public static void SetIncidentStatus(Int32 incidentId, Int32 statusId)
{
DalIncidentHelper.SetIncidentStatus(incidentId, statusId);
//if ((statusId == 3) || (statusId == 4)) //3:Canceled; 4:Closed;
// DalIncidentState.DeleteIncidentState(incidentId);
}
public static void TransferIncident(Int32 userId, Int32 incidentId, Int32 statusId, Int32 fromAgentId, Int32 toAgentId)
{
DalIncidentHelper.TransferIncident(userId, incidentId, statusId, fromAgentId, toAgentId);
}
public static void SetIncidentConnectCount(Int32 incidentId)
{
DalIncidentHelper.SetIncidentConnectCount(incidentId);
}
public static void SetIncidentReservation(Int32 incidentId, Int32 reservedAgentId)
{
DalIncidentHelper.SetIncidentReservation(incidentId, reservedAgentId);
}
public static void SetIncidentSubject(Int32 incidentId, Int32 statusId, string subject)
{
DalIncidentHelper.SetIncidentSubject(incidentId, statusId, subject);
}
public static Int32 GetIncidentStatus(Int32 incidentId)
{
return(DalIncidentHelper.GetIncidentStatus(incidentId));
}
