static void DecoratorExample()
{
var emailSender = new EmailSender();
emailSender.Send("*****@*****.**", "Hello world!");
var skypeSender = new SkypeSender(emailSender)
{
NickName = "Jack"
};
skypeSender.Send("*****@*****.**", "Hello world!");
var facebookSender = new FacebookSender(skypeSender);
facebookSender.Send("*****@*****.**", "Hello world!");
}
public async Task DispatchAgent(Messaging incomingMessage, Company company)
{
try
{
//read user name here. Return null if user not found
_senderInfo = await _fbApiClientService.GetUserInfoAsync(Utility.ParseDInfo(company.FbPageToken, _applicationSettings.General.SysInfo), incomingMessage.sender.id);
_senderInfo.senderConversationId = incomingMessage.sender.id;
_company = company;
// INIT.1.0 Consider Redis before proceed A.1.0
// INIT.1.1 Check any active conversation (Past x mins) To break the conversation loop
// Check whether user temporarily mute Bot service
var mutedConvLog = _conversationService.GetActiveConversation($"{_senderInfo.senderConversationId}~{company.FbPageId}", ConvLogType.MuteLog);
if (mutedConvLog != null)
{
// Extend TTL (Time-To-Live)
mutedConvLog.ModifiedOn = DateTime.Now;
_conversationService.Update(mutedConvLog.Id, mutedConvLog);
// No need reply anything
return;
}
//TODO: Email all muted conversation to the company email.
// If no active conversation, send greeting
if (_conversationService.GetActiveConversation($"{_senderInfo.senderConversationId}~{company.FbPageId}") == null)
{
// A.1.0
// Send greeting first
// E.g.: Hi there, how can I help you? + Quick Reply Button(Raise a ticket / Check ticket status)
await ConstructAndSendMessage(ConstructType.Greeting);
}
else
{
// If no quick reply button associated
// Check db for previous conversation SELECT TOP 1 * FROM Conversation WHERE CompanyId = X AND FbSenderId = X AND ModifiedOn DESC
// If record found --> extract Conversation.Answered
// var lastQuestion = _conversationService.GetLastQuestion(_company.Id, _senderInfo.id);
var lastQuestion = _conversationService.LastConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
if (lastQuestion != null)
{
if (!lastQuestion.Answered)
{
// If retry option = true
// Delete retry option from cache and roll back to conversation before retry
// If answer not fullfilled, ask/ask again
// Extract Conversation.LastQuestionAsked
// extract message from payload. Validate input
await ValidateQnA(lastQuestion, incomingMessage.message.text);
}
else
{
// If answer fullfilled, prepare next question
// Check Payload
// Is there quick reply buttons associated
// If quick reply button associated: To-do
var anyQuickReply = CheckQuickReplyPayload(incomingMessage);
if (!string.IsNullOrEmpty(anyQuickReply))
{
// Conversation.LastQuestionAsked, Conversation.AnswerFreeText
switch (anyQuickReply)
{
case RAISE_TICKET:
await PrepareRaiseTicket();
break;
case TICKET_STATUS:
await PrepareCheckTicketStatus();
break;
case RETRY_YES:
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
await ConstructAndSendMessage(ConstructType.RequestBotAssistance);
break;
case RETRY_NO:
await ConstructAndSendMessage(ConstructType.Ending);
break;
case CASE_SUBMIT_YES:
await CreateJiraTicket();
break;
case CASE_SUBMIT_NO:
var reply = JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Alright, No worries 👍🏽" }
});
await ConstructAndSendMessage(ConstructType.Ending, additionalMessage : reply);
break;
case JUST_BROWSE:
await ConstructAndSendMessage(ConstructType.Ending);
break;
case CANCEL_NOTIF:
await UserUnsubscribeNotification();
break;
case REQ_BOT_ASSIST:
await ConstructAndSendMessage(ConstructType.RequestBotAssistance);
break;
case NO_BOT_ASSIST:
await ConstructAndSendMessage(ConstructType.RequestOperator);
break;
default:
// prompt: Apologize due to not recognize selected option. Send relevant / available option again
// await ConstructAndSendMessage(ConstructType.NotImplemented);
break;
}
}
else
{
await ConstructAndSendMessage(ConstructType.NotImplemented);
}
}
}
else
{
await ConstructAndSendMessage(ConstructType.Greeting);
}
}
}
catch (Exception ex)
{
await ConstructAndSendMessage(ConstructType.Error);
LoggingHelper.LogError(ex, _logger);
}
}
