public async Task <FreshdeskTicket <TCustomFieldObject> > CreateAsync <TCustomFieldObject>(FreshdeskTicket <TCustomFieldObject> ticket) where TCustomFieldObject : class
{
var requestJson = JsonConvert.SerializeObject(ticket, _serializationSettings);
var requestUri = $"{_apiBaseUri}/tickets";
using (var requestContent = new StringContent(requestJson, Encoding.UTF8, "application/json"))
using (var response = await _httpClient.PostAsync(requestUri, requestContent).ConfigureAwait(false))
{
return(await GetResponseAsync <FreshdeskTicket <TCustomFieldObject> >(response).ConfigureAwait(false));
}
}
public Entity CreateTicket(FreshdeskTicket ticket)
{
Entity ticketEntity = new Entity("incident");
//requesterId => customerid
try
{
string[] columns = { "contactid" };
ConditionExpression ce = new ConditionExpression("isw_freshdeskid", ConditionOperator.Equal, ticket.RequesterId.ToString());
FilterExpression fe = new FilterExpression();
fe.AddCondition(ce);
var ec = CrmServiceFactory.RetrieveEntities("contact", columns, fe, 1);
if (ec.Entities.Count > 0)
{
ticketEntity.Attributes["customerid"] = new EntityReference(ec.Entities[0].LogicalName, ec.Entities[0].Id);
}
else
{
var r = _crmRepository.CreateContact(ticket.RequesterId);
if (r != null)
{
ticketEntity.Attributes["customerid"] = new EntityReference("contact", r.Value);
}
else
{
return(null);
}
}
}
catch (Exception)
{
return(null);
}
//responder => ownerid
try
{
string[] columns = { "systemuserid" };
ConditionExpression ce = new ConditionExpression("isw_freshdeskid", ConditionOperator.Equal, ticket.ResponderId.ToString());
FilterExpression fe = new FilterExpression();
fe.AddCondition(ce);
var ec = CrmServiceFactory.RetrieveEntities("systemuser", columns, fe, 1);
if (ec.Entities.Count > 0)
{
ticketEntity.Attributes["ownerid"] = new EntityReference(ec.Entities[0].LogicalName, ec.Entities[0].Id);
ticketEntity.Attributes["isw_resolvedby"] = new EntityReference(ec.Entities[0].LogicalName, ec.Entities[0].Id);
}
}
catch (Exception)
{}
if (!string.IsNullOrEmpty(ticket.Type))
{
try
{
string[] columns = { "isw_issueid" };
ConditionExpression ce = new ConditionExpression("isw_name", ConditionOperator.Equal, ticket.Type);
FilterExpression fe = new FilterExpression();
fe.AddCondition(ce);
var ec = CrmServiceFactory.RetrieveEntities("isw_issue", columns, fe, 1);
if (ec.Entities.Count > 0)
{
ticketEntity.Attributes["isw_issue"] = new EntityReference(ec.Entities[0].LogicalName, ec.Entities[0].Id);
}
}
catch (Exception)
{
}
}
if (!string.IsNullOrEmpty(ticket.CustomFields.CfIssueSubCategory))
{
try
{
string[] columns = { "isw_issuesubcategoryid" };
ConditionExpression ce = new ConditionExpression("isw_name", ConditionOperator.Equal, ticket.CustomFields.CfIssueSubCategory);
FilterExpression fe = new FilterExpression();
fe.AddCondition(ce);
var ec = CrmServiceFactory.RetrieveEntities("isw_issuesubcategory", columns, fe, 1);
if (ec.Entities.Count > 0)
{
ticketEntity.Attributes["isw_issuesubcategory"] = new EntityReference(ec.Entities[0].LogicalName,
ec.Entities[0].Id);
}
}
catch (Exception)
{
}
}
if (!string.IsNullOrEmpty(ticket.CustomFields.CfIssueCategory))
{
try
{
string[] columns = { "isw_issuecategoryid" };
ConditionExpression ce = new ConditionExpression("isw_name", ConditionOperator.Equal,
ticket.CustomFields.CfIssueCategory);
FilterExpression fe = new FilterExpression();
fe.AddCondition(ce);
var ec = CrmServiceFactory.RetrieveEntities("isw_issuecategory", columns, fe, 1);
if (ec.Entities.Count > 0)
{
ticketEntity.Attributes["isw_issuecategory"] = new EntityReference(ec.Entities[0].LogicalName,
ec.Entities[0].Id);
}
}
catch (Exception)
{
}
}
try
{
ticketEntity["prioritycode"] = new OptionSetValue(TicketPriority[ticket.Priority]);
}
catch (Exception)
{}
try
{
ticketEntity["caseorigincode"] = new OptionSetValue(TicketSource[ticket.Source]);
}
catch (Exception)
{ }
if (!string.IsNullOrEmpty(ticket.Type))
{
ticketEntity["title"] = ticket.Type;
}
ticketEntity["isw_freshdeskid"] = ticket.Id.ToString();
if (!string.IsNullOrEmpty(ticket.DescriptionText))
{
ticketEntity["description"] = ticket.Subject;
}
if (ticket.Stats.FirstRespondedAt != null)
{
ticketEntity["isw_firstresponseforautocreatedcases"] = ticket.Stats.FirstRespondedAt.Value.DateTime;
}
if (ticket.Stats.FirstRespondedAt != null)
{
ticketEntity["isw_firstresponseforautocreatedcases"] = ticket.Stats.FirstRespondedAt.Value.DateTime;
}
if (ticket.Stats.ResolvedAt != null)
{
ticketEntity["isw_actualresolvedate"] = ticket.Stats.ResolvedAt.Value.DateTime;
}
if (ticket.Stats.ReopenedAt != null)
{
ticketEntity["isw_reactivateddate"] = ticket.Stats.ReopenedAt.Value.DateTime;
}
return(ticketEntity);
}
