/// <summary>
/// Lista las Conversaciones asociadas a una Solicitud en SOS IT de Celistics
/// </summary>
/// <param name="request">Objeto que contiene todos los datos de autenticacion del usuario e información de la Solicitud a consultar</param>
/// <returns>Respuesta de la lista de conversaciones de una solicitud/returns>
public ListConversationsResponse ListConversations(ListConversationsRequest request)
{
string methodName = string.Format("{0}", System.Reflection.MethodBase.GetCurrentMethod().Name);
this.LogRequest(request);
ListConversationsResponse response = new ListConversationsResponse();
string sessionId = this.GetSessionId(request, response, out this.errorMessage);
if (this.errorMessage != ErrorMessagesMnemonics.None)
{
return(response);
}
if (!request.IsValidRequest())
{
this.SetResponseErrorCode(response, ErrorMessagesMnemonics.InvalidRequiredFields);
return(response);
}
ListConversationsOperation OperationRequest = new ListConversationsOperation();
//Llamado REST al API SOS IT
response = (ListConversationsResponse)OperationRequest.CallOperation(this.urlApi, this.technicianKey, this.TimeOutSOSIT, Request.EnumOperation.GET_ALL_CONVERSATIONS, request.Workorderid, -1, -1, null, null);
return(response);
}
public static ListConversationsResponse Unmarshall(UnmarshallerContext _ctx)
{
ListConversationsResponse listConversationsResponse = new ListConversationsResponse();
listConversationsResponse.HttpResponse = _ctx.HttpResponse;
listConversationsResponse.RequestId = _ctx.StringValue("ListConversations.RequestId");
listConversationsResponse.TotalCount = _ctx.LongValue("ListConversations.TotalCount");
listConversationsResponse.PageNumber = _ctx.IntegerValue("ListConversations.PageNumber");
listConversationsResponse.PageSize = _ctx.IntegerValue("ListConversations.PageSize");
List <ListConversationsResponse.ListConversations_Conversation> listConversationsResponse_conversations = new List <ListConversationsResponse.ListConversations_Conversation>();
for (int i = 0; i < _ctx.Length("ListConversations.Conversations.Length"); i++)
{
ListConversationsResponse.ListConversations_Conversation conversation = new ListConversationsResponse.ListConversations_Conversation();
conversation.CallingNumber = _ctx.StringValue("ListConversations.Conversations[" + i + "].CallingNumber");
conversation.BeginTime = _ctx.LongValue("ListConversations.Conversations[" + i + "].BeginTime");
conversation.EndTime = _ctx.LongValue("ListConversations.Conversations[" + i + "].EndTime");
conversation.TransferredToAgent = _ctx.BooleanValue("ListConversations.Conversations[" + i + "].TransferredToAgent");
conversation.SkillGroupId = _ctx.StringValue("ListConversations.Conversations[" + i + "].SkillGroupId");
conversation.UserUtteranceCount = _ctx.IntegerValue("ListConversations.Conversations[" + i + "].UserUtteranceCount");
conversation.EffectiveAnswerCount = _ctx.IntegerValue("ListConversations.Conversations[" + i + "].EffectiveAnswerCount");
conversation.ConversationId = _ctx.StringValue("ListConversations.Conversations[" + i + "].ConversationId");
listConversationsResponse_conversations.Add(conversation);
}
listConversationsResponse.Conversations = listConversationsResponse_conversations;
return(listConversationsResponse);
}
/// <summary>
/// Crea una nueva Solicitud en SOS IT de Celistics
/// </summary>
/// <param name="request">Objeto que contiene todos los datos de autenticacion del usuario e información de la Solicitud a consultar</param>
/// <returns>Respuesta de la consulta de una determinada solicitud</returns>
public GetSolicitudeResponse GetSolicitude(GetSolicitudeRequest request)
{
string methodName = string.Format("{0}", System.Reflection.MethodBase.GetCurrentMethod().Name);
this.LogRequest(request);
