public async Task <string> CreateFeedbackCase(FeedbackDetails model)
{
var events = _feedbackConfig.Value.FeedbackConfigurations;
var eventCode = string.IsNullOrEmpty(model.CouncilDepartmentSub)
? events.FirstOrDefault(_ => _.EventName == model.CouncilDepartment)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode
: events.FirstOrDefault(_ => _.EventName == model.CouncilDepartmentSub)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode;
string name = string.IsNullOrEmpty(model.Name) ? "Not provided" : model.Name;
string email = string.IsNullOrEmpty(model.Email) ? "Not provided" : model.Email;
var crmCase = new Case
{
EventCode = (int)eventCode,
EventTitle = string.IsNullOrEmpty(model.CouncilDepartmentOther) ? "Feedback" : $"Feedback - {model.CouncilDepartmentOther}",
Description = $"Name: {name} \nEmail: {email}\n\nFeedback: {model.Feedback}"
};
try
{
var response = await _verintServiceGateway.CreateCase(crmCase);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"ComplimentsComplaintsService CreateFeedbackCase an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(ParkingEnforcementRequest parkingEnforcementRequest)
{
var crmCase = CreateCrmCaseObject(parkingEnforcementRequest);
try
{
var response = await _VerintServiceGateway.CreateCase(crmCase);
if (!response.IsSuccessStatusCode)
{
throw new Exception("Status code not successful");
}
Person person = new Person
{
FirstName = parkingEnforcementRequest.FirstName,
LastName = parkingEnforcementRequest.LastName,
Email = parkingEnforcementRequest.Email,
Phone = parkingEnforcementRequest.Phone,
CustomerAddress = parkingEnforcementRequest.CustomersAddress
};
_mailHelper.SendEmail(person, EMailTemplate.ParkingEnforcementRequest, response.ResponseContent);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"CRMService CreateParkingEnforcementService an exception has occurred while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(ContactSTARTRequest request)
{
if (!verintConfiguration.ClassificationMap.TryGetValue(request.AreaOfConcern.Trim(), out var eventCode))
{
throw new Exception("ContactSTARTService.CreateCase: EventCode not found");
}
var response = await verintServiceGateway.CreateCase(request.MapToCase(eventCode));
if (!response.IsSuccessStatusCode)
{
throw new Exception($"ContactSTARTService.CreateCase: the status code {response.StatusCode} indicates something has gone wrong when attempting to create a case within verint-service.");
}
if (request.IsAboutSelf && !string.IsNullOrEmpty(request.RefereePerson.EmailAddress))
{
_ = mailingServiceGateway.Send(new Mail
{
Template = EMailTemplate.ContactStartRequest,
Payload = JsonConvert.SerializeObject(new
{
Reference = response.ResponseContent,
request.RefereePerson.FirstName,
RecipientAddress = request.RefereePerson.EmailAddress,
Subject = "Thank you for contacting START"
})
});
}
return(response.ResponseContent);
}
public async Task <string> CreateCase(LibraryVolunteeringEnquiry enquiry)
{
var response = await _verintServiceGateway.CreateCase(enquiry.MapToCase(
_verintConfiguration.EventCode,
_verintConfiguration.Classification));
if (!response.IsSuccessStatusCode)
{
throw new Exception("LibraryVolunteeringEnquiryService.CreateCase: VerintServiceGateway status code indicated the case was not created.");
}
if (!string.IsNullOrEmpty(enquiry.Email))
{
_ = _mailingServiceGateway.Send(new Mail
{
Template = EMailTemplate.LibraryVolunteeringEnquiry,
Payload = JsonConvert.SerializeObject(new
{
enquiry.FirstName,
Reference = response.ResponseContent,
RecipientAddress = enquiry.Email,
Subject = "Library Volunteering Enquiry"
})
});
}
return(response.ResponseContent);
}
public async Task <string> CreateCase(BridgesStructuresReport bridgesStructuresReport)
{
