/// <summary>
/// Submits a ticket to the system
/// </summary>
/// <param name="category">The category of the ticket</param>
/// <param name="description">The description inside the ticket</param>
/// <returns>Whether the ticket was saved or not</returns>
public async Task <bool> SubmitTicketAsync(Constants.TicketCategories category, string description)
{
TicketRecord ticketRecord = new TicketRecord(TimeUtilityService.CurrentUnixTime(),
category.ToString(),
Constants.TicketStatuses.Unresolved.ToString(),
Constants.TicketFlagColors.None.ToString(),
description);
await ticketDAO.CreateAsync(ticketRecord);
return(true);
}
/// <summary>
/// Updates a ticket's category
/// </summary>
/// <param name="ticketID">The id of the ticket</param>
/// <param name="newCategory">The new ticket category to use</param>
/// <returns>Whether the ticket category succesfully changed or not</returns>
public async Task <bool> UpdateTicketCategoryAsync(long ticketID, Constants.TicketCategories newCategory)
{
// Make sure the ticket exists first
bool ticketExists = await ticketDAO.CheckTicketExistenceAsync(ticketID);
if (!ticketExists)
{
throw new ArgumentException(Constants.TicketUpdateNotExists);
}
// Update the ticket
TicketRecord ticketRecord = new TicketRecord(ticketID, newCategory.ToString(), null, null, null);
await ticketDAO.UpdateAsync(ticketRecord);
return(true);
}
/// <summary>
/// Submits a ticket
/// </summary>
/// <param name="category">The category of the ticket</param>
/// <param name="description">The description contained in the ticket</param>
/// <returns>Success status</returns>
public async Task <Result <bool> > SubmitTicket(Constants.TicketCategories category, string description)
{
Result <bool> result;
try
{
await ticketService.SubmitTicketAsync(category, description);
result = new Result <bool>(Constants.TicketManagerSuccessSubmitTicket);
}
catch
{
// Save error
result = new Result <bool>(Constants.TicketManagerFailedSubmitTicket)
{
ExceptionOccurred = true
};
}
return(result);
}
/// <summary>
/// Updates a ticket's category
/// </summary>
/// <param name="ticketID">The id of the ticket to update</param>
/// <param name="newCategory">The new category to replace</param>
/// <param name="jwtToken">Authorization token</param>
/// <returns>Success status</returns>
public async Task <Result <bool> > UpdateTicketCategoryAsync(long ticketID, Constants.TicketCategories newCategory, string jwtToken)
{
Result <bool> result;
try
{
AuthorizeUser(Constants.Operations.UpdateTicket, ref jwtToken);
await ticketService.UpdateTicketCategoryAsync(ticketID, newCategory);
result = new Result <bool>(Constants.TicketManagerSuccessUpdateCategory);
}
catch
{
// Save error
result = new Result <bool>(Constants.TicketManagerFailedFetchingTickets)
{
ExceptionOccurred = true
};
}
return(result);
}
