public OutboundCallQueueListModel GetOutboundCallQueue([FromUri] OutboundCallQueueFilter filter)
{
int totalRecords;
var callQueue = _callQueueRepository.GetById(filter.CallQueueId);
var criteria = _systemGeneratedCallQueueCritairaService.GetSystemGeneratedCallQueueCriteria(filter.CallQueueId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
long criteriaId = criteria != null ? criteria.Id : 0;
OutboundCallQueueListModel model = null;
if (callQueue.Category == CallQueueCategory.Upsell || callQueue.Category == CallQueueCategory.Confirmation)
{
if (criteria != null && criteria.IsQueueGenerated == false)
{
model = new OutboundCallQueueListModel()
{
IsQueueGenerated = false
};
totalRecords = 0;
}
else
{
model = _outboundCallQueueService.GetOutboundCallQueueUpsellAndConfirmation(filter, callQueue, PageSize, criteriaId, out totalRecords) ??
new OutboundCallQueueListModel()
{
IsQueueGenerated = true
};
}
}
else
{
if (criteria != null && criteria.IsQueueGenerated == false)
{
model = new OutboundCallQueueListModel()
{
IsQueueGenerated = false
};
totalRecords = 0;
}
else
{
model = _outboundCallQueueService.GetOutboundCallQueueListModel(filter, callQueue, PageSize, criteriaId, out totalRecords) ?? new OutboundCallQueueListModel()
{
IsQueueGenerated = true
};
}
}
model.PagingModel = new PagingModel(filter.PageNumber, PageSize, totalRecords, null);
return(model);
}
public void GenerateUpsellCallqueue_Tester()
{
var upsellId = 140;
var criterias = _systemGeneratedCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(upsellId);
criterias = criterias.Where(x => x.IsQueueGenerated == false);
foreach (var criteria in criterias)
{
_systemGeneratedCallQueueAssignmentRepository.DeleteByCriteriaId(criteria.Id);
var callQueueCustomers = _upsellCallQueueService.GetCallQueueCustomers(upsellId, criteria.Amount, criteria.NoOfDays);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_callQueueCustomerHelper.SaveCallQueueCustomerForFillEvent(callQueueCustomers, criteria.Id);
}
criteria.IsQueueGenerated = true;
criteria.LastQueueGeneratedDate = DateTime.Now;
_systemGeneratedCallQueueCriteriaService.Save(criteria);
}
}
public void PollForCallQueue()
{
try
{
var callQueues = _callQueueRepository.GetAll(false);
if (callQueues != null && callQueues.Any())
{
foreach (var callQueue in callQueues)
{
var criterias = _systemGeneratedCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(callQueue.Id);
criterias = criterias.Where(x => x.IsQueueGenerated);
try
{
IEnumerable <CallQueueCustomer> callQueueCustomers;
switch (callQueue.Category)
{
case CallQueueCategory.EasiestToConvertProspect:
callQueueCustomers = _easiestToConvertCallQueueService.GetCallQueueCustomers(callQueue.Id, callQueue.LastQueueGeneratedDate);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1}", callQueueCustomers.Count(), callQueue.Category));
_callQueueCustomerHelper.SaveCallQueueCustomer(callQueueCustomers);
_logger.Info(string.Format("{0} call queue customer saved for {1}", callQueueCustomers.Count(), callQueue.Category));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
break;
case CallQueueCategory.Annual:
callQueueCustomers = _annualCallQueueService.GetCallQueueCustomers(callQueue.Id);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1}", callQueueCustomers.Count(), callQueue.Category));
_callQueueCustomerHelper.SaveCallQueueCustomer(callQueueCustomers);
_logger.Info(string.Format("{0} call queue customer saved for {1}", callQueueCustomers.Count(), callQueue.Category));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
break;
case CallQueueCategory.CallBack:
callQueueCustomers = _callBackCallQueueService.GetCallQueueCustomers(callQueue.Id, callQueue.LastQueueGeneratedDate);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1}", callQueueCustomers.Count(), callQueue.Category));
_callQueueCustomerHelper.SaveCallQueueCustomerForCallBack(callQueueCustomers);
_logger.Info(string.Format("{0} call queue customer saved for {1}", callQueueCustomers.Count(), callQueue.Category));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
break;
case CallQueueCategory.FillEvents:
foreach (var criteria in criterias)
{
_systemGeneratedCallQueueAssignmentRepository.DeleteByCriteriaId(criteria.Id);
callQueueCustomers = _fillEventsCallQueueService.GetCallQueueCustomers(callQueue.Id, criteria);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
_callQueueCustomerHelper.SaveCallQueueCustomerForFillEvent(callQueueCustomers, criteria.Id);
_logger.Info(string.Format("{0} call queue customer saved for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
criteria.IsQueueGenerated = true;
criteria.LastQueueGeneratedDate = DateTime.Now;
_systemGeneratedCallQueueCriteriaService.Save(criteria);
}
break;
case CallQueueCategory.Upsell:
foreach (var criteria in criterias)
{
_systemGeneratedCallQueueAssignmentRepository.DeleteByCriteriaId(criteria.Id);
callQueueCustomers = _upsellCallQueueService.GetCallQueueCustomers(callQueue.Id, criteria.Amount, criteria.NoOfDays);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
_callQueueCustomerHelper.SaveCallQueueCustomerForFillEvent(callQueueCustomers, criteria.Id);
_logger.Info(string.Format("{0} call queue customer saved for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
criteria.IsQueueGenerated = true;
criteria.LastQueueGeneratedDate = DateTime.Now;
_systemGeneratedCallQueueCriteriaService.Save(criteria);
}
break;
case CallQueueCategory.Confirmation:
foreach (var criteria in criterias)
{
_systemGeneratedCallQueueAssignmentRepository.DeleteByCriteriaId(criteria.Id);
callQueueCustomers = _confirmationCallQueueService.GetCallQueueCustomers(callQueue.Id, criteria.NoOfDays);
if (callQueueCustomers != null && callQueueCustomers.Any())
{
_logger.Info(string.Format("{0} call queue customer found for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
_callQueueCustomerHelper.SaveCallQueueCustomerForFillEvent(callQueueCustomers, criteria.Id);
_logger.Info(string.Format("{0} call queue customer saved for {1} for Agent Id : {2}", callQueueCustomers.Count(), callQueue.Category, criteria.AssignedToOrgRoleUserId));
}
else
{
_logger.Info(string.Format("No call queue customer found for {0}", callQueue.Category));
}
criteria.IsQueueGenerated = true;
criteria.LastQueueGeneratedDate = DateTime.Now;
_systemGeneratedCallQueueCriteriaService.Save(criteria);
}
break;
}
callQueue.IsQueueGenerated = true;
callQueue.LastQueueGeneratedDate = DateTime.Now;
_callQueueRepository.Save(callQueue);
}
catch (Exception ex)
{
_logger.Error(string.Format("Error while creating {0} call queue. Message {1} \n Stack Trace {2}", callQueue.Category, ex.Message, ex.StackTrace));
}
}
}
else
{
_logger.Info("No System generated call queue exist.");
}
}
catch (Exception ex)
{
_logger.Error(string.Format("Error while pulling System generated call queue. Message {0} \n Stack Trace {1}", ex.Message, ex.StackTrace));
}
}
