public JioRetrieveServiceResponse RetrieveServiceRequest(string srReferenceNo)
{
var clientRequest = new CustomerProblemManagement.retrieveCustomerProblemRequest();
clientRequest.customerProblem = new CustomerProblemManagement.CustomerProblem()
{
referenceNumber = srReferenceNo
};
var client = new CustomerProblemManagement.CustomerProblemManagementV2dot5Client();
var retrieveProblem = client.retrieveCustomerProblem(clientRequest);
JioRetrieveServiceResponse response = default(JioRetrieveServiceResponse);
if (retrieveProblem != null && retrieveProblem.customerProblem != null)
{
response = new JioRetrieveServiceResponse()
{
PartyId = retrieveProblem.customerProblem.Customer != null ? retrieveProblem.customerProblem.Customer.partyId : string.Empty,
Status = retrieveProblem.customerProblem.statusDescription,
ResolutionDate = retrieveProblem.customerProblem.TroubleTicket != null ? retrieveProblem.customerProblem.TroubleTicket.serviceRestoredDate : (DateTime?)null
};
}
return(response);
}
public JioServiceRequest GenerateServiceRequest(String JioNumber,
JioCustomer Customer,
JioProduct Product,
JioCategory Category,
JioSubCategory SubCategory,
JioSubSubCategory SubSubCategory,
String Description,
String Reason)
{
try
{
if (Constants.Constants.DEBUG)
{
string text = File.ReadAllText("sr.json");
return(RestSharp.SimpleJson.DeserializeObject <JioServiceRequest>(text));
}
else
{
var serviceRequest = new CustomerProblemManagement.CreateCustomerProblemRequest();
serviceRequest.customer = new CustomerProblemManagement.Individual()
{
partyId = Customer.PartyID
};
serviceRequest.identifier = new CustomerProblemManagement.Identifier()
{
value = Product.ProductType
};
serviceRequest.salesChannel = new CustomerProblemManagement.SalesChannel()
{
id = Constants.Constants.SALESCHANNEL
};
serviceRequest.product = new CustomerProblemManagement.Product()
{
id = Product.ProductCode, name = Product.ProductName
};
serviceRequest.customerProblem = new CustomerProblemManagement.CustomerProblem()
{
description = Description,
category = Category.CategoryCode,
reason = Reason,
subCategory = SubCategory.SubCategoryCode,
subSubCategory = SubSubCategory.SubSubCategoryCode,
};
var client = new CustomerProblemManagement.CustomerProblemManagementV2dot5Client();
var result = client.createCustomerProblem(serviceRequest);
var sr = new JioServiceRequest();
sr.SRID = result.customerProblem.referenceNumber;
sr.CategoryID = Category.CategoryCode;
sr.CategoryName = Category.Name;
sr.ChannelID = Constants.Constants.SALESCHANNEL;
sr.JioNumber = JioNumber;
sr.PartyID = Customer.PartyID;
sr.Remarks = Reason + "\n" + Description;
sr.Status = result.customerProblem.activityStatus;
sr.SubCategoryID = SubCategory.SubCategoryCode;
sr.SubCategoryName = SubCategory.Name;
sr.SubSubCategoryID = SubSubCategory.SubSubCategoryCode;
sr.SubSubCategoryName = SubSubCategory.Name;
return(sr);
}
}
catch (Exception ex)
{
throw ex;
}
}
