public IActionResult GetCompanyCodes(string clientCompanyName) { Company c = new Company() { TicketSysUrl = "http://58.185.112.2:8550", TicketSysId = "*****@*****.**", TicketSysPassword = Utility.ParseEInfo("DevS@b3r", _appSettings.General.SysInfo) }; return(Ok(_caseMgmtService.GetClientCompanies(c, clientCompanyName).Result)); }
private async Task ValidateQnA(ConversationData conversation, string answer) { switch (conversation.LastQuestionAsked) { case (int)Question.CompanyName: // Validate message (reported issue) e.g. min length if (!string.IsNullOrEmpty(answer)) { // Search company from Jira (Get company code) var clientResultList = await _caseMgmtService.GetClientCompanies(_company, answer); // Search clients databases // var clientList = _clientService.Get(); // var clientResult = clientList.Where(x => x.ClientCompanyName.ToLower() == answer.ToLower()).FirstOrDefault(); if (clientResultList.Count == 1) { var clientResult = clientResultList.FirstOrDefault(); if (clientResult.ClientCompanyName.ToLower().Equals(answer.ToLower())) { // Check client company exist, if yes update, else insert. var createdClientCompany = _clientService.Create(clientResult); //generate OTP and send to ticketsys user company's email Random generator = new Random(); var verificationCode = generator.Next(0, 9999).ToString("D4"); // Add user TicketSysUser user = new TicketSysUser { UserFbId = _senderInfo.id, ClientCompanyId = createdClientCompany.Id, CompanyId = _company.Id, UserNickname = $"{_senderInfo.last_name} {_senderInfo.first_name}", Active = false, VerificationCode = verificationCode }; _jiraUserMgmtService.Create(user); conversation.Answered = true; conversation.AnswerFreeText = createdClientCompany.Id.ToString(); conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Ask for verification code var testOTP = string.Empty; if (answer == "ZTEST COMPANY") { testOTP = verificationCode; } await ConstructAndSendMessage(ConstructType.RequestVerificationCode, messageInfo : testOTP); break; } } conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); var comNotFoundMsg = JObject.FromObject(new { recipient = new { id = _senderInfo.senderConversationId }, message = new { text = $"I'm sorry :( , we can't find your company in our system. Please enter the correct name or you may also contact {_company.contactEmail} for the company name." } }); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry, null, comNotFoundMsg); } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry); } break; case (int)Question.VerificationCode: // Validate message (reported issue) e.g. min length if (!string.IsNullOrEmpty(answer)) { // Check previous conversation, get ClientCompanyGuid List <ConversationData> qaConv = _conversationService.GetConversationList($"{_senderInfo.senderConversationId}~{_company.FbPageId}"); if (qaConv != null) { ConversationData verifyConv = qaConv.Where(x => x.LastQuestionAsked == (int)Question.CompanyName).FirstOrDefault(); // Check verification code var TicketSysUser = _jiraUserMgmtService.Get(_senderInfo.id); if (TicketSysUser.VerificationCode == answer) { // Check & Update ClientCompany to true if (!TicketSysUser.Active) { TicketSysUser.Active = true; _jiraUserMgmtService.Update(TicketSysUser.Id, TicketSysUser); } // Begin create ticket await ConstructAndSendMessage(ConstructType.CreateTicket); } else { // Incorrect verification code. Try again or end conversation conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); var jObj = JObject.FromObject(new { recipient = new { id = _senderInfo.senderConversationId }, message = new { text = $"Sorry, I didn't quite catch that. It seems like invalid option/answer." } }); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry, additionalMessage : jObj); } } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry); } } else { await ConstructAndSendMessage(ConstructType.NotImplemented); } break; case (int)Question.IssueApplicationName: // Validate message (reported issue) e.g. min length if (!string.IsNullOrEmpty(answer)) { conversation.Answered = true; conversation.AnswerFreeText = answer; conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Ask for description await ConstructAndSendMessage(ConstructType.TicketDescription); } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry); } break; case (int)Question.IssueDescription: // Validate message (reported issue) e.g. min length if (!string.IsNullOrEmpty(answer)) { conversation.Answered = true; conversation.AnswerFreeText = answer; conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); var conversationList = _conversationService.GetConversationList($"{_senderInfo.senderConversationId}~{_company.FbPageId}"); string jiraSummary = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueApplicationName).AnswerFreeText; string jiraDescription = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueDescription).AnswerFreeText; // Show case summary & ask for creation confirmation await ConstructAndSendMessage(ConstructType.TicketCreationConfirmation, new CaseDetail { Subject = $"Issue in {jiraSummary}", Detail = jiraDescription }); } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry); } break; case (int)Question.TicketCode: // Validate message (reported issue) e.g. min length if (!string.IsNullOrEmpty(answer)) { // Jira integration here // Search ticket status CaseDetail caseDetail = null; try { List <TicketSysUser> ticketSysUserList = _jiraUserMgmtService.Get(); var ticketSysUser = ticketSysUserList.Where(x => x.UserFbId == _senderInfo.senderConversationId).FirstOrDefault(); var clientCompany = _clientService.GetById(ticketSysUser.ClientCompanyId); caseDetail = await _caseMgmtService.GetCaseStatusAsync(_company, clientCompany.TicketSysCompanyCode, answer); } catch { } if (caseDetail != null) { conversation.Answered = true; conversation.AnswerFreeText = answer; conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); await ConstructAndSendMessage(ConstructType.TicketFound, caseDetail); } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); var reply = JObject.FromObject(new { recipient = new { id = _senderInfo.senderConversationId }, message = new { text = $"Looks like you have entered a wrong ticket code 😟" } }); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry, additionalMessage : reply); } } else { conversation.CreatedOn = DateTime.Now; _conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", conversation); // Invalid input / no company found, please try again await ConstructAndSendMessage(ConstructType.Retry); } break; default: break; } }