public async Task <StockportGovUK.NetStandard.Models.Verint.Address> GetPropertyAsync(string id)
{
var propertySearch = new FWTObjectID
{
ObjectReference = new[] { id },
ObjectType = VerintConstants.PropertyObjectType
};
var result = await _verintConnection.retrievePropertyAsync(propertySearch);
var address = new StockportGovUK.NetStandard.Models.Verint.Address
{
UPRN = result.FWTProperty.UPRN?.Trim(),
AddressLine1 = result.FWTProperty.AddressLine1?.Trim(),
AddressLine2 = result.FWTProperty.AddressLine2?.Trim(),
City = result.FWTProperty.City?.Trim(),
Postcode = result.FWTProperty.Postcode?.Trim(),
Number = result.FWTProperty.AddressNumber?.Trim(),
USRN = result.FWTProperty.USRN?.Trim(),
Easting = result.FWTProperty.GPSItmGeoCode?.Trim(),
Northing = result.FWTProperty.GPSUtmGeoCode?.Trim()
};
return(address);
}
private FWTObjectID GetRaisedByObjects(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
FWTObjectID raisedBy = null;
if (crmCase.Customer != null && crmCase.RaisedByBehaviour == RaisedByBehaviourEnum.Individual)
{
raisedBy = new FWTObjectID
{
ObjectType = VerintConstants.IndividualObjectType,
ObjectReference = new string[] { crmCase.Customer.CustomerReference }
};
}
else if (crmCase.Organisation != null && crmCase.RaisedByBehaviour == RaisedByBehaviourEnum.Organisation)
{
raisedBy = new FWTObjectID
{
ObjectType = VerintConstants.OrganisationObjectType,
ObjectReference = new string[] { crmCase.Organisation.Reference }
};
}
_logger.LogDebug($"InteractionService: GetRaisedByObject - Raised By: {raisedBy.ObjectReference.First()}, {raisedBy.ObjectType}");
return(raisedBy);
}
public async Task <StockportGovUK.NetStandard.Models.Verint.Organisation> GetAsync(string id)
{
var objectID = new FWTObjectID
{
ObjectReference = new string [] { id },
ObjectType = VerintConstants.OrganisationObjectType
};
_logger.LogDebug($"OrganisationService.GetAsync: Retrieve - {id}");
var result = await _verintConnection.retrieveOrganisationAsync(objectID);
_logger.LogDebug($"OrganisationService.GetAsync: Map - {id}");
return(result.FWTOrganisation.Map());
}
private async Task <FWTObjectID> SearchAsync(FWTPartySearch searchCriteria, Customer customer)
{
searchCriteria.SearchType = "individual";
var matchingIndividuals = await _verintConnection.searchForPartyAsync(searchCriteria);
_logger.LogDebug($"IndividualService.SearchIndividuals:{customer.Surname}: {matchingIndividuals.FWTObjectBriefDetailsList?.Count()} name matchings found for Customer");
FWTObjectID individual = null;
if (matchingIndividuals.FWTObjectBriefDetailsList.Any() && matchingIndividuals != null)
{
individual = await GetBestMatchingAsync(matchingIndividuals.FWTObjectBriefDetailsList.Take(30).ToArray(), customer);
}
return(individual);
}
private async Task <FWTObjectID> GetBestMatchingAsync(FWTObjectBriefDetails[] individualResults, Customer customer)
{
FWTIndividual bestMatch = null;
FWTObjectID bestMatchingObjectID = null;
var bestMatchScore = 0;
var tasks = new List <Task <retrieveIndividualResponse> >();
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrieving results for {individualResults.Count()} results");
foreach (var individualResult in individualResults)
{
tasks.Add(Task.Run(async() =>
{
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrievingindividual");
return(await _verintConnection.retrieveIndividualAsync(individualResult.ObjectID));
}));
}
var results = await Task.WhenAll(tasks);
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrieved all search result objects");
results.ToList().ForEach(result =>
{
var individual = result.FWTIndividual;
var score = 0;
_individualWeightings.ToList().ForEach(_ => score += _.Calculate(individual, customer));
if (score > bestMatchScore)
{
