public async Task <ActionResult> GetTicket(int id)
{
ViewBag.Statuses = new SelectList(await this.ticketsStatusRepository.GetAll(), "TicketStatusId", "Status");
var ticket = await ticketsRepository.Get(id);
return(View("ShowTicket", ticket));
}
public async Task <ActionResult> GetMessages(int ticketId)
{
var ticket = await ticketsRepository.Get(ticketId);
var messages = ticket.Messages?.ToList();
ViewBag.TicketId = ticketId;
return(View(messages));
}
public void SendEmailtoPMForFeedBack(FeedBacksEntity fe)
{
string to = "";
TicketsEntity te = ticketsRpst.Get(fe.TicketID);
te.Status = TicketsState.Submitted;
to = SendEmailByTicketState(te);//get pm's email
//xml 发送邮件
XElement xmlInvoice1 = XElement.Load(System.AppDomain.CurrentDomain.SetupInformation.ApplicationBase + "Template/SendEmailToPmForFeedBack.xml");
emailBody = xmlInvoice1.Element("email").Elements("content").First().Value;
emailSubject = xmlInvoice1.Element("email").Elements("subject").First().Value
.Replace("{TicketID}", te.TicketID.ToString())
.Replace("{TicketTitle}", te.Title);
emailBody = emailBody.Replace("{TicketID}", te.TicketID.ToString())
.Replace("{userName}", GetNameById(fe.CreatedBy));
SFConfig.Components.EmailSender.SendMail(to, emailSubject, emailBody, true, MailPriority.Normal);
}
public Ticket Get(int id)
{
return(repository.Get(id));
}
