Пример #1
0
        public async Task <ActionResult> Receive(CancellationToken cancellationToken)
        {
            var queryValues = Request.Query.ToDictionary(x => x.Key, y => y.Value.ToString());            //.RequestUri.ParseQueryString();

            var textMessage = new TextMessage();

            //textMessage.Type = queryValues["type"];
            textMessage.To          = queryValues["To"].Replace("+", "");
            textMessage.Msisdn      = queryValues["From"].Replace("+", "");        //queryValues["SmsSid"];
            textMessage.NetworkCode = queryValues["AccountSid"];
            textMessage.MessageId   = queryValues["MessageSid"];
            textMessage.Timestamp   = DateTime.UtcNow.ToLongDateString();
            //textMessage.Concat = queryValues["concat"];
            //textMessage.ConcatRef = queryValues["concat-ref"];
            //textMessage.ConcatTotal = queryValues["concat-total"];
            //textMessage.ConcatPart = queryValues["concat-part"];
            textMessage.Data = queryValues["Body"];
            //textMessage.Udh = queryValues["udh"];
            textMessage.Text = queryValues["Body"];

            var messageEvent = new InboundMessageEvent();

            messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
            messageEvent.RecievedOn  = DateTime.UtcNow;
            messageEvent.Type        = typeof(InboundMessageEvent).FullName;
            messageEvent.Data        = JsonConvert.SerializeObject(textMessage);
            messageEvent.Processed   = false;
            messageEvent.CustomerId  = "";

            string response = "";

            try
            {
                UserProfile profile      = null;
                var         departmentId = await _departmentSettingsService.GetDepartmentIdByTextToCallNumberAsync(textMessage.To);

                if (!departmentId.HasValue)
                {
                    profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);

                    if (profile != null)
                    {
                        var department = await _departmentsService.GetDepartmentByUserIdAsync(profile.UserId);

                        if (department != null)
                        {
                            departmentId = department.DepartmentId;
                        }
                    }
                }

                if (departmentId.HasValue)
                {
                    var department = await _departmentsService.GetDepartmentByIdAsync(departmentId.Value);

                    var textToCallEnabled = await _departmentSettingsService.GetDepartmentIsTextCallImportEnabledAsync(departmentId.Value);

                    var textCommandEnabled = await _departmentSettingsService.GetDepartmentIsTextCommandEnabledAsync(departmentId.Value);

                    var dispatchNumbers = await _departmentSettingsService.GetTextToCallSourceNumbersForDepartmentAsync(departmentId.Value);

                    var authroized = await _limitsService.CanDepartmentProvisionNumberAsync(departmentId.Value);

                    var customStates = await _customStateService.GetAllActiveCustomStatesForDepartmentAsync(departmentId.Value);

                    messageEvent.CustomerId = departmentId.Value.ToString();

                    if (authroized)
                    {
                        bool isDispatchSource = false;

                        if (!String.IsNullOrWhiteSpace(dispatchNumbers))
                        {
                            isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
                        }

                        // If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text
                        if (!isDispatchSource && !textCommandEnabled)
                        {
                            isDispatchSource = true;
                        }

                        if (isDispatchSource && textToCallEnabled)
                        {
                            var c = new Call();
                            c.Notes            = textMessage.Text;
                            c.NatureOfCall     = textMessage.Text;
                            c.LoggedOn         = DateTime.UtcNow;
                            c.Name             = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
                            c.Priority         = (int)CallPriority.High;
                            c.ReportingUserId  = department.ManagingUserId;
                            c.Dispatches       = new Collection <CallDispatch>();
                            c.CallSource       = (int)CallSources.EmailImport;
                            c.SourceIdentifier = textMessage.MessageId;
                            c.DepartmentId     = departmentId.Value;

                            var users = await _departmentsService.GetAllUsersForDepartmentAsync(departmentId.Value, true);

                            foreach (var u in users)
                            {
                                var cd = new CallDispatch();
                                cd.UserId = u.UserId;

                                c.Dispatches.Add(cd);
                            }

                            var savedCall = await _callsService.SaveCallAsync(c, cancellationToken);

                            var cqi = new CallQueueItem();
                            cqi.Call     = savedCall;
                            cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(users.Select(x => x.UserId).ToList());

                            cqi.DepartmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(cqi.Call.DepartmentId);

                            await _queueService.EnqueueCallBroadcastAsync(cqi, cancellationToken);

                            messageEvent.Processed = true;
                        }

                        if (!isDispatchSource && textCommandEnabled)
                        {
                            if (profile != null)
                            {
                                var payload        = _textCommandService.DetermineType(textMessage.Text);
                                var customActions  = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel);
                                var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing);

                                switch (payload.Type)
                                {
                                case TextCommandTypes.None:
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.", department.DepartmentId, textMessage.To, profile);
                                    response = LaMLResponse.Message.Respond("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
                                    break;

