public void When_getting_suggestions_with_nearestDocument_then_returns_suggestions_correctly(bool usePreprocessedQuerySearchRecommender)
{
var questions = GetQuestions();
this._recommenderSettings.UseNearestDocumentsRecommender = true;
this._recommenderSettings.UsePreprocessedQuerySearchRecommender = usePreprocessedQuerySearchRecommender;
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetRelevantNlpAnalysis())));
this.IndexSearchHttpMessageHandleMock(HttpStatusCode.OK, this.GetSearchResultStringContent());
this.NearestDocumentsHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(GetNearestDocumentResult())));
this.DocumentFacetsHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(questions)));
var searchQuery = SearchQueryBuilder.Build.Instance;
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
var result = this._suggestionController.GetSuggestions(searchQuery);
var suggestion = result.As <OkObjectResult>().Value as Suggestion;
var questionsToClient = questions.Select(q => QuestionToClient.FromQuestion(q.FacetQuestion)).ToList();
suggestion.Documents.Select(d => d.Value).Count().Should().Be(4);
suggestion.Documents.Select(d => d.Value.Uri).Contains(GetNearestDocumentResult()[0].Document.Uri).Should().BeTrue();
suggestion.Documents.Select(d => d.Value.Uri).Contains(GetNearestDocumentResult()[1].Document.Uri).Should().BeTrue();
suggestion.Questions.Select(q => q.Value).Should().BeEquivalentTo(questionsToClient);
}
public void When_getting_suggestions_with_good_query_then_returns_suggestions_correctly()
{
var questions = GetQuestions();
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetRelevantNlpAnalysis())));
this.IndexSearchHttpMessageHandleMock(HttpStatusCode.OK, this.GetSearchResultStringContent());
this.DocumentFacetsHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(questions)));
var searchQuery = SearchQueryBuilder.Build.Instance;
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
var result = this._suggestionController.GetSuggestions(searchQuery);
var suggestion = result.As <OkObjectResult>().Value as Suggestion;
var questionsToClient = questions.Select(q => QuestionToClient.FromQuestion(q.FacetQuestion)).ToList();
suggestion.Documents.Select(d => d.Value).Should().BeEquivalentTo(GetSuggestedDocuments());
suggestion.Questions.Select(q => q.Value).Should().BeEquivalentTo(questionsToClient);
}
public void When_getting_suggestions_and_agent_click_on_question_and_agent_asks_question_to_customer_then_question_is_filter_out_then_facet_is_clear()
{
// Customer says: I need help with CoveoSearch API
var searchQuery = SearchQueryBuilder.Build
.WithQuery("I need help with CoveoSearch API")
.Instance;
var questions = GetQuestions();
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetRelevantNlpAnalysis())));
this.IndexSearchHttpMessageHandleMock(HttpStatusCode.OK, this.GetSearchResultStringContent());
this.DocumentFacetsHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(questions)));
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
var result = this._suggestionController.GetSuggestions(searchQuery);
var suggestion = result.As <OkObjectResult>().Value as Suggestion;
var questionsToClient = questions.Select(q => QuestionToClient.FromQuestion(q.FacetQuestion)).ToList();
suggestion.Documents.Select(d => d.Value).Should().BeEquivalentTo(GetSuggestedDocuments());
suggestion.Questions.Select(q => q.Value).Should().BeEquivalentTo(questionsToClient);
// Agent click on a question in the UI
var selectQuery = SelectQueryBuilder.Build.WithChatKey(searchQuery.ChatKey).WithId(questions[0].FacetQuestion.Id).Instance;
this._suggestionController.SelectSuggestion(selectQuery);
// Agent asks the question he clicked to the custommer
searchQuery = SearchQueryBuilder.Build
.WithMessageType(SearchQuery.MessageType.Agent)
.WithQuery(questions[0].FacetQuestion.Text)
.Instance;
result = this._suggestionController.GetSuggestions(searchQuery);