Case crmCase = CreateCrmCaseObject(bridgesStructuresReport);
try
{
StockportGovUK.NetStandard.Gateways.Response.HttpResponse <string> response = await _VerintServiceGateway.CreateCase(crmCase);
if (!response.IsSuccessStatusCode)
{
throw new Exception("Status code not successful");
}
Person person = new Person
{
FirstName = bridgesStructuresReport.FirstName,
LastName = bridgesStructuresReport.LastName,
Email = bridgesStructuresReport.Email,
Phone = bridgesStructuresReport.Phone,
};
_mailHelper.SendEmail(person, EMailTemplate.BridgesStructuresReport, response.ResponseContent);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"CRMService CreateBridgesOrStructuresService an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateComplaintCase(ComplaintDetails model)
{
var events = _complaintsConfig.Value.ComplaintsConfigurations;
var eventCode = string.IsNullOrEmpty(model.CouncilDepartmentSub)
? events.FirstOrDefault(_ => _.EventName == model.CouncilDepartment)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode
: events.FirstOrDefault(_ => _.EventName == model.CouncilDepartmentSub)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode;
var crmCase = new Case
{
EventCode = (int)eventCode,
EventTitle = string.IsNullOrEmpty(model.OtherService) ? $"Complaint - {model.ComplainAboutService}" : $"Complaint - {model.OtherService} - {model.ComplainAboutService}",
Description = model.ComplainAboutDetails,
Customer = new Customer
{
Forename = model.ContactDetails.FirstName,
Surname = model.ContactDetails.LastName,
Email = model.ContactDetails.EmailAddress,
Telephone = model.ContactDetails.PhoneNumber,
Address = new Address()
}
};
if (string.IsNullOrEmpty(model.ContactDetails.Address.PlaceRef))
{
crmCase.Customer.Address.AddressLine1 = model.ContactDetails.Address.AddressLine1;
crmCase.Customer.Address.AddressLine2 = model.ContactDetails.Address.AddressLine2;
crmCase.Customer.Address.City = model.ContactDetails.Address.Town;
crmCase.Customer.Address.Postcode = model.ContactDetails.Address.Postcode;
}
else
{
var splitAddress = model.ContactDetails.Address.SelectedAddress.Split(",");
crmCase.Customer.Address.AddressLine1 = splitAddress[0];
crmCase.Customer.Address.AddressLine2 = splitAddress[1];
if (splitAddress.Length == 5)
{
crmCase.Customer.Address.AddressLine3 = splitAddress[2];
crmCase.Customer.Address.City = splitAddress[3];
crmCase.Customer.Address.Postcode = splitAddress[4];
}
else
{
crmCase.Customer.Address.City = splitAddress[2];
crmCase.Customer.Address.Postcode = splitAddress[3];
}
crmCase.Customer.Address.UPRN = model.ContactDetails.Address.PlaceRef;
}
try
{
_logger.LogWarning($"ComplaintsService.CreateComplaintCase: Attempting to create verint case. {JsonConvert.SerializeObject(crmCase)}");
var response = await _verintServiceGateway.CreateCase(crmCase);
SendUserSuccessEmail(model, response.ResponseContent);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"ComplimentsComplaintsService CreateComplimentCase an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(AccessProtectionMarkingsRequest accessProtectionMarkingsRequest)
{
var description = $@"FirstName: {accessProtectionMarkingsRequest.FirstName}
LastName: { accessProtectionMarkingsRequest.LastName}
Email: {accessProtectionMarkingsRequest.Email}
Phone: {accessProtectionMarkingsRequest.Phone}
FurtherLlocationDetails: {accessProtectionMarkingsRequest.FurtherLocationDetails}";
if (accessProtectionMarkingsRequest.CustomersAddress != null)
{
description += $@"AddressLine1: {accessProtectionMarkingsRequest.CustomersAddress.AddressLine1}
AddressLine2: {accessProtectionMarkingsRequest.CustomersAddress.AddressLine2}
Town: {accessProtectionMarkingsRequest.CustomersAddress.Town}
Postcode: {accessProtectionMarkingsRequest.CustomersAddress.Postcode}