                                case TextCommandTypes.Help:
                                    messageEvent.Processed = true;

                                    var help = new StringBuilder();
                                    help.Append("Resgrid Text Commands" + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);
                                    help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);
                                    help.Append("Core Commands" + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);
                                    help.Append("STOP: To turn off all text messages" + Environment.NewLine);
                                    help.Append("HELP: This help text" + Environment.NewLine);
                                    help.Append("CALLS: List active calls" + Environment.NewLine);
                                    help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine);
                                    help.Append("UNITS: List unit statuses" + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);
                                    help.Append("Status or Action Commands" + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);

                                    if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any())
                                    {
                                        var activeDetails = customActions.GetActiveDetails();
                                        for (int i = 0; i < activeDetails.Count; i++)
                                        {
                                            help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
                                        }
                                    }
                                    else
                                    {
                                        help.Append("responding or 1: Responding" + Environment.NewLine);
                                        help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
                                        help.Append("onscene or 3: On Scene" + Environment.NewLine);
                                        help.Append("available or 4: Available" + Environment.NewLine);
                                    }
                                    help.Append("---------------------" + Environment.NewLine);
                                    help.Append("Staffing Commands" + Environment.NewLine);
                                    help.Append("---------------------" + Environment.NewLine);

                                    if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any())
                                    {
                                        var activeDetails = customStaffing.GetActiveDetails();
                                        for (int i = 0; i < activeDetails.Count; i++)
                                        {
                                            help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
                                        }
                                    }
                                    else
                                    {
                                        help.Append("available or s1: Available Staffing" + Environment.NewLine);
                                        help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
                                        help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
                                        help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
                                        help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
                                    }

                                    response = LaMLResponse.Message.Respond(help.ToString());
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.Action:
                                    messageEvent.Processed = true;

                                    var activeResponseCalls = (await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId)).Where(x => DateTime.Now == x.LoggedOn.Within(TimeSpan.FromMinutes(15)));

                                    if (activeResponseCalls != null && activeResponseCalls.Any())
                                    {
                                        await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType(), null, activeResponseCalls.First().CallId, cancellationToken);

                                        response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0} to call {1}", payload.GetActionType(), activeResponseCalls.First().Name));
                                    }
                                    else
                                    {
                                        await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType(), cancellationToken);

                                        response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()));
                                        //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
                                    }
                                    break;

                                case TextCommandTypes.Staffing:
                                    messageEvent.Processed = true;
                                    await _userStateService.CreateUserStateAsync(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType(), null, DateTime.UtcNow, cancellationToken : cancellationToken);

                                    response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()));
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.Stop:
                                    messageEvent.Processed = true;
                                    await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId, cancellationToken);

                                    response = LaMLResponse.Message.Respond("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.", department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.CustomAction:
                                    messageEvent.Processed = true;

                                    var activeResponseCalls2 = (await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId)).Where(x => DateTime.Now == x.LoggedOn.Within(TimeSpan.FromMinutes(15)));

                                    if (activeResponseCalls2 != null && activeResponseCalls2.Any())
                                    {
                                        await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType(), null, activeResponseCalls2.First().CallId, cancellationToken);
                                    }
                                    else
                                    {
                                        await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType(), cancellationToken);
                                    }

                                    if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null)
                                    {
                                        var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType());

                                        if (activeResponseCalls2 != null && activeResponseCalls2.Any())
                                        {
                                            response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0} to call {1}", detail.ButtonText, activeResponseCalls2.First().Name));
                                            //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
                                        }
                                        else
                                        {
                                            response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText));
                                            //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
                                        }
                                    }
                                    else
                                    {
                                        response = LaMLResponse.Message.Respond("Resgrid received your text command and updated your status");
                                        //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid received your text command and updated your status", department.DepartmentId, textMessage.To, profile);
                                    }
                                    break;

                                case TextCommandTypes.CustomStaffing:
                                    messageEvent.Processed = true;
                                    await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType(), cancellationToken);

                                    if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null)
                                    {
                                        var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType());
                                        response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText));
                                        //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
                                    }
                                    else
                                    {
                                        response = LaMLResponse.Message.Respond("Resgrid received your text command and updated your staffing");
                                        //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid received your text command and updated your staffing", department.DepartmentId, textMessage.To, profile);
                                    }
                                    break;

                                case TextCommandTypes.MyStatus:
                                    messageEvent.Processed = true;


                                    var userStatus = await _actionLogsService.GetLastActionLogForUserAsync(profile.UserId);

                                    var userStaffing = await _userStateService.GetLastUserStateByUserIdAsync(profile.UserId);

                                    var customStatusLevel = await _customStateService.GetCustomPersonnelStatusAsync(department.DepartmentId, userStatus);