bestMatchScore = score;
bestMatch = individual;
}
});
if (bestMatch != null && bestMatchScore >= 1)
{
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Match found, score: {bestMatchScore}");
await UpdateIndividual(bestMatch, customer);
bestMatchingObjectID = bestMatch.BriefDetails.ObjectID;
}
return(bestMatchingObjectID);
}
public async Task <IEnumerable <StockportGovUK.NetStandard.Models.Verint.Address> > GetPropertiesAsync(string propertySearch)
{
var fWTPropertySearch = new FWTPropertySearch
{
Postcode = propertySearch
};
var propertySearchResults = await _verintConnection.searchForPropertyAsync(fWTPropertySearch);
var addressResults = propertySearchResults.FWTObjectBriefDetailsList.Select(result => new AddressSearchResult
{
UniqueId = result.ObjectID.ObjectReference[0],
Name = result.ObjectDescription
});
var addressList = new List <StockportGovUK.NetStandard.Models.Verint.Address>();
foreach (var address in addressResults)
{
var fWTObjectID = new FWTObjectID
{
ObjectReference = new[] { address.UniqueId },
ObjectType = VerintConstants.PropertyObjectType
};
var result = await _verintConnection.retrievePropertyAsync(fWTObjectID);
addressList.Add(new StockportGovUK.NetStandard.Models.Verint.Address
{
UPRN = result.FWTProperty.UPRN?.Trim(),
Description = address.Name?.Trim(),
AddressLine1 = result.FWTProperty.AddressLine1?.Trim(),
AddressLine2 = result.FWTProperty.AddressLine2?.Trim(),
City = result.FWTProperty.City?.Trim(),
Postcode = result.FWTProperty.Postcode?.Trim(),
Number = result.FWTProperty.AddressNumber?.Trim(),
USRN = result.FWTProperty.USRN?.Trim(),
Easting = result.FWTProperty.GPSItmGeoCode?.Trim(),
Northing = result.FWTProperty.GPSUtmGeoCode?.Trim()
});
}
return(addressList);
}
private async Task <FWTObjectID> GetBestMatchingOrganisationAsync(FWTObjectBriefDetails[] searchResults, StockportGovUK.NetStandard.Models.Verint.Organisation organisation)
{
FWTOrganisation bestMatch = null;
FWTObjectID bestMatchingObjectID = null;
var bestMatchScore = 0;
var tasks = new List <Task <retrieveOrganisationResponse> >();
foreach (var result in searchResults)
{
tasks.Add(Task.Run(async() =>
{
_logger.LogDebug($"OrganisationService.GetBestMatchingOrganisationAsync - Get core Orgnisation Record : { result.ObjectID }");
return(await _verintConnection.retrieveOrganisationAsync(result.ObjectID));
}));
}
var results = await Task.WhenAll(tasks);
results.ToList().ForEach((result) =>
{
var orgnisationResult = result.FWTOrganisation;
var score = 0;
_organisationWeightings.ToList().ForEach(_ => score += _.Calculate(orgnisationResult, organisation));
_logger.LogDebug($"OrganisationService.GetBestMatchingOrganisationAsync - Organisation: { orgnisationResult.Name } Score: { score }");
if (score > bestMatchScore)
{
bestMatchScore = score;
bestMatch = orgnisationResult;
}
});
if (bestMatch != null && bestMatchScore >= 3)
{
_logger.LogDebug($"OrganisationService.GetBestMatchingOrganisation Match Found - Organisation: {bestMatch.Name} Score: {bestMatchScore}");
// await UpdateIndividual(bestMatch, customer);
bestMatchingObjectID = bestMatch.BriefDetails.ObjectID;
}
_logger.LogDebug($"OrganisationService.GetBestMatchingOrganisation Match Not Found");
return(bestMatchingObjectID);
}
public async Task <FWTObjectID> MatchAsync(StockportGovUK.NetStandard.Models.Verint.Organisation organisation)
{
_logger.LogDebug($"OrganisationService.MatchAsync - Organisation: {organisation.Name.Trim()}");
var search = new FWTPartySearch
{
SearchType = "organisation",
Name = organisation.Name.Trim()
};
if (!string.IsNullOrEmpty(organisation.Telephone))
{
search.PhoneNumber = organisation.Telephone;
}
if (!string.IsNullOrEmpty(organisation.Email))
{
search.EmailAddress = organisation.Email;
