private void CloseTicket(int ticketId)
 {
     Console.WriteLine("Closing ticket...");
     using (MachineContext context = new MachineContext()) {
         SupportTicket sTicket = context.SupportTicket.Where(x => x.SupportTicketId == ticketId).FirstOrDefault();
         sTicket.DateResolved = DateTime.Now;
         context.Update(sTicket);
         context.SaveChanges();
         Console.WriteLine("Ticket is closed");
     }
 }