SelectedAddress: {accessProtectionMarkingsRequest.CustomersAddress.SelectedAddress}
";
}
var crmCase = new Case
{
EventCode = 4000031,
EventTitle = "Basic Verint Case",
Description = description,
Street = new Street
{
Reference = accessProtectionMarkingsRequest.StreetAddress.PlaceRef
}
};
if (!string.IsNullOrEmpty(accessProtectionMarkingsRequest.FirstName) && !string.IsNullOrEmpty(accessProtectionMarkingsRequest.LastName))
{
crmCase.Customer = new Customer
{
Forename = accessProtectionMarkingsRequest.FirstName,
Surname = accessProtectionMarkingsRequest.LastName
};
if (!string.IsNullOrEmpty(accessProtectionMarkingsRequest.Email))
{
crmCase.Customer.Email = accessProtectionMarkingsRequest.Email;
}
if (!string.IsNullOrEmpty(accessProtectionMarkingsRequest.Phone))
{
crmCase.Customer.Telephone = accessProtectionMarkingsRequest.Phone;
}
if (string.IsNullOrEmpty(accessProtectionMarkingsRequest.CustomersAddress.PlaceRef))
{
crmCase.Customer.Address = new Address
{
AddressLine1 = accessProtectionMarkingsRequest.CustomersAddress.AddressLine1,
AddressLine2 = accessProtectionMarkingsRequest.CustomersAddress.AddressLine2,
AddressLine3 = accessProtectionMarkingsRequest.CustomersAddress.Town,
Postcode = accessProtectionMarkingsRequest.CustomersAddress.Postcode,
};
}
else
{
crmCase.Customer.Address = new Address
{
Reference = accessProtectionMarkingsRequest.CustomersAddress.PlaceRef,
UPRN = accessProtectionMarkingsRequest.CustomersAddress.PlaceRef
};
}
}
try
{
var response = await _VerintServiceGateway.CreateCase(crmCase);
if (!response.IsSuccessStatusCode)
{
throw new Exception($"AccessProtectionService CreateCase VerintServiceGateway responded with status code {response.StatusCode}");
}
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"AccessProtectionService CreateCase an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(ParkingDispensationRequest parkingDispensationRequest)
{
var description = $@"Reason: {parkingDispensationRequest.PurposeOfDispensation}
Start date: {parkingDispensationRequest.DispensationDateStart.ToString("dd/MM/yyyy")}
End date: {parkingDispensationRequest.DispensationDateEnd.ToString("dd/MM/yyyy")}
Start time: {parkingDispensationRequest.DispensationTimeStart.ToString("HH:mm")}
End time: {parkingDispensationRequest.DispensationTimeEnd.ToString("HH:mm")}
Vehicle information: {parkingDispensationRequest.VehicleDetails}
Further location information: {parkingDispensationRequest.LocationDetails}
";
var crmCase = new Case
{
EventCode = 2002798,
EventTitle = "Request for NON enforcement",
Description = description,
Street = new Street
{
Reference = parkingDispensationRequest.StreetAddress?.PlaceRef
}
};
if (!string.IsNullOrEmpty(parkingDispensationRequest.FirstName) && !string.IsNullOrEmpty(parkingDispensationRequest.LastName))
{
crmCase.Customer = new Customer
{
Forename = parkingDispensationRequest.FirstName,
Surname = parkingDispensationRequest.LastName,
};
if (!string.IsNullOrEmpty(parkingDispensationRequest.Email))
{
crmCase.Customer.Email = parkingDispensationRequest.Email;
}
if (!string.IsNullOrEmpty(parkingDispensationRequest.Phone))
{
crmCase.Customer.Telephone = parkingDispensationRequest.Phone;
}
if (string.IsNullOrEmpty(parkingDispensationRequest.CustomersAddress?.PlaceRef))
{
crmCase.Customer.Address = new Address
{
AddressLine1 = parkingDispensationRequest.CustomersAddress?.AddressLine1,
AddressLine2 = parkingDispensationRequest.CustomersAddress?.AddressLine2,
AddressLine3 = parkingDispensationRequest.CustomersAddress?.Town,
Postcode = parkingDispensationRequest.CustomersAddress?.Postcode,
};
}
else
{
crmCase.Customer.Address = new Address
{
Reference = parkingDispensationRequest.CustomersAddress?.PlaceRef,
UPRN = parkingDispensationRequest.CustomersAddress?.PlaceRef
