public static string GetReportTicketsViewItem(RestCommand command, int ticketID)
{
ReportTicketsViewItem reportTicketsViewItem = ReportTicketsView.GetReportTicketsViewItem(command.LoginUser, ticketID);
if (reportTicketsViewItem.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(reportTicketsViewItem.GetXml("ReportTicketsViewItem", true));
}
public static string GetTicket(RestCommand command, int ticketID)
{
ReportTicketsViewItem ticket = ReportTicketsView.GetReportTicketsViewItemByIDOrNumber(command.LoginUser, ticketID);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticket.GetXml("Ticket", true));
}
public static string GetReportTicketsView(RestCommand command)
{
ReportTicketsView reportTicketsView = new ReportTicketsView(command.LoginUser);
reportTicketsView.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(reportTicketsView.GetXml("ReportTicketsView", "ReportTicketsViewItem", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetTickets(RestCommand command)
{
string xml = "";
if (command.Filters["TicketTypeID"] != null)
{
try
{
ReportTicketsView tickets = new ReportTicketsView(command.LoginUser);
int ticketTypeID = int.Parse(command.Filters["TicketTypeID"]);
TicketType ticketType = TicketTypes.GetTicketType(command.LoginUser, ticketTypeID);
if (ticketType.OrganizationID != command.Organization.OrganizationID)
{
throw new Exception();
}
tickets.LoadByTicketTypeID(ticketTypeID);
xml = tickets.GetXml("Tickets", "Ticket", true, command.Filters);
}
catch (Exception ex)
{
throw new RestException(HttpStatusCode.NotAcceptable, "Invalid TicketTypeID to filter.", ex);
}
}
else
{
TicketTypes ticketTypes = new TicketTypes(command.LoginUser);
ticketTypes.LoadByOrganizationID(command.Organization.OrganizationID);
ReportTicketsView tickets = new ReportTicketsView(command.LoginUser);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (TicketType ticketType in ticketTypes)
{
tickets.LoadByTicketTypeID(ticketType.TicketTypeID);
//writer.WriteStartElement(ticketType.Name);
foreach (DataRow row in tickets.Table.Rows)
{
tickets.WriteXml(writer, row, "Ticket", true, command.Filters);
}
//writer.WriteEndElement();
}
xml = Tickets.EndXmlWrite(writer);
}
//return tickets.GetXml("Tickets", "Ticket", command.Filters["TicketTypeID"] != null, command.Filters);
return(xml);
}