                                    var customStaffingLevel = await _customStateService.GetCustomPersonnelStaffingAsync(department.DepartmentId, userStaffing);

                                    response = LaMLResponse.Message.Respond($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.");
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", $"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.", department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.Calls:
                                    messageEvent.Processed = true;

                                    var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId);

                                    if (activeCalls.Count > 10)
                                    {
                                        activeCalls = activeCalls.Take(10).ToList();
                                    }

                                    var activeCallText = new StringBuilder();
                                    activeCallText.Append($"Top 10 Active Calls for {department.Name}" + Environment.NewLine);
                                    activeCallText.Append("---------------------" + Environment.NewLine);

                                    foreach (var activeCall in activeCalls)
                                    {
                                        activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name.Truncate(15)} Nature:{activeCall.NatureOfCall.Truncate(30)}" + Environment.NewLine);
                                    }

                                    response = LaMLResponse.Message.Respond(activeCallText.ToString());
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", activeCallText.ToString(), department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.Units:
                                    messageEvent.Processed = true;

                                    var unitStatus = await _unitsService.GetAllLatestStatusForUnitsByDepartmentIdAsync(department.DepartmentId);

                                    var unitStatusesText = new StringBuilder();
                                    unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine);
                                    unitStatusesText.Append("---------------------" + Environment.NewLine);

                                    foreach (var unit in unitStatus)
                                    {
                                        var unitState = await _customStateService.GetCustomUnitStateAsync(unit);

                                        unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine);
                                    }

                                    response = LaMLResponse.Message.Respond(unitStatusesText.ToString());
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", unitStatusesText.ToString(), department.DepartmentId, textMessage.To, profile);
                                    break;

                                case TextCommandTypes.CallDetail:
                                    messageEvent.Processed = true;

                                    var call = await _callsService.GetCallByIdAsync(int.Parse(payload.Data));

                                    var callText = new StringBuilder();
                                    callText.Append($"Call Information for {call.Name}" + Environment.NewLine);
                                    callText.Append("---------------------" + Environment.NewLine);
                                    callText.Append($"Id: {call.CallId}" + Environment.NewLine);
                                    callText.Append($"Number: {call.Number}" + Environment.NewLine);
                                    callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine);
                                    callText.Append("-----Nature-----" + Environment.NewLine);
                                    callText.Append(call.NatureOfCall + Environment.NewLine);
                                    callText.Append("-----Address-----" + Environment.NewLine);

                                    if (!String.IsNullOrWhiteSpace(call.Address))
                                    {
                                        callText.Append(call.Address + Environment.NewLine);
                                    }
                                    else if (!string.IsNullOrEmpty(call.GeoLocationData))
                                    {
                                        try
                                        {
                                            string[] points = call.GeoLocationData.Split(char.Parse(","));

                                            if (points != null && points.Length == 2)
                                            {
                                                callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine);
                                            }
                                        }
                                        catch
                                        {
                                        }
                                    }

                                    response = LaMLResponse.Message.Respond(callText.ToString());
                                    //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", callText.ToString(), department.DepartmentId, textMessage.To, profile);
                                    break;
                                }
                            }
                        }
                    }
                    else if (textMessage.To == Config.NumberProviderConfig.SignalWireResgridNumber.Replace("+", ""))                     // Resgrid master text number
                    {
                        var payload = _textCommandService.DetermineType(textMessage.Text);

                        switch (payload.Type)
                        {
                        case TextCommandTypes.None:
                            await _communicationService.SendTextMessageAsync(profile.UserId, "Resgrid TCI Help", "Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.", department.DepartmentId, textMessage.To, profile);

                            break;

                        case TextCommandTypes.Help:
                            messageEvent.Processed = true;

                            var help = new StringBuilder();
                            help.Append("Resgrid Text Commands" + Environment.NewLine);
                            help.Append("---------------------" + Environment.NewLine);
                            help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine);
                            help.Append("---------------------" + Environment.NewLine);
                            help.Append("STOP: To turn off all text messages" + Environment.NewLine);
                            help.Append("HELP: This help text" + Environment.NewLine);

                            response = LaMLResponse.Message.Respond(help.ToString());
                            //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);

                            break;

                        case TextCommandTypes.Stop:
                            messageEvent.Processed = true;
                            await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId, cancellationToken);

                            response = LaMLResponse.Message.Respond("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
                            //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.", department.DepartmentId, textMessage.To, profile);
                            break;
                        }
                    }
                }

                //return Ok(new StringContent(response, Encoding.UTF8, "application/xml"));
                return(new ContentResult
                {
                    Content = response,
                    ContentType = "application/xml",
                    StatusCode = 200
                });
            }
            catch (Exception ex)
            {
                Framework.Logging.LogException(ex);
            }
            finally
            {
                await _numbersService.SaveInboundMessageEventAsync(messageEvent);
            }


            return(Ok());
        }