internal KnowledgeArticleModel GetKnowledgeForAllType(string shortDesc)
{
var knend = knEndPoint + $"short_descriptionLIKE{shortDesc}";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(knend);
request.ContentType = "application/xml";
request.Method = "GET";
NetworkCredential cred = new NetworkCredential(adminName, password);
request.Credentials = cred;
request.Timeout = 999999;
request.KeepAlive = true;
HttpWebResponse webResponse = request.GetResponse() as HttpWebResponse;
var knArticle = new KnowledgeArticleModel();
try
{
using (Stream webStream = webResponse.GetResponseStream())
{
if (webStream != null)
{
using (StreamReader responseReader = new StreamReader(webStream))
{
var response = responseReader.ReadToEnd();
var selectedNode = JObject.Parse(response).SelectToken("result").FirstOrDefault();
if (selectedNode != null)
{
knArticle.ShortDescription = selectedNode["short_description"].ToString();
knArticle.Category = selectedNode["category"].ToString();
knArticle.KnowledgeBaseURL = knowledgeUserViewUrl + selectedNode["sys_id"].ToString();
}
}
}
}
}
catch (Exception ex)
{
throw;
}
return(knArticle);
}
internal string GetGroupName(string urlEndPoint, string sysID)
{
if (string.IsNullOrWhiteSpace(sysID))
{
return(string.Empty);
}
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(urlEndPoint);
request.ContentType = "application/json";
request.Method = "GET";
NetworkCredential cred = new NetworkCredential(adminName, password);
request.Credentials = cred;
HttpWebResponse webResponse = request.GetResponse() as HttpWebResponse;
var knArticle = new KnowledgeArticleModel();
try
{
using (Stream webStream = webResponse.GetResponseStream())
{
if (webStream != null)
{
using (StreamReader responseReader = new StreamReader(webStream))
{
var response = responseReader.ReadToEnd();
var selectedNode = JObject.Parse(response).SelectToken("result").FirstOrDefault();
if (selectedNode != null)
{
var groupName = selectedNode["name"].ToString();
return(groupName);
}
}
}
}
}
catch (Exception ex)
{
throw;
}
return(string.Empty);
}
/// <summary>
/// Get Knowledge information from service now
/// </summary>
/// <param name="category"></param>
/// <param name="topicName"></param>
/// <param name="shortDesc"></param>
/// <returns></returns>
internal List <KnowledgeArticleModel> GetKnowledgeInformation(string category, string topicName, string shortDesc)
{
var knendpoint = knEndPoint + $"category={category}^topic={topicName}^short_descriptionLIKE{shortDesc}";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(knendpoint);
request.ContentType = "application/json";
request.Method = "GET";
NetworkCredential cred = new NetworkCredential(adminName, password);
request.Credentials = cred;
HttpWebResponse webResponse = request.GetResponse() as HttpWebResponse;
var knArticle = new List <KnowledgeArticleModel>();
try
{
using (Stream webStream = webResponse.GetResponseStream())
{
if (webStream != null)
{
using (StreamReader responseReader = new StreamReader(webStream))
{
var response = responseReader.ReadToEnd();
var selectedNode = JObject.Parse(response).SelectToken("result").Take(2).ToList();
foreach (var item in selectedNode)
{
var knModel = new KnowledgeArticleModel();
knModel.ShortDescription = item["short_description"].ToString();
knModel.KnowledgeBaseURL = knowledgeUserViewUrl + item["sys_id"].ToString();
knArticle.Add(knModel);
}
}
}
}
}
catch (Exception ex)
{
throw;
}
return(knArticle);
}
