private string SubmitJiraSupportRequest(SupportRequestModel model)
{
var currentUser = CheckPoint.Instance.IsAuthenticated ? CheckPoint.Instance.GetUser(this.tdb) : null;
string reporter = string.Empty;
if (currentUser != null)
{
reporter = currentUser.Email;
}
else if (!string.IsNullOrEmpty(model.Email))
{
reporter = model.Email;
}
try
{
var priorityConfig = JiraSection.GetSection().Priorities[model.Priority];
var typeConfig = JiraSection.GetSection().Types[model.Type];
if (priorityConfig == null)
{
throw new Exception("Cannot find a configured JIRA priority mapping for " + model.Priority);
}
if (typeConfig == null)
{
throw new Exception("Cannot find a configured JIRA type mapping for " + model.Type);
}
string issueTypeId = typeConfig.Id;
if (string.IsNullOrEmpty(issueTypeId))
{
issueTypeId = AppSettings.DefaultJiraTaskType;
}
JIRAIssueData issueData = new JIRAIssueData();
issueData.project = AppSettings.JiraProject;
issueData.type = issueTypeId;
issueData.summary = model.Summary;
issueData.description = model.Details;
issueData.reporter = reporter;
issueData.priority = priorityConfig.Id;
return(this.SubmitJIRAIssue(issueData, TRIFOLIA_SUPPORT_LABEL));
}
catch (Exception submitException)
{
Log.For(this).Error("Failed to submit JIRA support request", submitException);
throw new Exception("Could not submit JIRA support request. Please notify the administrator.");
}
}
public string SubmitSupportRequest(SupportRequestModel model)
{
if (!AppSettings.EnableJiraSupport)
{
if (string.IsNullOrEmpty(AppSettings.MailFromAddress))
{
throw new Exception("MailFromAddress is not configured.");
}
if (string.IsNullOrEmpty(AppSettings.SupportEmailTo))
{
throw new Exception("SupportEmailTo is not configured");
}
var client = new SmtpClient(AppSettings.MailHost, AppSettings.MailPort)
{
Credentials = new NetworkCredential(AppSettings.MailUser, AppSettings.MailPassword),
Port = AppSettings.MailPort,
EnableSsl = AppSettings.MailEnableSSL
};
string lBody = string.Format("Issue Type: {0}\nIssue Priority: {1}\nDetails: {2}\nSubmitted By: {3} ({4})",
model.Type,
model.Priority,
model.Details,
CheckPoint.Instance.UserFullName,
CheckPoint.Instance.UserName);
string lSubject = string.Format("Trifolia Support: {0}", model.Summary);
try
{
client.Send(
AppSettings.MailFromAddress,
AppSettings.SupportEmailTo,
lSubject,
lBody);
return("Email sent");
}
catch (Exception ex)
{
Log.For(this).Error("Error sending support request email", ex);
throw ex;
}
}
//Send a JIRA ticket
else
{
JIRAProxy lProxy = new JIRAProxy();
string lUserName = string.Empty;
if (this.User.Identity.IsAuthenticated)
{
lUserName = this.User.Identity.Name;
}
else
{
lUserName = model.Name + "; " + model.Email;
}
try
{
var priorityConfig = JiraSection.GetSection().Priorities[model.Priority];
var typeConfig = JiraSection.GetSection().Types[model.Type];
if (priorityConfig == null)
{
throw new Exception("Cannot find a configured JIRA priority mapping for " + model.Priority);
}
if (typeConfig == null)
{
throw new Exception("Cannot find a configured JIRA type mapping for " + model.Type);
}
return(lProxy.SubmitSupportTicket(lUserName, model.Summary, model.Details, priorityConfig.Id, typeConfig.Id));
}
catch (Exception submitException)
{
Log.For(this).Error("Failed to submit JIRA beta user application", submitException);
throw new Exception("Could not submit beta user application. Please notify the administrator");
}
}
}
