/// <summary>
///
/// </summary>
/// <param name="activity"></param>
/// <returns></returns>
public static async Task <int> LogCustomerAgentChatAsync(Activity activity)
{
try
{
// *************************
// Instantiate the BotData dbContext
using (var DB = new UserAgentDBEntities())
{
// Create a new CustomerAgentLog object
CustomerAgentLog caLog = new CustomerAgentLog();
// Set the properties on the CustomerAgentLog object
caLog.Channel = activity.ChannelId;
caLog.UserID = activity.From.Id;
caLog.created = DateTime.UtcNow;
caLog.Message = activity.Text.Truncate(500);
// Add the CustomerAgentLog object to CustomerAgentLog
DB.CustomerAgentLog.Add(caLog);
// Save the changes to the database
return(await DB.SaveChangesAsync());
}
}
catch (Exception ex)
{
await LogErrorAsync(ex);
throw;
}
}
/// <summary>
///
/// </summary>
/// <param name="messageRouterResult"></param>
/// <returns></returns>
public static async Task <int> CustomerAgentChatHistoryLogAsync(MessageRouterResult messageRouterResult)
{
try
{
// *************************
// Instantiate the BotData dbContext
using (var DB = new UserAgentDBEntities())
{
// Create a new CustomerAgentLog object
CustomerAgentLog caLog = new CustomerAgentLog();
// Set the properties on the CustomerAgentLog object
caLog.Channel = messageRouterResult.Activity.ChannelId;
caLog.ChannelId = messageRouterResult.ConversationClientParty.ChannelAccount.Id;
caLog.ChannelName = messageRouterResult.ConversationClientParty.ChannelAccount.Name;
caLog.ConversationId = messageRouterResult.ConversationOwnerParty.ConversationAccount?.Id;
caLog.ConversationName = messageRouterResult.ConversationOwnerParty.ConversationAccount?.Name;
caLog.AttendedAgent = messageRouterResult.Activity.From.Name;//messageRouterResult.ConversationOwnerParty.ConversationAccount.Name;
caLog.AttendedBy = messageRouterResult.ConversationOwnerParty.ConversationAccount.Name == null ? 1 : 1;
caLog.ServiceURL = messageRouterResult.ConversationClientParty.ServiceUrl;
caLog.DeviceType = messageRouterResult.Activity.ChannelId;
caLog.UserID = System.Web.HttpContext.Current.Session["UserID"] == null ? messageRouterResult.Activity.From.Id : System.Web.HttpContext.Current.Session["UserID"].ToString();
caLog.JsonString = messageRouterResult.ConversationClientParty.ToJsonString();
caLog.created = DateTime.UtcNow;
caLog.Message = messageRouterResult.Activity.Text;
// Add the CustomerAgentLog object to CustomerAgentLog
DB.CustomerAgentLog.Add(caLog);
// Save the changes to the database
return(await DB.SaveChangesAsync());
}
}
catch (System.Data.Entity.Validation.DbEntityValidationException e)
{
foreach (var eve in e.EntityValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("Entity of type \"{0}\" in state \"{1}\" has the following validation errors:",
eve.Entry.Entity.GetType().Name, eve.Entry.State));
foreach (var ve in eve.ValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("- Property: \"{0}\", Error: \"{1}\"",
ve.PropertyName, ve.ErrorMessage));
}
}
throw;
}
catch (Exception ex)
{
await LogErrorAsync(ex);
throw;
}
}
/// <summary>
///
/// </summary>
/// <param name="conversationParty"></param>
/// <param name="IsUserAccepted"></param>
/// <param name="UserName"></param>
/// <param name="userID"></param>
/// <param name="message"></param>
/// <returns></returns>
public static async Task <int> CustomerAgentConnectedAsync(Party conversationParty, bool IsUserAccepted, string UserName, string userID, string message)
{
try
{
// *************************
// Instantiate the BotData dbContext
using (var DB = new UserAgentDBEntities())
{
// Create a new CustomerAgentLog object
CustomerAgentLog caLog = new CustomerAgentLog();
// Set the properties on the CustomerAgentLog object
caLog.Channel = conversationParty.ChannelId;
caLog.ChannelId = conversationParty.ChannelAccount.Id;
caLog.ChannelName = conversationParty.ChannelAccount.Name;
caLog.ConversationId = conversationParty.ConversationAccount?.Id;
caLog.ConversationName = conversationParty.ConversationAccount?.Name;
caLog.AttendedAgent = UserName;
caLog.AttendedBy = conversationParty.ConversationAccount.Name == null ? 1 : 1;
caLog.ServiceURL = conversationParty.ServiceUrl;
caLog.DeviceType = conversationParty.ChannelId;
caLog.UserID = "Bot";
caLog.JsonString = conversationParty.ToJsonString();
caLog.created = DateTime.UtcNow;
caLog.Message = message;
// Add the CustomerAgentLog object to CustomerAgentLog
DB.CustomerAgentLog.Add(caLog);
// Save the changes to the database
return(await DB.SaveChangesAsync());
}
}
catch (System.Data.Entity.Validation.DbEntityValidationException e)
{
foreach (var eve in e.EntityValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("Entity of type \"{0}\" in state \"{1}\" has the following validation errors:",
eve.Entry.Entity.GetType().Name, eve.Entry.State));
foreach (var ve in eve.ValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("- Property: \"{0}\", Error: \"{1}\"",
ve.PropertyName, ve.ErrorMessage));
}
}
throw;
}
catch (Exception ex)
{
await LogErrorAsync(ex);
throw;
}
}
