetry), false);
} while (mustRetry);
GlobalContext.Log("Update End: This code should never be hit.", false);
return(null); // this code should never be hit
}
/// <summary>
/// Create a log entry in the custom object PSLog$Log
///
/// If this table does not exists, please retrieve the package from: https://tools.src.rightnow.com/spaces/logging/documents
/// </summary>
/// <param name="client">Extend the RightNow soap client</param>
/// <param name="existingID">ID of the existing PSLog object</param>
/// <param name="type">Optional (default=blank): application type causing the log m
/// <param name="message">Optional (default=blank): human readable friendly message</param>essage</param>
/// <param name="subtype">Optional (default=blank): friendly name of the application</param>
/// <param name="source">Optional (default=blank): name of the current assembly or script</param>
/// <param name="note">Optional (default=blank): additional details about the message</param>
/// <param name="interfaceID">Optional (default=blank): the interface this error occurred on. (GlobalContext.InterfaceId)</param>
/// <param name="severity">Optional (default=blank): mark the importance of the message</param>
/// <param name="exception">Optional (default=blank): if populated the stack trace from the exception will be stored in the log</param>
/// <param name="account">Optional (default=blank): reference to an Account</param>
/// <param name="answer">Optional (default=blank): reference to an Answer</param>
/// <param name="contact">Optional (default=blank): reference to a Contact</param>
/// <param name="incident">Optional (default=blank): reference to an Incident</param>
/// <param name="opportunity">Optional (default=blank): reference to an Opportunity</param>
/// <param name="org">Optional (default=blank): reference to an Organization</param>
/// <param name="task">Optional (default=blank): reference to a Task</param>
/// <param name="customObjects">Optional (default=blank): an array of custom object references. the name of the object must match the name of the database column</param>
/// <returns>ID of the newly created log object</returns>
public static void UpdateLog(this RightNowSyncPortClient client,
int existingID,
Type type = Type.None,
string message = null,
string subtype = null,
string note = null,
string source = null,
int?interfaceID = null,
Severity severity = Severity.None,
Exception exception = null,
Account account = null,
Answer answer = null,
Contact contact = null,
Incident incident = null,
Opportunity opportunity = null,
Organization org = null,
Task task = null,
GenericObject[] customObjects = null)
{
try
{
GenericObject go = CreateLogGenericObject(type, subtype, message, note, source, interfaceID, severity, exception, account, answer, contact, incident, opportunity, org, task, customObjects);
go.ID = new ID
{
id = existingID,
idSpecified = true
};
client.Update(
new ClientInfoHeader {
AppID = "PSLog"
},
new RNObject[] { go },
new UpdateProcessingOptions {
SuppressExternalEvents = true, SuppressRules = false
});
}
catch (Exception ex)
{
if (LogFailedEvent != null)
{
LogFailedEvent(ex);
}
}
}
/// <summary>
/// Create Internal Incident Records
/// </summary>
/// <param name="contactID"></param>
/// <param name="srID"></param>
/// <param name="reportingIncID"></param>
/// <param name="fsarID"></param>
/// <param name="orgID"></param>
/// <returns></returns>
public int CreateInternalIncident(int contactID, int srID, int reportingIncID, int fsarID, int orgID)
{
try
{
//Check if it exist in order to avoid duplicate record
Incident internalIncident = new Incident();
string response = checkIfInternalIncidentExistForSR(reportingIncID, srID);
if (response != null)
{
internalIncident.ID = new ID
{
id = Convert.ToInt32(response),
idSpecified = true
};
}
/*Set OOTB fields*/
IncidentContact primarycontact = new IncidentContact {
Contact = new NamedID {
ID = new ID {
id = contactID, idSpecified = true
}
}
};
internalIncident.PrimaryContact = primarycontact;
internalIncident.Organization = new NamedID {
ID = new ID {
id = orgID, idSpecified = true
}
};
/*Set Custom fields*/
