public async Task <ActionResult> Receive(CancellationToken cancellationToken)
{
var queryValues = Request.Query.ToDictionary(x => x.Key, y => y.Value.ToString()); //.RequestUri.ParseQueryString();
var textMessage = new TextMessage();
//textMessage.Type = queryValues["type"];
textMessage.To = queryValues["To"].Replace("+", "");
textMessage.Msisdn = queryValues["From"].Replace("+", ""); //queryValues["SmsSid"];
textMessage.NetworkCode = queryValues["AccountSid"];
textMessage.MessageId = queryValues["MessageSid"];
textMessage.Timestamp = DateTime.UtcNow.ToLongDateString();
//textMessage.Concat = queryValues["concat"];
//textMessage.ConcatRef = queryValues["concat-ref"];
//textMessage.ConcatTotal = queryValues["concat-total"];
//textMessage.ConcatPart = queryValues["concat-part"];
textMessage.Data = queryValues["Body"];
//textMessage.Udh = queryValues["udh"];
textMessage.Text = queryValues["Body"];
var messageEvent = new InboundMessageEvent();
messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
messageEvent.RecievedOn = DateTime.UtcNow;
messageEvent.Type = typeof(InboundMessageEvent).FullName;
messageEvent.Data = JsonConvert.SerializeObject(textMessage);
messageEvent.Processed = false;
messageEvent.CustomerId = "";
string response = "";
try
{
UserProfile profile = null;
var departmentId = await _departmentSettingsService.GetDepartmentIdByTextToCallNumberAsync(textMessage.To);
if (!departmentId.HasValue)
{
profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);
if (profile != null)
{
var department = await _departmentsService.GetDepartmentByUserIdAsync(profile.UserId);
if (department != null)
{
departmentId = department.DepartmentId;
}
}
}
if (departmentId.HasValue)
{
var department = await _departmentsService.GetDepartmentByIdAsync(departmentId.Value);
var textToCallEnabled = await _departmentSettingsService.GetDepartmentIsTextCallImportEnabledAsync(departmentId.Value);
var textCommandEnabled = await _departmentSettingsService.GetDepartmentIsTextCommandEnabledAsync(departmentId.Value);
var dispatchNumbers = await _departmentSettingsService.GetTextToCallSourceNumbersForDepartmentAsync(departmentId.Value);
var authroized = await _limitsService.CanDepartmentProvisionNumberAsync(departmentId.Value);
var customStates = await _customStateService.GetAllActiveCustomStatesForDepartmentAsync(departmentId.Value);
messageEvent.CustomerId = departmentId.Value.ToString();
if (authroized)
{
bool isDispatchSource = false;
if (!String.IsNullOrWhiteSpace(dispatchNumbers))
{
isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
}
// If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text
if (!isDispatchSource && !textCommandEnabled)
{
isDispatchSource = true;
}
if (isDispatchSource && textToCallEnabled)
{
var c = new Call();
c.Notes = textMessage.Text;
c.NatureOfCall = textMessage.Text;
c.LoggedOn = DateTime.UtcNow;
c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
c.Priority = (int)CallPriority.High;
c.ReportingUserId = department.ManagingUserId;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = textMessage.MessageId;
c.DepartmentId = departmentId.Value;
var users = await _departmentsService.GetAllUsersForDepartmentAsync(departmentId.Value, true);
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
var savedCall = await _callsService.SaveCallAsync(c, cancellationToken);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(users.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(cqi.Call.DepartmentId);
await _queueService.EnqueueCallBroadcastAsync(cqi, cancellationToken);
messageEvent.Processed = true;
}
if (!isDispatchSource && textCommandEnabled)
{
if (profile != null)
{
var payload = _textCommandService.DetermineType(textMessage.Text);
var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel);
var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing);
switch (payload.Type)
{
case TextCommandTypes.None:
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.", department.DepartmentId, textMessage.To, profile);
response = LaMLResponse.Message.Respond("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Core Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
help.Append("CALLS: List active calls" + Environment.NewLine);
help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine);
help.Append("UNITS: List unit statuses" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Status or Action Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any())
{
var activeDetails = customActions.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("responding or 1: Responding" + Environment.NewLine);
help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
help.Append("onscene or 3: On Scene" + Environment.NewLine);
help.Append("available or 4: Available" + Environment.NewLine);
}
help.Append("---------------------" + Environment.NewLine);
help.Append("Staffing Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any())
{
var activeDetails = customStaffing.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("available or s1: Available Staffing" + Environment.NewLine);
help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
}
response = LaMLResponse.Message.Respond(help.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Action:
messageEvent.Processed = true;
var activeResponseCalls = (await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId)).Where(x => DateTime.Now == x.LoggedOn.Within(TimeSpan.FromMinutes(15)));
if (activeResponseCalls != null && activeResponseCalls.Any())
{
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType(), null, activeResponseCalls.First().CallId, cancellationToken);
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0} to call {1}", payload.GetActionType(), activeResponseCalls.First().Name));
}
else
{
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType(), cancellationToken);
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
}
break;
case TextCommandTypes.Staffing:
messageEvent.Processed = true;
await _userStateService.CreateUserStateAsync(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType(), null, DateTime.UtcNow, cancellationToken : cancellationToken);
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId, cancellationToken);
response = LaMLResponse.Message.Respond("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.", department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.CustomAction:
