private bool IsValidQueue(string queueName)
{
try
{
CfgScriptQuery qScripts = new CfgScriptQuery();
qScripts.ScriptType = Genesyslab.Platform.Configuration.Protocols.Types.CfgScriptType.CFGInteractionQueue;
qScripts.Name = queueName;
qScripts.TenantDbid = ConfigContainer.Instance().TenantDbId;
CfgScript interactionqueue = ((Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService)ConfigContainer.Instance().ConfServiceObject).RetrieveObject <CfgScript>(qScripts);
if (interactionqueue != null)
{
return(true);
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as :" + generalException.ToString());
}
return(false);
}
/// <summary>
/// 获取所有员工（坐席）、坐席信息、坐席能力
/// 此方法效率太慢
/// </summary>
/// <returns></returns>
public static List <Person> GetPersons()
{
var result = new List <Person>();
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.State = CfgObjectState.CFGEnabled;
qPerson1.IsAgent = 2;
var persons = qPerson1.Execute();
foreach (var person1 in persons)
{
var info = new Person();
info.DBID = person1.DBID;
info.EmployeeID = person1.EmployeeID;
info.FirstName = person1.FirstName;
info.UserName = person1.UserName;
if (person1.AgentInfo != null)
{
info.AgentInfo.IsInitAgentInfo = true;
//坐席信息
foreach (var item in person1.AgentInfo.AgentLogins)
{
if (item.AgentLogin != null && item.AgentLogin.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.AgentLogins.Add(new AgentLogin()
{
DBID = item.AgentLogin.DBID,
LoginCode = item.AgentLogin.LoginCode,
});
}
}
//队列
foreach (var item in person1.AgentInfo.SkillLevels)
{
if (item.Skill != null && item.Skill.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.SkillLevels.Add(new SkillLevel()
{
DBID = item.Skill.DBID, Level = item.Level
});
}
}
}
//服务能力
if (person1.AgentInfo != null)
{
info.VOICE = 1;
if (person1.AgentInfo.CapacityRule != null)
{
CfgScript script = person1.AgentInfo.CapacityRule;
if (script != null)
{
KeyValueCollection kv = script.UserProperties;
if (kv != null && kv.Get("_CRWizardMediaCapacityList_") != null)
{
KeyValueCollection kv1 = (KeyValueCollection)kv.Get("_CRWizardMediaCapacityList_");
foreach (var key in kv1.AllKeys)
{
if (key == "chat")
{
info.CHAT = kv1.GetAsInt(key);
}
else if (key == "voice")
{
info.VOICE = kv1.GetAsInt(key);
}
}
}
}
}
}
result.Add(info);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
return(result);
}
/// <summary>
/// 获取员工（坐席、管理员）、坐席信息、坐席能力
/// </summary>
/// <param name="employeeId">员工编号</param>
public static Person GetPerson(string employeeId)
{
var result = new List <Person>();
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.State = CfgObjectState.CFGEnabled;
qPerson1.IsAgent = 2;//只有坐席能登录
qPerson1.EmployeeId = employeeId;
var persons = qPerson1.Execute();
foreach (var person1 in persons)
{
var info = new Person();
info.DBID = person1.DBID;
info.EmployeeID = person1.EmployeeID;
info.FirstName = person1.FirstName;
info.UserName = person1.UserName;
if (person1.AgentInfo != null)
{
info.AgentInfo.IsInitAgentInfo = true;
//坐席信息
foreach (var item in person1.AgentInfo.AgentLogins)
{
if (item.AgentLogin != null && item.AgentLogin.State == CfgObjectState.CFGEnabled)
{
info.LoginCode = item.AgentLogin.LoginCode;
info.AgentInfo.AgentLogins.Add(new AgentLogin()
{
DBID = item.AgentLogin.DBID,
LoginCode = item.AgentLogin.LoginCode,
});
}
}
//队列
foreach (var item in person1.AgentInfo.SkillLevels)
{
if (item.Skill != null && item.Skill.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.SkillLevels.Add(new SkillLevel()
{
DBID = item.Skill.DBID, Level = item.Level
});
}
}
}
//服务能力
if (person1.AgentInfo != null)
{
info.VOICE = 1;
if (person1.AgentInfo.CapacityRule != null)
{
CfgScript script = person1.AgentInfo.CapacityRule;
if (script != null)
{
KeyValueCollection kv = script.UserProperties;
if (kv != null && kv.Get("_CRWizardMediaCapacityList_") != null)
{
KeyValueCollection kv1 = (KeyValueCollection)kv.Get("_CRWizardMediaCapacityList_");
foreach (var key in kv1.AllKeys)
{
if (key == "chat")
{
info.CHAT = kv1.GetAsInt(key);
}
//else if (key == "voice")
//{
// info.VOICE = kv1.GetAsInt(key);
//}
}
}
}
}
}
if (string.IsNullOrEmpty(info.LoginCode))
{
info.LoginCode = "";
}
result.Add(info);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
if (result.Count > 0)
{
var person = result.First();
var ip = HttpContext.Current.Request.UserHostAddress;
using (var db = new Tele.DataLibrary.SPhoneEntities())
{
var ipdn = db.SPhone_IPDN.Where(x => x.PlaceIP == ip).FirstOrDefault();
if (ipdn != null)
{
person.DN = ipdn.DNNo;
person.Place = ipdn.Place;
}
}
return(person);
}
return(null);
}