List <GenericField> customAttributes = new List <GenericField>();
customAttributes.Add(createGenericField("FSAR", createNamedIDDataValue(fsarID), DataTypeEnum.NAMED_ID));
customAttributes.Add(createGenericField("SalesRelease", createNamedIDDataValue(srID), DataTypeEnum.NAMED_ID));
customAttributes.Add(createGenericField("reporting_incident", createNamedIDDataValue(reportingIncID), DataTypeEnum.NAMED_ID));
GenericObject customAttributeobj = genericObject(customAttributes.ToArray(), "IncidentCustomFieldsc");
GenericField caPackage = createGenericField("CO", createObjDataValue(customAttributeobj), DataTypeEnum.OBJECT);
/*Set Custom fields*/
List <GenericField> customFields = new List <GenericField>();
customFields.Add(createGenericField("incident_type", createNamedIDDataValueForName("Internal Incident"), DataTypeEnum.NAMED_ID));//55 is id of "Internal incident"
GenericObject customfieldobj = genericObject(customFields.ToArray(), "IncidentCustomFieldsc");
GenericField cfpackage = createGenericField("c", createObjDataValue(customfieldobj), DataTypeEnum.OBJECT);
internalIncident.CustomFields = genericObject(new[] { caPackage, cfpackage }, "IncidentCustomFields");
ClientInfoHeader hdr = new ClientInfoHeader()
{
AppID = "Create Internal Incident"
};
//Update if internal incident exist
if (response != null)
{
_rightNowClient.Update(hdr, new RNObject[] { internalIncident }, new UpdateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
return(Convert.ToInt32(response));
}
else//create a new internal incident
{
RNObject[] resultobj = _rightNowClient.Create(hdr, new RNObject[] { internalIncident }, new CreateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
if (resultobj != null)
{
return(Convert.ToInt32(resultobj[0].ID.id));
}
}
}
catch (Exception ex)
{
WorkspaceAddIn.InfoLog("Excpetion in creating internal incident: " + ex.Message);
}
return(0);
}
/// <summary>
/// Updates the latest values of the custome fields into database.
/// </summary>
/// <param name="staffAccount"></param>
/// <returns></returns>
public bool updateCustomFields(StaffAccount staffAccount)
{
try
{
Debug("RightNowConnectService - updateCustomFields() - Entry");
GenericField csFldOOOEnd = null;
GenericField csFldOOOStart = null;
Account account = new Account();
ID accountID = new ID();
accountID.id = OutOfOfficeClientAddIn.GlobalContext.AccountId;
accountID.idSpecified = true;
account.ID = accountID;
// Out of Office Flag
DataValue dv = new DataValue();
dv.Items = new Object[] { staffAccount.OooFlag };
dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.BooleanValue };
GenericField csFldOOOFlag = new GenericField();
csFldOOOFlag.name = CustomField.OooFlag;
csFldOOOFlag.dataType = DataTypeEnum.BOOLEAN;
csFldOOOFlag.dataTypeSpecified = true;
csFldOOOFlag.DataValue = dv;
// Out of Office Start
csFldOOOStart = new GenericField();
csFldOOOStart.name = CustomField.OooStart;
csFldOOOStart.dataType = DataTypeEnum.DATETIME;
csFldOOOStart.dataTypeSpecified = true;
DataValue dvOooStart = null;
if (staffAccount.OooStart != null && staffAccount.OooStart != default(DateTime))
{
dvOooStart = new DataValue();
dvOooStart.Items = new Object[] { staffAccount.OooStart };
dvOooStart.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.DateTimeValue };
}
csFldOOOStart.DataValue = dvOooStart;
// Out of Office End
csFldOOOEnd = new GenericField();
csFldOOOEnd.name = CustomField.OooEnd;
csFldOOOEnd.dataType = DataTypeEnum.DATETIME;
csFldOOOEnd.dataTypeSpecified = true;
DataValue dvOooEnd = null;
if (staffAccount.OooEnd != null)
{
dvOooEnd = new DataValue();
dvOooEnd.Items = new Object[] { staffAccount.OooEnd };
dvOooEnd.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.DateTimeValue };
}
csFldOOOEnd.DataValue = dvOooEnd;
// Out of Office Message Option
DataValue dvOooMsgOption = new DataValue();
dvOooMsgOption.Items = new Object[] { staffAccount.OooMsgOption };
dvOooMsgOption.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
GenericField csFldOOOMsgOption = new GenericField();
csFldOOOMsgOption.name = CustomField.OooMsgOption;
csFldOOOMsgOption.dataType = DataTypeEnum.STRING;
csFldOOOMsgOption.dataTypeSpecified = true;
csFldOOOMsgOption.DataValue = dvOooMsgOption;