messageEvent.Processed = true;
var activeResponseCalls2 = (await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId)).Where(x => DateTime.Now == x.LoggedOn.Within(TimeSpan.FromMinutes(15)));
if (activeResponseCalls2 != null && activeResponseCalls2.Any())
{
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType(), null, activeResponseCalls2.First().CallId, cancellationToken);
}
else
{
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType(), cancellationToken);
}
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null)
{
var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType());
if (activeResponseCalls2 != null && activeResponseCalls2.Any())
{
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0} to call {1}", detail.ButtonText, activeResponseCalls2.First().Name));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
}
else
{
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
}
}
else
{
response = LaMLResponse.Message.Respond("Resgrid received your text command and updated your status");
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid received your text command and updated your status", department.DepartmentId, textMessage.To, profile);
}
break;
case TextCommandTypes.CustomStaffing:
messageEvent.Processed = true;
await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType(), cancellationToken);
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null)
{
var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType());
response = LaMLResponse.Message.Respond(string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText), department.DepartmentId, textMessage.To, profile);
}
else
{
response = LaMLResponse.Message.Respond("Resgrid received your text command and updated your staffing");
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Resgrid received your text command and updated your staffing", department.DepartmentId, textMessage.To, profile);
}
break;
case TextCommandTypes.MyStatus:
messageEvent.Processed = true;
var userStatus = await _actionLogsService.GetLastActionLogForUserAsync(profile.UserId);
var userStaffing = await _userStateService.GetLastUserStateByUserIdAsync(profile.UserId);
var customStatusLevel = await _customStateService.GetCustomPersonnelStatusAsync(department.DepartmentId, userStatus);
var customStaffingLevel = await _customStateService.GetCustomPersonnelStaffingAsync(department.DepartmentId, userStaffing);
response = LaMLResponse.Message.Respond($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.");
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", $"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.", department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Calls:
messageEvent.Processed = true;
var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId);
if (activeCalls.Count > 10)
{
activeCalls = activeCalls.Take(10).ToList();
}
var activeCallText = new StringBuilder();
activeCallText.Append($"Top 10 Active Calls for {department.Name}" + Environment.NewLine);
activeCallText.Append("---------------------" + Environment.NewLine);
foreach (var activeCall in activeCalls)
{
activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name.Truncate(15)} Nature:{activeCall.NatureOfCall.Truncate(30)}" + Environment.NewLine);
}
response = LaMLResponse.Message.Respond(activeCallText.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", activeCallText.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Units:
messageEvent.Processed = true;
var unitStatus = await _unitsService.GetAllLatestStatusForUnitsByDepartmentIdAsync(department.DepartmentId);
var unitStatusesText = new StringBuilder();
unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine);
unitStatusesText.Append("---------------------" + Environment.NewLine);
foreach (var unit in unitStatus)
{
var unitState = await _customStateService.GetCustomUnitStateAsync(unit);
unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine);
}
response = LaMLResponse.Message.Respond(unitStatusesText.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", unitStatusesText.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.CallDetail:
messageEvent.Processed = true;
var call = await _callsService.GetCallByIdAsync(int.Parse(payload.Data));
var callText = new StringBuilder();
callText.Append($"Call Information for {call.Name}" + Environment.NewLine);
callText.Append("---------------------" + Environment.NewLine);
callText.Append($"Id: {call.CallId}" + Environment.NewLine);
callText.Append($"Number: {call.Number}" + Environment.NewLine);
callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine);
callText.Append("-----Nature-----" + Environment.NewLine);
callText.Append(call.NatureOfCall + Environment.NewLine);
callText.Append("-----Address-----" + Environment.NewLine);
if (!String.IsNullOrWhiteSpace(call.Address))
{
callText.Append(call.Address + Environment.NewLine);
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine);
}
}
catch
{
}
}
response = LaMLResponse.Message.Respond(callText.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", callText.ToString(), department.DepartmentId, textMessage.To, profile);
break;
}
}
}
}
else if (textMessage.To == Config.NumberProviderConfig.SignalWireResgridNumber.Replace("+", "")) // Resgrid master text number
{
var payload = _textCommandService.DetermineType(textMessage.Text);
switch (payload.Type)
{
case TextCommandTypes.None:
await _communicationService.SendTextMessageAsync(profile.UserId, "Resgrid TCI Help", "Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.", department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
response = LaMLResponse.Message.Respond(help.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId, cancellationToken);
response = LaMLResponse.Message.Respond("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", "Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.", department.DepartmentId, textMessage.To, profile);
break;
}
}
}
//return Ok(new StringContent(response, Encoding.UTF8, "application/xml"));
return(new ContentResult
{
Content = response,
ContentType = "application/xml",
StatusCode = 200
});
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
}
finally
{
await _numbersService.SaveInboundMessageEventAsync(messageEvent);
}
return(Ok());
}