public ActionResult AcknowlageTicket(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
var ticket = hdl.GetTicket(int.Parse(id));
return(View(ticket));
}
public PartialViewResult _Completed(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
var tickets = hdl.CompletedTickets(id);
return(PartialView("_Completed", tickets));
}
public PartialViewResult _AllTickets(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
var tickets = hdl.AllTickets(id);
return(PartialView("_AllTickets", tickets));
}
public PartialViewResult _UnAknowlaged(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
var tickets = hdl.UnAknowlagedTickets(id);
return(PartialView("_UnAknowlaged", tickets));
}
public ActionResult TicketsFilter(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
Session["Technician"] = hdl.GetEmployee(id).fullname;
ViewData["id"] = hdl.GetEmployee(id).employeeNumber;
return(View(hdl));
}
public PartialViewResult _OpenedTickets()
{
HelpDeskLogic hdl = new HelpDeskLogic();
var id = ViewData["id"].ToString();
var tickets = hdl.OpenTickets(id);
return(PartialView("_OpenedTickets", tickets));
}
public ActionResult Index()
{
HelpDeskLogic hdl = new HelpDeskLogic();
ViewBag.UserID = User.Identity.Name;
ViewData["Role"] = User.IsInRole("Administrator");
ViewBag.Controller = "Technician";
return(View(hdl.GetParticipantReport(User.Identity.Name)));
}
// GET: Tickets
public ActionResult Index()
{
ViewBag.MySolutions = _context.Tickets.Where(t => t.employeeNumber.Equals(User.Identity.Name) &&
t.solution != null && t.ticketstatus == false)
.ToList().Count();
ViewBag.KnowledgeBase = _context.Tickets.Where(x => x.solution != null && x.ticketstatus == false).ToList().Count();
HelpDeskLogic hdl = new HelpDeskLogic();
TicketReportPerParticipant tr = hdl.getAllTickets();
TicketReportPerParticipant AdminTickets = hdl.GetParticipantReport(User.Identity.Name);
List <TicketReportPerParticipant> TicketsFilter = new List <TicketReportPerParticipant>();
TicketsFilter.Add(tr);
TicketsFilter.Add(AdminTickets);
ViewBag.OverDueTickets = hdl.GetOverDueTickets().Count.ToString();
ViewBag.ControllerName = "HelpDesk";
ViewData["Role"] = User.IsInRole("Administrator");
return(View(TicketsFilter));
}
public ActionResult Ticket(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
AssetManagementLogic aml = new AssetManagementLogic();
var Ticket = hdl.GetTicket(int.Parse(id));
var duration = new TimeSpan();
if (Ticket.accomplishstatus == true)
{
duration = Ticket.datecompleted.Value.Subtract(Ticket.datecreated);
}
else
{
duration = DateTime.Now.Subtract(Ticket.datecreated);
}
ViewData["duration"] = duration;
ViewData["Asset"] = aml.GetAsset(Ticket.assetid.ToString());
return(View(Ticket));
}
//
// GET: /Dashboard/
public ActionResult Dashboard()
{
int s = 0;
ViewBag.getAssets = list.Assets().Count;
ViewBag.getEmployee = list.Employees().Count;
HelpDeskLogic hdl = new HelpDeskLogic();
ViewBag.AllTickets = hdl.getAllTickets();
ViewBag.TicketParticipant = hdl.GetParticipantReport(User.Identity.Name);
foreach (Stock st in context.Stocks.ToList())
{
s += st.quantity;
}
ViewBag.getStock = s;
var ticketsPerDevice = new TicketsByDevicesReport();
ticketsPerDevice.AssignTickets();
return(View(ticketsPerDevice));;
}
// GET: Report
public ActionResult Index()
{
HelpDeskLogic hdl = new HelpDeskLogic();
return(View(hdl));
}
public PartialViewResult _TicketsPerParticipant(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
return(PartialView("_TicketsPerParticipant", hdl.GetParticipantReport(id)));
}
public ActionResult OverDueTickets()
{
var hdl = new HelpDeskLogic();
return(View(hdl.GetOverDueTickets()));
}
