/// 呼叫具体实现
/// <summary>
/// 呼叫具体实现
/// </summary>
/// <param name="phoneNum"></param>
/// <param name="cdt"></param>
private void MakeCall(string phoneNum, HollyContactHelper.ConDeviceType cdt, Action Success = null)
{
if (!Common.IsOldVersionContinue())
{
return;
}
//定义回调事件
Action <object> callback = new Action <object>((x) =>
{
ActCallOutResult = HollyContactHelper.Instance.ActCallOut(cdt, phoneNum);
//测试代码 ==ActCallOutResult = false; ==测试代码
//记录外呼号码和事件
OutCallNumber = phoneNum;
ActCallOutSuccess = Success;
// 测试代码：ActCallOutResult = false;
if (!ActCallOutResult)
{
//呼叫失败，自动休息
HollyContactHelper.Instance.RestStart(Main_BusyStatus);
}
else
{
OutCall();
}
});
//置闲成功后调用
AfterToReadyCallBack(callback, "置闲后外呼");
}
/// 转接客服
/// <summary>
/// 转接客服
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void dgvAgentList_CellDoubleClick(object sender, DataGridViewCellEventArgs e)
{
if (NoCall)
{
return;
}
ConDeviceType = HollyContactHelper.ConDeviceType.分机号;
OutNum = GetAgentNum(e.RowIndex);
if (OutNum == "")
{
MessageBox.Show("分机号为空，不能转接");
cb_skill.Focus();
return;
}
DialogResult = System.Windows.Forms.DialogResult.OK;
}
/// 转接技能组
/// <summary>
/// 转接技能组
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void btnSkill_Click(object sender, EventArgs e)
{
if (NoCall)
{
return;
}
int sgid = GetSelectSKill();
if (sgid == -1)
{
MessageBox.Show("请选择一个技能组");
cb_skill.Focus();
return;
}
ConDeviceType = HollyContactHelper.ConDeviceType.技能组;
OutNum = sgid.ToString();
DialogResult = System.Windows.Forms.DialogResult.OK;
}
/// 外呼
/// <summary>
/// 外呼
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void toolSbtnAgentMakeCall_Click(object sender, EventArgs e)
{
//预防代码进入
if (sender != null && !Common.IsOldVersionContinue())
{
return;
}
Loger.Log4Net.Info("[Main] 点击按钮==外呼");
KeyBoard kform = new KeyBoard();
if (kform.ShowDialog() == System.Windows.Forms.DialogResult.OK)
{
string phoneNum = kform.ReturnNum;
HollyContactHelper.ConDeviceType cdt = kform.ConDeviceType;
//客户端呼出
BusinessProcess.OutBoundType = OutBoundTypeEnum.OT2_客户端呼出;
//呼叫具体实现
MakeCall(phoneNum, cdt);
}
}
/// 转接客服
/// <summary>
/// 转接客服
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void btnAgent_Click(object sender, EventArgs e)
{
if (NoCall)
{
return;
}
if (dgvAgentList.SelectedRows.Count > 0)
{
var row = dgvAgentList.SelectedRows[0];
ConDeviceType = HollyContactHelper.ConDeviceType.分机号;
OutNum = GetAgentNum(row.Index);
if (OutNum == "")
{
MessageBox.Show("分机号为空，不能转接");
cb_skill.Focus();
return;
}
DialogResult = System.Windows.Forms.DialogResult.OK;
}
else
{
MessageBox.Show("请先选择一个客服！");
}
}