};
}
}
try
{
var response = await _VerintServiceGateway.CreateCase(crmCase);
if (!response.IsSuccessStatusCode)
{
throw new Exception("Status code not successful");
}
Person person = new Person
{
FirstName = parkingDispensationRequest.FirstName,
Email = parkingDispensationRequest.Email,
};
_mailHelper.SendEmail(person, EMailTemplate.ParkingDispensationRequest, response.ResponseContent);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"CRMService CreateCase an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(ParkingPermitsRequest parkingPermitsRequest)
{
if (!string.IsNullOrEmpty(parkingPermitsRequest.CaseReference))
{
HttpResponse <Case> existingVerintCase = await _verintServiceGateway.GetCase(parkingPermitsRequest.CaseReference);
if (existingVerintCase != null)
{
if (!_permitHelper.hasCaseModified(parkingPermitsRequest, existingVerintCase.ResponseContent))
{
return(parkingPermitsRequest.CaseReference);
}
HttpResponse <string> caseClosedResponse = await _verintServiceGateway.CloseCase(new CloseCaseRequest()
{
CaseReference = parkingPermitsRequest.CaseReference,
Description = PermitConstants.STATUS_CLOSED,
ReasonTitle = PermitConstants.STATUS_CLOSED,
});
if (!caseClosedResponse.IsSuccessStatusCode)
{
throw new HttpResponseException(HttpStatusCode.FailedDependency,
$"{nameof(ParkingPermitsService)}: {nameof(CreateCase)}: " +
$"{nameof(_verintServiceGateway)} {nameof(_verintServiceGateway.CloseCase)} " +
$"failed with {caseClosedResponse.StatusCode}");
}
}
}
var verintCase = _permitHelper.ConvertPermitRequestToVerintCase(parkingPermitsRequest);
HttpResponse <string> response = await _verintServiceGateway.CreateCase(verintCase);
if (!response.IsSuccessStatusCode || string.IsNullOrEmpty(response.ResponseContent))
{
throw new HttpResponseException(HttpStatusCode.FailedDependency,
$"{nameof(ParkingPermitsService)}: {nameof(CreateCase)}: " +
$"{nameof(_verintServiceGateway)} {nameof(_verintServiceGateway.CreateCase)} " +
$"failed with {response.StatusCode}");
}
var caseRef = response.ResponseContent;
try
{
if (parkingPermitsRequest.File != null && parkingPermitsRequest.File.Any())
{
foreach (var file in parkingPermitsRequest.File)
{
var attachment = file;
var note = new NoteWithAttachments
{
CaseRef = long.Parse(caseRef),
AttachmentsDescription = attachment.TrustedOriginalFileName,
Attachments = new List <File> {
file
}
};
var noteResponse = await _verintServiceGateway.AddNoteWithAttachments(note);
if (!noteResponse.IsSuccessStatusCode || noteResponse == null)
{
throw new HttpResponseException(HttpStatusCode.FailedDependency,
$"{nameof(ParkingPermitsService)}: {nameof(CreateCase)}: " +
$"{nameof(_verintServiceGateway)} {nameof(_verintServiceGateway.AddNoteWithAttachments)} " +
$"failed with {noteResponse.StatusCode}");
}
}
}
}
catch (Exception ex)
{
throw new Exception($"ParkingEnforcementService::AddNoteWithAttachments, an exception has occurred while adding note with attachment to case: {response.ResponseContent}", ex);
}
if (!parkingPermitsRequest.CalculatedCost.Equals(PermitConstants.FREE_PRICE))
{
try
{
await _distributedCache.SetStringAsync(caseRef, JsonSerializer.Serialize(parkingPermitsRequest),
new DistributedCacheEntryOptions { AbsoluteExpiration = DateTime.Now.AddMinutes(60) });
}
catch (Exception exception)
{
throw new HttpResponseException(HttpStatusCode.FailedDependency,
$"{nameof(ParkingPermitsService)}: {nameof(CreateCase)}: " +
$"{nameof(_distributedCache)} failed - Verint Case Ref: " +
$"{caseRef}, message: {exception.Message}");
}
}
if (parkingPermitsRequest.CalculatedCost.Equals(PermitConstants.FREE_PRICE))
{
_mailHelper.SendParkingPermitEmail(EMailTemplate.GenericReport, caseRef, parkingPermitsRequest);
}
return(caseRef);
}
