public async Task <IActionResult> PostIncidentAsync([FromBody] IncidentRequestData incidentRequestData)
{
Validator.NotNull(incidentRequestData, nameof(incidentRequestData));
try
{
var call = await this.bot.RaiseIncidentAsync(incidentRequestData).ConfigureAwait(false);
var callUriTemplate = new UriBuilder(this.bot.BotInstanceUri);
callUriTemplate.Path = HttpRouteConstants.CallRoutePrefix.Replace("{callLegId}", call.Id);
callUriTemplate.Query = this.bot.BotInstanceUri.Query.Trim('?');
var callUri = callUriTemplate.Uri.AbsoluteUri;
var values = new Dictionary <string, string>
{
{ "legId", call.Id },
{ "scenarioId", call.ScenarioId.ToString() },
{ "call", callUri },
{ "logs", callUri.Replace("/calls/", "/logs/") },
};
var serializer = new CommsSerializer(pretty: true);
var json = serializer.SerializeObject(values);
return(this.Ok(json));
}
catch (Exception e)
{
return(this.Exception(e));
}
}
/// <summary>
/// Raise an incident.
/// </summary>
/// <param name="incidentRequestData">The incident data.</param>
/// <returns>The task for await.</returns>
public async Task <ICall> RaiseIncidentAsync(IncidentRequestData incidentRequestData)
{
// A tracking id for logging purposes. Helps identify this call in logs.
var scenarioId = string.IsNullOrEmpty(incidentRequestData.ScenarioId) ? Guid.NewGuid() : new Guid(incidentRequestData.ScenarioId);
string incidentId = Guid.NewGuid().ToString();
var incidentStatusData = new IncidentStatusData(incidentId, incidentRequestData);
var incident = this.IncidentStatusManager.AddIncident(incidentId, incidentStatusData);
var botMeetingCall = await this.JoinCallAsync(incidentRequestData, incidentId).ConfigureAwait(false);
// Rehydrates and validates the group call.
botMeetingCall = await this.RehydrateAndValidateGroupCallAsync(this.Client, botMeetingCall).ConfigureAwait(false);
foreach (var objectId in incidentRequestData.ObjectIds)
{
var makeCallRequestData =
new MakeCallRequestData(
incidentRequestData.TenantId,
objectId,
"Application".Equals(incidentRequestData.ResponderType, StringComparison.OrdinalIgnoreCase));
var responderCall = await this.MakeCallAsync(makeCallRequestData, scenarioId).ConfigureAwait(false);
this.AddCallToHandlers(responderCall, new IncidentCallContext(IncidentCallType.ResponderNotification, incidentId));
}
return(botMeetingCall);
}
/// <summary>
/// Unknown Visitor incident.
/// </summary>
/// <param name="incidentRequestData">The incident data.</param>
/// <returns>The task for await.</returns>
public async Task <ICall> CallUnknownVisitorAsync(IncidentRequestData incidentRequestData)
{
// A tracking id for logging purposes. Helps identify this call in logs.
var scenarioId = string.IsNullOrEmpty(incidentRequestData.ScenarioId) ? Guid.NewGuid() : new Guid(incidentRequestData.ScenarioId);
string incidentId = Guid.NewGuid().ToString();
var incidentStatusData = new IncidentStatusData(incidentId, incidentRequestData);
var incident = this.IncidentStatusManager.AddIncident(incidentId, incidentStatusData);
var receptionObjectId = incidentRequestData.ObjectIds.First(); // call the receptionist
var buildingObjectId = incidentRequestData.ObjectIds.Last(); // call the building
var receptionTarget =
new ParticipantInfo
{
Identity = new IdentitySet
{
User = new Identity
{
Id = receptionObjectId,
},
},
};
var buildingTarget =
new ParticipantInfo
{
Identity = new IdentitySet
{
User = new Identity
{
Id = buildingObjectId,
},
},
};
var call = new Call
{
Targets = new[] { receptionTarget },
MediaConfig = new ServiceHostedMediaConfig {
},
RequestedModalities = new List <Modality> {
Modality.Video
},
TenantId = incidentRequestData.TenantId,
};
// call the receptionist
var statefulCall = await this.Client.Calls().AddAsync(call, scenarioId: scenarioId).ConfigureAwait(false);
// add the building
var addParticipantRequestData = new AddParticipantRequestData()
{
ObjectId = buildingObjectId,
};
await this.MyAddParticipantAsync(statefulCall.Id, addParticipantRequestData).ConfigureAwait(false);
this.graphLogger.Info($"Call creation complete: {statefulCall.Id}");
// return botMeetingCall;
return(null);
}
/// <summary>
/// Saves incident details of participants
/// </summary>
/// <param name="participants">Participant details</param>
/// <param name="joinWebUrl">Joining web url</param>
/// <returns>Call id of the incident</returns>
public async Task <string> PostIncidentAsync(List <Models.Participant> participants, string joinWebUrl)
{
string callId = null;
List <string> participantsAadIds = new List <string>();
foreach (var participant in participants)
{
participantsAadIds.Add(participant.AadId.ToString());
}
//participantsAadIds.Add(objectId);
IncidentRequestData incidentRequestData = new IncidentRequestData()
{
Name = "New incident" + DateTime.UtcNow.ToString(CultureInfo.InvariantCulture),
Time = DateTime.UtcNow,
TenantId = _configuration["AzureAd:TenantId"],
ObjectIds = participantsAadIds,
JoinUrl = joinWebUrl
};
Validator.NotNull(incidentRequestData, nameof(incidentRequestData));
try
{
var call = await _bot.RaiseIncidentAsync(incidentRequestData).ConfigureAwait(false);
var callUriTemplate = new UriBuilder(_bot.BotInstanceUri)
{
Path = HttpRouteConstants.CallRoutePrefix.Replace("{callLegId}", call.Id),
Query = _bot.BotInstanceUri.Query.Trim('?')
