/// <summary>
/// Handle Hang up call event.
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool HangUpCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
int iCallID = TranslateCallID(commandData.CtiCallId);
if (iCallID != -1)
{
if (CanHangUp(iCallID))
{
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Hangup"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
call.Hangup();
return(true);
}
}
}
}
}
return(false);
}
/// <summary>
/// Handle Pick up Call...
/// this is also used for UnHold.
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool PickupCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
int iCallId = TranslateCallID(commandData.CtiCallId);
if (iCallId != -1)
{
// is the call on hold?
if (cti.GetCall(iCallId).State == CallClassProvider.CallState.Hold)
{
// Pick a call to retrieve
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Unhold"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
// place any call on hold that can be held
if (cti.GetActiveCall() != null)
{
cti.GetActiveCall().Hold();
}
call.Unhold();
return(true);
}
}
}
}
}
return(false);
}
/// <summary>
/// Answer a Call
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool AnswerCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
// Pick a call to answer
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Answer"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
// place any call on hold that can be held
if (cti.GetActiveCall() != null)
{
cti.GetActiveCall().Hold();
}
call.Answer();
return(true);
}
}
}
return(false);
}
/// <summary>
/// Handle Hold event...
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool HoldCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
// Pick a call to place on hold
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Hold"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
call.Hold();
return(true);
}
}
}
return(false);
}
public override bool TransferCall(CtiCommandRequest commandData)
{
Guid transferToAgentID = Guid.Empty;
try
{
if (myLine != null)
{
// Find call that can be transferred
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Transfer"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
var agentStateService = AifServiceContainer.Instance.GetService <IAgentStateService>();
if (call != null)
{
using (GetAgentId numberDlg = new GetAgentId())
{
if (numberDlg.ShowDialog() == DialogResult.OK)
{
try
{
// See if this is being transferred to an agent
if (agentStateService != null)
{
transferToAgentID = agentStateService.GetAgentId(numberDlg.AgentNumber);
if (transferToAgentID != Guid.Empty && sessionMgr.ActiveSession != null)
{
string state = sessionMgr.ActiveSession.Save(true);
if (!String.IsNullOrEmpty(state))
{
agentStateService.SetSessionTransferInformation(transferToAgentID, call.CallerNumber, state);
}
}
// Make sure the transfer works
if (call.Transfer(numberDlg.AgentNumber) < 0)
{
// if anything failed, clear the session transfer info
if (transferToAgentID != Guid.Empty)
{
agentStateService.SetSessionTransferInformation(transferToAgentID, "", "");
}
}
// Transfer is probably working
else
{
// Ask in case the agent is expected to do wrap up or
// in case the call did not really transfer.
// Don't do this if there is only a global session.
if (sessionMgr.ActiveSession != null &&
!sessionMgr.ActiveSession.Global &&
TopMostMessageBox.Show(ResourceStrings.DESKTOP_CLOSE_AFTER_TRANSFER, Application.ProductName, MessageBoxButtons.YesNo) == DialogResult.Yes)
{
sessionMgr.CloseSession(sessionMgr.ActiveSession, false);
}
}
}
}
catch (Exception exp)
{
Logging.Error(Application.ProductName, ResourceStrings.DESKTOP_ERR_TRANSFERRING_CALL, exp);
// if anything failed, clear the session transfer info
if (transferToAgentID != Guid.Empty)
{
if (agentStateService != null)
{
agentStateService.SetSessionTransferInformation(transferToAgentID, "", "");
}
}
return(false);
} // try...catch
}
else
{
return(false);
}
}
}
}
}
else
{
return(false);
}
}
catch (Exception exp)
{
Logging.Error(Application.ProductName, ResourceStrings.DESKTOP_ERR_TRANSFERRING_CALL, exp);
return(false);
}
return(true);
}
public override bool MakeOutboundCall(CtiCommandRequest commandData)
{
return(false);
}
public override bool ConferenceCall(CtiCommandRequest commandData)
{
return(false);
}
public override string ExecuteGenericCommand(string commandName, CtiCommandRequest commandData)
{
return(string.Empty);
}
public override bool SetCallVariable(CtiCommandRequest commandData)
{
return(false);
}
public override bool PushUrl(CtiCommandRequest commandData)
{
// Not used by the TAPI Example ADapter
return(true);
}
public override bool SendChatMessage(CtiCommandRequest commandData)
{
return(false);
}
public override bool RejectCall(CtiCommandRequest commandData)
{
return(false);
}
/// <summary>
/// Called by UII’s Cti Subsystem, Request the adapter to wrap the call up
/// </summary>
/// <param name="commandData">CallID and additional Command Data</param>
/// <returns></returns>
public override bool WrapCall(CtiCommandRequest commandData)
{
throw new NotImplementedException();
}
/// <summary>
/// Called by UII’s Cti Subsystem, Request the adapter to set one or more call variables on an call
/// </summary>
/// <param name="commandData">CallID and additional Command Data</param>
/// <returns></returns>
public override bool SetCallVariable(CtiCommandRequest commandData)
{
throw new NotImplementedException();
}
/// <summary>
/// Called by UII’s Cti Subsystem, Request the adapter to send a chat message to the caller
/// </summary>
/// <param name="commandData">CallID and additional Command Data</param>
/// <returns></returns>
public override bool SendChatMessage(CtiCommandRequest commandData)
{
throw new NotImplementedException();
}
/// <summary>
/// Called by UII’s Cti Subsystem, User defined request to the CTI adapter,
/// This is primarily an extensibility point to allow for “new” functions to be implemented beyond the supplied types
/// </summary>
/// <param name="commandName">User defined Command name</param>
/// <param name="commandData">CallID and additional Command Data</param>
/// <returns></returns>
public override string ExecuteGenericCommand(string commandName, CtiCommandRequest commandData)
{
throw new NotImplementedException();
}
