/// 挂断事件
/// <summary>
/// 挂断事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnHangup(object sender, EventArgs e)
{
CurrentCallInfo.CallIDForHangupEmpty = -1;
CurrentCallInfo.CallNumForHangupEmpty = string.Empty;
HollyContactHelper.ConHangupFlag conhangupflag = HollyContactHelper.Instance.GetHangupFlag();
HollyContactHelper.ConMonitorType conmonitortype = HollyContactHelper.Instance.GetMonitorType();
HollyContactHelper.ConCallType concalltype = HollyContactHelper.Instance.GetSourceType();
Loger.Log4Net.Info("[事件][OnHangup] 挂断事件 ：" + conhangupflag + "-" + concalltype + " 监控：" + conmonitortype);
if (CheckMonitorIsError(conmonitortype, "OnHangup"))
{
return;
}
switch (conhangupflag)
{
case HollyContactHelper.ConHangupFlag.客服人工挂机:
OnHangup(ReleaseType.客服挂断);
break;
case HollyContactHelper.ConHangupFlag.对方用户挂机:
OnHangup(ReleaseType.用户挂断);
break;
case HollyContactHelper.ConHangupFlag.转接客服挂机:
case HollyContactHelper.ConHangupFlag.转接外线挂机:
case HollyContactHelper.ConHangupFlag.转接内线挂机:
case HollyContactHelper.ConHangupFlag.转IVR挂机:
OnHangup(ReleaseType.客服挂断);
break;
default:
break;
}
}
/// 呼入应答成功
/// <summary>
/// 呼入应答成功
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnAnswerSuccess(object sender, EventArgs e)
{
HollyContactHelper.ConCallType concalltype = HollyContactHelper.Instance.GetSourceType();
HollyContactHelper.ConMonitorType conmonitortype = HollyContactHelper.Instance.GetMonitorType();
Loger.Log4Net.Info("[事件][OnAnswerSuccess] 呼入接通成功事件 ：" + concalltype + " 监控：" + conmonitortype);
if (CheckMonitorIsError(conmonitortype, "OnAnswerSuccess"))
{
return;
}
switch (concalltype)
{
case HollyContactHelper.ConCallType.未定义:
break;
case HollyContactHelper.ConCallType.呼入_分配接入:
//普通通话
CustomerInCome_OnAnswer();
break;
case HollyContactHelper.ConCallType.呼入_内部转入:
//转接技能组
CompelInCome_OnAnswer();
break;
case HollyContactHelper.ConCallType.呼入_内部拨入:
break;
case HollyContactHelper.ConCallType.呼入_咨询接入:
//咨询
ConsultInCome_OnAnswer();
break;
case HollyContactHelper.ConCallType.呼入_会议接入:
break;
case HollyContactHelper.ConCallType.呼出_内部呼叫:
break;
case HollyContactHelper.ConCallType.呼出_外拨呼叫:
break;
case HollyContactHelper.ConCallType.呼出_自动外拨:
break;
case HollyContactHelper.ConCallType.转IVR流程:
break;
default:
break;
}
}
/// 呼入振铃事件
/// <summary>
/// 呼入振铃事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void AxUniSoftPhone_OnBelling(object sender, EventArgs e)
{
HollyContactHelper.ConCallType concalltype = HollyContactHelper.Instance.GetSourceType();
HollyContactHelper.ConMonitorType conmonitortype = HollyContactHelper.Instance.GetMonitorType();
Loger.Log4Net.Info("[事件][OnBelling] 呼入振铃事件 ：" + concalltype + " 监控：" + conmonitortype);
if (CheckMonitorIsError(conmonitortype, "OnBelling"))
{
return;
}
bool has_set_title = false;
switch (concalltype)
{
case HollyContactHelper.ConCallType.未定义:
break;
case HollyContactHelper.ConCallType.呼入_分配接入:
CustomerInCome_OnBelling();
has_set_title = true;
break;
case HollyContactHelper.ConCallType.呼入_内部转入:
//转接技能组
ConsultInCome_OnBelling("转接");
has_set_title = true;
break;
case HollyContactHelper.ConCallType.呼入_内部拨入:
break;
case HollyContactHelper.ConCallType.呼入_咨询接入:
//咨询
ConsultInCome_OnBelling("咨询");
has_set_title = true;
break;
case HollyContactHelper.ConCallType.呼入_会议接入:
break;
case HollyContactHelper.ConCallType.呼出_内部呼叫:
break;
case HollyContactHelper.ConCallType.呼出_外拨呼叫:
break;
case HollyContactHelper.ConCallType.呼出_自动外拨:
break;
case HollyContactHelper.ConCallType.转IVR流程:
break;
default:
break;
}
if (!has_set_title)
{
SetlblAgentStatusName("来电振铃");
}
}