};
var callUri = callUriTemplate.Uri.AbsoluteUri;
var values = new Dictionary <string, string>
{
{ "legId", call.Id },
{ "scenarioId", call.ScenarioId.ToString() },
{ "call", callUri },
{ "logs", callUri.Replace("/calls/", "/logs/") },
};
var serializer = new CommsSerializer(pretty: true);
serializer.SerializeObject(values);
callId = call.Id;
}
catch (Exception e)
{
_logger.LogError(e.Message + ' ' + e.StackTrace);
}
return(callId);
}
public async Task <IActionResult> PostIncidentAsync([FromBody] IncidentRequestData incidentRequestData)
{
Validator.NotNull(incidentRequestData, nameof(incidentRequestData));
try
{
var botMeetingCall = await this.bot.RaiseIncidentAsync(incidentRequestData).ConfigureAwait(false);
return(this.Ok(botMeetingCall.Id));
}
catch (Exception e)
{
return(this.Exception(e));
}
}
/// <summary>
/// Initializes a new instance of the <see cref="IncidentStatusData"/> class.
/// </summary>
/// <param name="id">The incident id.</param>
/// <param name="data">The incident data.</param>
public IncidentStatusData(string id, IncidentRequestData data)
: this(id, data.Name, data.Time, data.ObjectIds)
{
}
private async Task HandleEvent(ITurnContext <IMessageActivity> turnContext, string input, CancellationToken cancellationToken)
{
var conversationId = turnContext.Activity.Conversation.Id;
switch (input)
{
case Constants.RequestACall:
var raiseNewRequestAttachment = this.cardHelper.RaiseNewRequestAttachment();
await turnContext.SendActivityAsync(MessageFactory.Attachment(raiseNewRequestAttachment), cancellationToken);
break;
case Constants.PlaceACall:
await turnContext.SendActivityAsync(Constants.RequestHasBeenSubmitted);
var acsOnlineMeeting = await this.graph.CreateOnlineMeeting();
if (acsOnlineMeeting != null)
{
var webChatMeetingLinkAttachment = this.cardHelper.WebChatMeetingLinkAttachment($"{this.configuration[Constants.BaseUrl]}?meetingLink=" + acsOnlineMeeting.JoinWebUrl);
await turnContext.SendActivityAsync(this.CreateMessageActivityForWebChat(string.Empty, webChatMeetingLinkAttachment));
string[] usersIdsArray = this.configuration[Constants.UserIdsConfigurationSettingsKey].Split(',');
IncidentRequestData incidentRequestData = new IncidentRequestData()
{
Name = "New incident" + DateTime.UtcNow.ToString(CultureInfo.InvariantCulture),
Time = DateTime.UtcNow,
TenantId = this.configuration[Constants.TenantIdConfigurationSettingsKey],
ObjectIds = usersIdsArray,
JoinUrl = acsOnlineMeeting.JoinWebUrl,
};
var call = await this.bot.RaiseIncidentAsync(incidentRequestData).ConfigureAwait(false);
}
break;
case Constants.SubmitNewRequest:
await this.SubmitNewChatRequest(turnContext);
break;
case var accept when string.Equals(accept, Constants.Accept, StringComparison.InvariantCultureIgnoreCase):
var acsEvent = await this.graph.CreateOnlineMeeting();
if (acsEvent != null)
{
var customerInfo = await this.GetCustomerInformation(conversationId);
if (customerInfo != null)
{
await this.SubmitUpdatedChatRequest(turnContext, customerInfo, cancellationToken, acsEvent.JoinWebUrl);
await this.SendToWebChatFromTeamsChannel(turnContext, cancellationToken, Constants.UpdateAssignmentStatusToUser, null);
var webChatMeetingLinkAttachment = this.cardHelper.WebChatMeetingLinkAttachment($"{this.configuration[Constants.BaseUrl]}?meetingLink=" + acsEvent.JoinWebUrl);
await this.SendToWebChatFromTeamsChannel(turnContext, cancellationToken, string.Empty, webChatMeetingLinkAttachment);
}
}
break;
default:
break;
}
}