// Out of Office Message
DataValue dvOooMsg = new DataValue();
dvOooMsg.Items = new Object[] { staffAccount.OooMsg };
dvOooMsg.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
GenericField csFldOOOMsg = new GenericField();
csFldOOOMsg.name = CustomField.OooMsg;
csFldOOOMsg.dataType = DataTypeEnum.STRING;
csFldOOOMsg.dataTypeSpecified = true;
csFldOOOMsg.DataValue = dvOooMsg;
// Out of Office Timezone
GenericField csFldOOOTimezone = new GenericField();
csFldOOOTimezone.name = CustomField.OooTimezone;
csFldOOOTimezone.dataType = DataTypeEnum.STRING;
csFldOOOTimezone.dataTypeSpecified = true;
DataValue dvOooTimezone = null;
if (null != staffAccount.OooTimezone)
{
dvOooTimezone = new DataValue();
dvOooTimezone.Items = new Object[] { staffAccount.OooTimezone };
dvOooTimezone.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue };
}
csFldOOOTimezone.DataValue = dvOooTimezone;
GenericObject customFieldsc = new GenericObject();
customFieldsc.GenericFields = new GenericField[] { csFldOOOFlag, csFldOOOStart, csFldOOOEnd, csFldOOOMsgOption, csFldOOOMsg, csFldOOOTimezone };
customFieldsc.ObjectType = new RNObjectType()
{
TypeName = CustomField.AccountCustomFieldCollectionTypeName
};
GenericField customFieldsPackage = new GenericField();
customFieldsPackage.name = "c";
customFieldsPackage.dataType = DataTypeEnum.OBJECT;
customFieldsPackage.dataTypeSpecified = true;
customFieldsPackage.DataValue = new DataValue();
customFieldsPackage.DataValue.Items = new[] { customFieldsc };
customFieldsPackage.DataValue.ItemsElementName = new[] { ItemsChoiceType.ObjectValue };
account.CustomFields = new GenericObject
{
GenericFields = new[] { customFieldsPackage },
ObjectType = new RNObjectType {
TypeName = CustomField.AccountCustomFieldsTypeName
}
};
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = OracleRightNowOOOAddInNames.OutOfOfficeAddIn;
RNObject[] contactObjects = new RNObject[] { account };
UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
_rightNowClient.Update(clientInfoHeader, contactObjects, updateProcessingOptions);
return(true);
}
catch (Exception e)
{
MessageBox.Show(OOOExceptionMessages.UnexpectedError, Common.Common.ErrorLabel, MessageBoxButtons.OK, MessageBoxIcon.Error);
Error(e.Message, e.StackTrace);
}
Debug("RightNowConnectService - updateCustomFields() - Exit");
return(false);
}
static void GetAllContacts(RightNowSyncPortClient client)
{
Contact contactTemplate = new Contact();
contactTemplate.Phones = new Phone[] { };
UpdateProcessingOptions options = new UpdateProcessingOptions();
RNObject[] objectTemplates = new RNObject[] { contactTemplate };
bool hasMoreResults = true;
int currentOffset = 0;
do
{
var resultTable = client.QueryObjects(s_clientInfoHeader, String.Format("SELECT Contact FROM Contact LIMIT {0} OFFSET {1}", PageSize, currentOffset), objectTemplates, PageSize);
RNObject[] rnObjects = resultTable[0].RNObjectsResult;
List <RNObject> updatedObjects = new List <RNObject>();
foreach (RNObject obj in rnObjects)
{
Contact contact = (Contact)obj;
Phone[] phones = contact.Phones;
if (phones != null)
{
List <Phone> newPhoneNumbers = new List <Phone>();
foreach (Phone phone in phones)
{
var sanitizedNumber = SanitizeNumber(phone.Number);
System.Console.WriteLine(contact.Name.Last + " - " + phone.Number + " (" + phone.RawNumber + ") - " + sanitizedNumber);
if (sanitizedNumber != phone.Number)
{
//need to create a new Phone object, if we reuse/update the existing one, the update won't work.
var newNumber = new Phone()
{
action = ActionEnum.update,
actionSpecified = true,
Number = SanitizeNumber(phone.Number),
PhoneType = phone.PhoneType
};
newPhoneNumbers.Add(newNumber);
}
}
if (newPhoneNumbers.Count > 0)
{
updatedObjects.Add(new Contact()
{
ID = contact.ID,
Phones = newPhoneNumbers.ToArray(),
});
}
}
}
if (updatedObjects.Count > 0)
{
client.Update(s_clientInfoHeader, updatedObjects.ToArray(), options);
}
hasMoreResults = resultTable[0].Paging.ReturnedCount == PageSize;
currentOffset = currentOffset + resultTable[0].Paging.ReturnedCount;
Console.WriteLine(String.Format("Processed {0} contacts", currentOffset));
} while (hasMoreResults);
}
