/// <summary>
/// Add Chat Ticket Notes
/// </summary>
/// <param name="ticketID"></param>
/// <param name="comment"></param>
/// <param name="userID"></param>
/// <param name="tenantID"></param>
/// <param name="programCode"></param>
/// <returns></returns>
public int AddChatTicketNotes(IHSChatTicketing _hSChatTicketing, int ticketID, string comment, int userID, int tenantID, string programCode)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.AddChatTicketNotes(ticketID, comment, userID, tenantID, programCode));
}
/// <summary>
/// Get IssueType List
/// </summary>
/// <param name="tenantID"></param>
/// <param name="subCategoryID"></param>
/// <returns></returns>
public List <IssueType> GetIssueTypeList(IHSChatTicketing _hSChatTicketing, int tenantID, int subCategoryID)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetIssueTypeList(tenantID, subCategoryID));
}
/// <summary>
/// Get Chat Tickets By ID
/// </summary>
/// <param name="ticketID"></param>
/// <param name="tenantID"></param>
/// <param name="userMasterID"></param>
/// <param name="programCode"></param>
/// <returns></returns>
public GetChatTicketsByID GetTicketsByID(IHSChatTicketing _hSChatTicketing, int ticketID, int tenantID, int userMasterID, string programCode)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetChatTicketsByID(ticketID, tenantID, userMasterID, programCode));
}
/// <summary>
/// Get CategoryList
/// </summary>
/// <param name="tenantID"></param>
/// <param name="userID"></param>
/// <param name="programCode"></param>
/// <returns></returns>
public List <Category> GetCategoryList(IHSChatTicketing _hSChatTicketing, int tenantID, int userID, string programCode)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetCategoryList(tenantID, userID, programCode));
}
/// <summary>
/// Get SubCategoryBy CategoryID
/// </summary>
/// <param name="CategoryID"></param>
/// <returns></returns>
public List <SubCategory> GetChatSubCategoryByCategoryID(IHSChatTicketing _hSChatTicketing, int categoryID)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetSubCategoryByCategoryID(categoryID));
}
/// <summary>
/// Get Chat Tickets
/// </summary>
/// <param name="statusID"></param>
/// <param name="tenantID"></param>
/// <param name="userMasterID"></param>
/// <param name="programCode"></param>
/// <returns></returns>
public List <CustomGetChatTickets> GetTicketsOnLoad(IHSChatTicketing _hSChatTicketing, int statusID, int tenantID, int userMasterID, string programCode)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetTicketsOnLoad(statusID, tenantID, userMasterID, programCode));
}
/// <summary>
/// Get Chat Ticket Status Count
/// </summary>
/// <param name="tenantID"></param>
/// <param name="userID"></param>
/// <param name="programCode"></param>
/// <returns></returns>
public List <TicketStatusModel> GetStatusCount(IHSChatTicketing _hSChatTicketing, int tenantID, int userID, string programCode)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.TicketStatusCount(tenantID, userID, programCode));
}
/// <summary>
/// Create Chat Ticket
/// </summary>
/// <param name="searchparams"></param>
/// <returns></returns>
public int CreateChatTicket(IHSChatTicketing _hSChatTicketing, CreateChatTickets createChatTickets)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.CreateChatTicket(createChatTickets));
}
/// <summary>
/// Get Chat Ticket History
/// </summary>
/// <param name="ticketID"></param>
/// <returns></returns>
public List <CustomTicketHistory> GetChatTickethistory(IHSChatTicketing _hSChatTicketing, int ticketID)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetChatTickethistory(ticketID));
}
/// <summary>
/// Get tickets On View Search click
/// </summary>
/// <param name="searchparams"></param>
/// <returns></returns>
public List <CustomGetChatTickets> GetChatTicketsOnSearch(IHSChatTicketing _hSChatTicketing, ChatTicketSearch searchModel)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetTicketsOnSearch(searchModel));
}
/// <summary>
/// Update Chat Ticket Status
/// </summary>
/// <param name="ticketID"></param>
/// <param name="statusID"></param>
/// <param name="userID"></param>
/// <returns></returns>
public int SubmitChatTicket(IHSChatTicketing _hSChatTicketing, int ticketID, int statusID, int userID)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.SubmitChatTicket(ticketID, statusID, userID));
}
/// <summary>
/// Get Chat Ticket Notes
/// </summary>
/// <param name="ticketID"></param>
public List <ChatTicketNotes> GetChatticketNotes(IHSChatTicketing _hSChatTicketing, int ticketID)
{
hSChatTicketing = _hSChatTicketing;
return(hSChatTicketing.GetChatticketNotes(ticketID));
}