GetSolicitudeResponse response = new GetSolicitudeResponse();
string sessionId = this.GetSessionId(request, response, out this.errorMessage);
if (this.errorMessage != ErrorMessagesMnemonics.None)
{
return(response);
}
if (!request.IsValidRequest())
{
this.SetResponseErrorCode(response, ErrorMessagesMnemonics.InvalidRequiredFields);
return(response);
}
GetSolicitudeOperation OperationRequest = new GetSolicitudeOperation();
//Llamado REST al API SOS IT
response = (GetSolicitudeResponse)OperationRequest.CallOperation(this.urlApi, this.technicianKey, this.TimeOutSOSIT, Request.EnumOperation.GET_REQUEST, request.Workorderid, -1, -1, null, null);
if (request.WhitConversations)
{
ListConversationsRequest requestConversation = new ListConversationsRequest();
requestConversation.AuthenticationData = request.AuthenticationData;
requestConversation.DeviceType = request.DeviceType;
requestConversation.Platform = request.Platform;
requestConversation.Workorderid = request.Workorderid;
ListConversationsResponse responseConversation = ListConversations(requestConversation);
if (responseConversation != null && responseConversation.ResponseCode == 0)
{
response.Conversations = responseConversation.Conversations;
}
}
return(response);
}
/// <summary>
/// Crea el response del API Movilway dependiendo de la operacion
/// </summary>
protected override AGenericApiResponse CreateResponseObject(string PageContent, int BranchId = -1, string CountryAcronym = null)
{
AGenericApiResponse objectData = null;
XmlDocument xmlDoc = new XmlDocument();
string statuscode = "";
string message = "";
xmlDoc.LoadXml(PageContent);
statuscode = xmlDoc.DocumentElement.SelectSingleNode("response/operation/result/statuscode").InnerText;
message = xmlDoc.DocumentElement.SelectSingleNode("response/operation/result/message").InnerText;
XmlNode NodeDetails = xmlDoc.DocumentElement.SelectSingleNode("response/operation/Details");
objectData = new ListConversationsResponse();
if (NodeDetails != null && statuscode.Equals("200"))
{
((ListConversationsResponse)objectData).ResponseCode = 0;
((ListConversationsResponse)objectData).ResponseMessage = "Transacción aprobada";
((ListConversationsResponse)objectData).Conversations = new System.Collections.Generic.List <Conversation>();
XmlNodeList listRecordNodes = NodeDetails.SelectNodes("//record[parameter[name[text() = 'from'] and value[text() != 'System']]]");
string[] camposxmlResponseGet = GetcamposxmlOutput;
foreach (XmlNode auxRecord in listRecordNodes)
{
Conversation newConversation = new Conversation();
foreach (string nameItem in camposxmlResponseGet)
{
XmlNode tempNode = auxRecord.SelectSingleNode("parameter[name[text() = '" + nameItem + "']]");
if (tempNode != null)
{
string valueItem = tempNode.SelectSingleNode("value").InnerText;
if (nameItem.Equals("createddate"))
{
newConversation.Createddate = UtilsSOSIT.FromUtcToLocalTime(valueItem);;
}
else if (nameItem.Equals("notifyid"))
{
newConversation.Notifyid = Convert.ToInt32(valueItem);
}
else if (nameItem.Equals("from"))
{
newConversation.From = valueItem;
}
else if (nameItem.Equals("description"))
{
string tempDesctiption = Encoding.UTF8.GetString(Encoding.Default.GetBytes(valueItem));
tempDesctiption = Regex.Replace(tempDesctiption, "<br />", "\n").Trim();
tempDesctiption = Regex.Replace(tempDesctiption, "<br>", "\n").Trim();
newConversation.Description = Regex.Replace(tempDesctiption, @"<[^>]+>|"| ", "").Trim();
}
}
}
((ListConversationsResponse)objectData).Conversations.Add(newConversation);
}
}
else
{
((ListConversationsResponse)objectData).ResponseCode = 07;
((ListConversationsResponse)objectData).ResponseMessage = "No fue posible consultar el listado de conversaciones de una solicitud";
}
return(objectData);
}