}
var searchResults = await _verintConnection.searchForPartyAsync(search);
_logger.LogDebug($"OrganisationService.MatchAsync - SearchResults: { searchResults.FWTObjectBriefDetailsList.Count() }");
FWTObjectID matchingOrganisation = null;
if (searchResults.FWTObjectBriefDetailsList.Any() && searchResults != null)
{
matchingOrganisation = await GetBestMatchingOrganisationAsync(searchResults.FWTObjectBriefDetailsList.Take(50).ToArray(), organisation);
if (matchingOrganisation != null)
{
_logger.LogDebug($"OrganisationService.MatchAsync - Organisation Found: { matchingOrganisation.ObjectReference.First() }");
return(matchingOrganisation);
}
}
_logger.LogDebug($"OrganisationService.MatchAsync - Organisation Not Found: { organisation.Name }");
return(null);
}
public async Task <StockportGovUK.NetStandard.Models.Verint.Address> GetPropertyByUprnAsync(string uprn)
{
var fwtPropertySearch = new FWTPropertySearch
{
UPRN = uprn
};
var propertySearchResults = await _verintConnection.searchForPropertyAsync(fwtPropertySearch);
if (propertySearchResults == null || !propertySearchResults.FWTObjectBriefDetailsList.Any())
{
return(null);
}
var fWTObjectID = new FWTObjectID
{
ObjectReference = new[] { propertySearchResults.FWTObjectBriefDetailsList.FirstOrDefault().ObjectID.ObjectReference[0] },
ObjectType = VerintConstants.PropertyObjectType
};
var result = await _verintConnection.retrievePropertyAsync(fWTObjectID);
var address = new StockportGovUK.NetStandard.Models.Verint.Address
{
UPRN = result.FWTProperty.UPRN?.Trim(),
Description = propertySearchResults.FWTObjectBriefDetailsList.FirstOrDefault().ObjectDescription?.Trim(),
AddressLine1 = result.FWTProperty.AddressLine1?.Trim(),
AddressLine2 = result.FWTProperty.AddressLine2?.Trim(),
City = result.FWTProperty.City?.Trim(),
Postcode = result.FWTProperty.Postcode?.Trim(),
Number = result.FWTProperty.AddressNumber?.Trim(),
USRN = result.FWTProperty.USRN?.Trim(),
Easting = result.FWTProperty.GPSItmGeoCode?.Trim(),
Northing = result.FWTProperty.GPSUtmGeoCode?.Trim()
};
return(address);
}
public FWTObjectBriefDetails Resolve(Case crmCase)
{
var associatedObject = new FWTObjectID();
var associatedObjectBriefDetails = new FWTObjectBriefDetails();
switch (crmCase.AssociatedWithBehaviour)
{
case AssociatedWithBehaviourEnum.Street:
if (crmCase.Street.Reference != null)
{
associatedObject.ObjectType = VerintConstants.StreetObjectType;
associatedObject.ObjectReference = new[] { crmCase.Street.Reference };
associatedObjectBriefDetails.ObjectID = associatedObject;
return(associatedObjectBriefDetails);
}
break;
case AssociatedWithBehaviourEnum.Property:
if (crmCase.Property.Reference != null)
{
associatedObject.ObjectType = VerintConstants.PropertyObjectType;
associatedObject.ObjectReference = new[] { crmCase.Property.Reference };
associatedObjectBriefDetails.ObjectID = associatedObject;
return(associatedObjectBriefDetails);
}
break;
case AssociatedWithBehaviourEnum.Organisation:
if (crmCase.Organisation != null && crmCase.Organisation.Reference != null)
{
associatedObjectBriefDetails.ObjectID = new FWTObjectID
{
ObjectType = VerintConstants.OrganisationObjectType,
ObjectReference = new[] { crmCase.Organisation.Reference }
};
return(associatedObjectBriefDetails);
}
break;
case AssociatedWithBehaviourEnum.Individual:
if (crmCase.Customer.CustomerReference != null)
{
associatedObject.ObjectType = VerintConstants.IndividualObjectType;
associatedObject.ObjectReference = new[] { crmCase.Customer.CustomerReference };
associatedObjectBriefDetails.Details = crmCase.Customer.FullName;
associatedObjectBriefDetails.ObjectID = associatedObject;
return(associatedObjectBriefDetails);
}
break;
default:
return(null);
}
return(null);
}
