/// <summary>
/// Gets the plugin values.
/// </summary>
/// <param name="AppName">Name of the app.</param>
/// <param name="ConfObject">The conf object.</param>
/// <returns></returns>
public OutputValues GetPluginValues(string AppName, ConfService ConfObject)
{
ReadApplication read = new ReadApplication();
OutputValues output = OutputValues.GetInstance();
try
{
logger.Debug("ConfigConnectionManager : GetPluginValues Method: Entry");
StatisticsSetting.GetInstance().confObject = ConfObject;
read.ReadLoggerDetails(AppName);
output.MessageCode = "200";
output.Message = "Config Server Protocol Opened";
}
catch (Exception connectionException)
{
logger.Error("ConfigConnectionManager :GetPluginValues Method: " + connectionException.Message.ToString());
}
finally
{
logger.Debug("ConfigConnectionManager : GetPluginValues Method: Exit");
GC.Collect();
}
return(output);
}
/// <summary>
/// Connects the config server.
/// </summary>
/// <param name="ConfigServerHost">The config server host.</param>
/// <param name="ConfigServerPort">The config server port.</param>
/// <param name="userName">Name of the user.</param>
/// <param name="password">The password.</param>
/// <returns></returns>
public OutputValues ConnectConfigServer(string ConfigServerHost, string ConfigServerPort,
string userName, string password, string clientName, string logUserName)
{
EventBrokerService comEventBrokerService;
OutputValues output = OutputValues.GetInstance();
ReadApplication read = new ReadApplication();
try
{
StatisticsSetting.GetInstance().logUserName = logUserName;
logger.Debug("ConfigConnectionManager : ConnectConfigServer Method: Entry");
if (StatisticsSetting.GetInstance().protocolManager == null)
{
StatisticsSetting.GetInstance().configurationProperties = new ConfServerConfiguration("config");
StatisticsSetting.GetInstance().protocolManager = new ProtocolManagementService();
//Primary Server settings
StatisticsSetting.GetInstance().configurationProperties.Uri = new Uri("tcp://" + ConfigServerHost + ":"
+ ConfigServerPort);
StatisticsSetting.GetInstance().configurationProperties.ClientApplicationType = CfgAppType.CFGAgentDesktop;
StatisticsSetting.GetInstance().configurationProperties.ClientName = clientName;
StatisticsSetting.GetInstance().configurationProperties.UserName = userName;
StatisticsSetting.GetInstance().configurationProperties.UserPassword = password;
//Set ADDP
StatisticsSetting.GetInstance().configurationProperties.UseAddp = true;
StatisticsSetting.GetInstance().configurationProperties.AddpServerTimeout = 30;
StatisticsSetting.GetInstance().configurationProperties.AddpClientTimeout = 60;
//Open the connection
try
{
StatisticsSetting.GetInstance().protocolManager.Register(StatisticsSetting.GetInstance().configurationProperties);
}
catch (Exception generalException)
{
output.MessageCode = "2001";
output.Message = (generalException.InnerException == null ? generalException.Message : generalException.InnerException.Message);
logger.Error("ConfigConnectionManager : ConnectConfigServer Method: " + generalException.Message.ToString());
return(output);
}
StatisticsSetting.GetInstance().protocolManager[StatisticsSetting.ConfServer].Open();
comEventBrokerService = new EventBrokerService(StatisticsSetting.GetInstance().protocolManager.Receiver);
comEventBrokerService.Activate();
//comEventBrokerService.Register(OnConfEventError);
//comEventBrokerService.Register(OnConfEventObjectsRead);
//comEventBrokerService.Register(OnConfEventObjectsSent);
//KeyValueCollection filterKey = new KeyValueCollection();
//filterKey.Add("switch_dbid", 102);
//filterKey.Add("dn_type", (int)CfgDNType.CFGExtension);
//RequestReadObjects requestReadObjects = RequestReadObjects.Create((int)CfgObjectType.CFGDN, filterKey);
//StatisticsSetting.GetInstance().protocolManager[StatisticsSetting.ConfServer].Send(requestReadObjects);
if (StatisticsSetting.GetInstance().confObject == null)
{
StatisticsSetting.GetInstance().confObject = (ConfService)ConfServiceFactory.CreateConfService(
StatisticsSetting.GetInstance().protocolManager[StatisticsSetting.ConfServer] as ConfServerProtocol,