suggestion = result.As <OkObjectResult>().Value as Suggestion;
suggestion.Documents.Select(d => d.Value).Should().BeEquivalentTo(GetSuggestedDocuments());
var questionsReceived = suggestion.Questions.Select(q => q.Value);
questionsReceived.Count().Should().Be(1);
questionsReceived.Single().Should().BeEquivalentTo(questionsToClient[1]);
// Client respond to the answer
var answerFromClient = (questions[0].FacetQuestion as FacetQuestion)?.FacetValues.FirstOrDefault();
searchQuery.Type = SearchQuery.MessageType.Customer;
searchQuery.Query = answerFromClient;
result = this._suggestionController.GetSuggestions(searchQuery);
suggestion = result.As <OkObjectResult>().Value as Suggestion;
suggestion.ActiveFacets.Should().HaveCount(1);
suggestion.ActiveFacets[0].Values.Contains(answerFromClient).Should().BeTrue();
// Agent clear the facet
result = this._suggestionController.RemoveFacet(suggestion.ActiveFacets[0].Id, searchQuery);
result.Should().BeOfType <NoContentResult>();
// Get the suggestion after clear
var query = SuggestionQueryBuilder.Build.WithChatKey(searchQuery.ChatKey).Instance;
result = this._suggestionController.GetSuggestions(query);
suggestion = result.As <OkObjectResult>().Value as Suggestion;
suggestion.Should().NotBeNull();
suggestion.ActiveFacets.Should().HaveCount(0);
suggestion.Documents.Select(d => d.Value).Should().BeEquivalentTo(GetSuggestedDocuments());
}
public void When_getting_suggestions_with_agent_sending_uri_then_suggestion_is_filter_then_returns_suggestions_correctly()
{
// Customer says: Hello
var searchQuery = SearchQueryBuilder.Build
.WithQuery("Hello")
.Instance;
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetIrrelevantNlpAnalysis())));
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
var result = this._suggestionController.GetSuggestions(searchQuery);
var suggestion = result.As <OkObjectResult>().Value as Suggestion;
suggestion.Documents.Should().BeEquivalentTo(new List <Recommendation <Document> >());
suggestion.Questions.Should().BeEquivalentTo(new List <Recommendation <Question> >());
// Customer says: I need help with CoveoSearch API
searchQuery = SearchQueryBuilder.Build
.WithQuery("I need help with CoveoSearch API")
.WithChatKey(searchQuery.ChatKey)
.Instance;
var questions = GetQuestions();
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetRelevantNlpAnalysis())));
this.IndexSearchHttpMessageHandleMock(HttpStatusCode.OK, this.GetSearchResultStringContent());
this.DocumentFacetsHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(questions)));
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
result = this._suggestionController.GetSuggestions(searchQuery);
suggestion = result.As <OkObjectResult>().Value as Suggestion;
var questionsToClient = questions.Select(q => QuestionToClient.FromQuestion(q.FacetQuestion)).ToList();
suggestion.Documents.Select(d => d.Value).Should().BeEquivalentTo(GetSuggestedDocuments());
suggestion.Questions.Select(q => q.Value).Should().BeEquivalentTo(questionsToClient);
// Agent says: Maybe this could help: https://onlinehelp.coveo.com/en/cloud/Available_Coveo_Cloud_V2_Source_Types.htm
searchQuery = SearchQueryBuilder.Build
.WithQuery("Maybe this can help: https://onlinehelp.coveo.com/en/cloud/Available_Coveo_Cloud_V2_Source_Types.htm")
.WithMessageType(SearchQuery.MessageType.Agent)
.WithChatKey(searchQuery.ChatKey)
.Instance;
this.NlpCallHttpMessageHandleMock(HttpStatusCode.OK, new StringContent(JsonConvert.SerializeObject(this.GetRelevantNlpAnalysis())));
this._suggestionController.OnActionExecuting(this.GetActionExecutingContext(searchQuery));
result = this._suggestionController.GetSuggestions(searchQuery);
result.Should().NotBeNull();
suggestion = result.As <OkObjectResult>().Value as Suggestion;
suggestion.Documents.Count.Should().NotBe(0);
suggestion.Documents.Select(d => d.Value).Select(x => x.Uri)
.Contains("https://onlinehelp.coveo.com/en/cloud/Available_Coveo_Cloud_V2_Source_Types.htm").Should().BeFalse();
}