comEventBrokerService, true);
}
//NotificationQuery NQuery=new NotificationQuery();
//NQuery.ObjectType=CfgObjectType.CFGPerson;
//StatisticsSetting.GetInstance().confObject.Subscribe(NQuery);
if (StatisticsSetting.GetInstance().protocolManager[StatisticsSetting.ConfServer].State == ChannelState.Opened)
{
StatisticsSetting.GetInstance().confProtocol = (ConfServerProtocol)StatisticsSetting.GetInstance().protocolManager[StatisticsSetting.ConfServer];
read.ReadLoggerDetails(StatisticsSetting.GetInstance().AppName);
output.MessageCode = "2000";
output.Message = "Config Server Protocol Opened";
logger.Trace("ConfigConnectionManager : ConnectConfigServer Method: Config Server Protocol Opened");
}
else
{
output.MessageCode = "2001";
output.Message = "Config Server Protocol Closed";
logger.Warn("ConfigConnectionManager : ConnectConfigServer Method: Config Server Protocol Closed");
}
}
}
catch (Exception connectionException)
{
logger.Error("ConfigConnectionManager : ConnectConfigServer Method: " + connectionException.Message.ToString());
output.MessageCode = "2001";
output.Message = (connectionException.InnerException == null ? connectionException.Message : connectionException.InnerException.Message);
}
finally
{
logger.Debug("ConfigConnectionManager : ConnectConfigServer Method: Exit");
//StatisticsSetting.GetInstance().protocolManager = null;
GC.Collect();
}
return(output);
}
public void InitializeIntegration(ConfService confProtocol, string applicationName, System.Collections.Generic.Dictionary <string, bool> integrationMediaList = null)
{
Thread newThread = new Thread(() =>
{
_logger.Info("**********************************************************************************************************************");
_logger.Info("Pointel.Integration.Core :" + Assembly.GetExecutingAssembly().GetName().Version);
_logger.Info("***********************************************************************************************************************");
_logger.Info("Retrieving Values from Application third party integration start.");
ReadApplication readApplication = new ReadApplication();
Settings settings = Settings.GetInstance();
try
{
readApplication.ReadIntegrationDecisionKeyCollections();
callData = readApplication.ReadFileIntegrationKeyCollections(confProtocol, applicationName);
readApplication.ReadApplicationValue(confProtocol, applicationName);
newCallDataProvider = new CallDataProviders();
if (settings.EnableFileCommunication)
{
InitFileIntegration();
}
else
{
_logger.Warn("File Communication Disabled");
}
if (settings.EnablePortCommunication)
{
try
{
portSubscriber = new PortSubscriber();
portSubscriber.Subscribe(newCallDataProvider);
callData.PortData.Decision = IntegrationAction.Open;
newCallDataProvider.NewCallData(callData);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe Port as " + ex.Message);
}
}
else
{
_logger.Info("Port integration disabled.");
}
if (settings.EnablePipeCommunication)
{
InitPipeIntegration();
}
else
{
_logger.Info("Pipe integration disabled.");
}
if (settings.EnableURLCommunication)
{
InitWebUrlIntegration(integrationMediaList);
}
else
{
_logger.Info("URL integration disabled.");
}
if (settings.EnableCrmDbCommunication)
{
try
{
crmDbSubscriber = new CrmDbSubscriber();
crmDbSubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Database integration disabled");
}
if (ConfigContainer.Instance().AllKeys.Contains("voice.enable.agent-activity-db-integration") && ConfigContainer.Instance().GetAsBoolean("voice.enable.agent-activity-db-integration"))
{
try
{
var agentActivitySubscriber = new AgentActivitySubscriber();
agentActivitySubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Agent interaction activity disabled");
}
ISoftphoneListener softSubscriber = new DesktopMessenger();
SoftPhone softPhone = new SoftPhone();
softPhone.Subscribe(softSubscriber, Softphone.Voice.SoftPhoneSubscriber.Integration);
StartHIMMSIntegration();
}
catch (Exception generalException)
{
_logger.Error("Error occurred while reading integration part from the application " + generalException.ToString());
}
}); newThread.Start();
}
