protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Executing custom script at " + customScriptLocation, false);
IMLScript imlScript = new IMLScript();
ScriptPage introPage = new ScriptPage();
introPage.ID = Guid.NewGuid().ToString();
/*if (LicenseService.IsTrialLicense())
{
if (Properties.Settings.Default.WelcomeGreetingDelay > 0)
{
Delay welcomeDelay = new Delay();
welcomeDelay.DelayTime = Properties.Settings.Default.WelcomeGreetingDelay.ToString();
introPage.Actions.Add(welcomeDelay);
}
introPage.Actions.Add(ScriptCompilers.ScriptUtils.CreateExternalAction(ScriptCompilers.BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting.ToString(), ""));
}*/
ScriptCompilers.ScriptUtils.ProcessPersonalizedGreeting(dataProvider, ref introPage, Properties.Settings.Default.CustomerID, tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerUsername, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.DialedUsername);
GotoPage gotoPage = new GotoPage();
gotoPage.Location = customScriptLocation;
introPage.Actions.Add(gotoPage);
imlScript.Pages.Add(introPage);
tsInterface.IMLInterpreter.StartScript(imlScript, System.IO.Path.GetDirectoryName(customScriptLocation));
}
public override CallButler.Manager.Plugin.ProviderData EditProvider(CallButler.Manager.Plugin.ProviderData providerData)
{
ProviderEditorForm editorForm = new ProviderEditorForm();
editorForm.ProviderData = providerData;
if (editorForm.ShowDialog() == System.Windows.Forms.DialogResult.OK)
return editorForm.ProviderData;
else
return null;
}
public AutoDialerProcessor(Telecom.TelecomProviderBase telecomProvider, TelecomScriptInterface tsInterface, string jobID, string callID, string scriptToRun, string answeringMachineScriptToRun, string answeringMachineDetectionSettings, int timeout, System.Collections.Specialized.NameValueCollection scriptVariables, CallButler.Service.Plugin.CallButlerDialerPlugin dialerPlugin)
{
this.callID = callID;
this.jobID = jobID;
this.scriptLocation = scriptToRun;
this.answeringMachineScriptLocation = answeringMachineScriptToRun;
this.answeringMachineDetectionSettings = answeringMachineDetectionSettings;
this.scriptVariables = scriptVariables;
this.dialerPlugin = dialerPlugin;
this.tsInterface = tsInterface;
this.telecomProvider = telecomProvider;
timeoutTimer = new System.Threading.Timer(new System.Threading.TimerCallback(TimeoutTimerProc), this, timeout * 1000, System.Threading.Timeout.Infinite);
}
private void voicemailControl_GetVoicemailSound(object sender, CallButler.Manager.Controls.VoicemailEventArgs e)
{
string voicemailFile = GetVoicemailFilePath(e.Voicemail);
if (!File.Exists(voicemailFile))
{
// Download our voicemail file if we don't have it locally
byte[] soundBytes = ManagementInterfaceClient.ManagementInterface.GetVoicemailSound(ManagementInterfaceClient.AuthInfo, e.Voicemail.ExtensionID, e.Voicemail.VoicemailID);
if (soundBytes != null)
{
WOSI.Utilities.FileUtils.SaveBytesToFile(voicemailFile, soundBytes);
}
}
e.SoundFilename = voicemailFile;
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
IMLScript imlScript;
string moduleData = addonModule.OnStartScript(new CallButler.Service.Plugin.CallButlerScriptContext(tsInterface.IMLInterpreter));
if (addonModule.ModuleReturnsScriptPath)
{
imlScript = IMLScript.OpenScript(moduleData);
}
else
{
imlScript = IMLScript.LoadFromXML(moduleData);
}
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
private void dgPersonalizedGreetings_EditDataRow(object sender, CallButler.Manager.Controls.DataRowEventArgs e)
{
EditPersonalizedGreeting((WOSI.CallButler.Data.CallButlerDataset.PersonalizedGreetingsRow)e.DataRow);
}
public virtual void OnCallTemporarilyMoved(CallButler.Telecom.TelecomProviderBase telcomProvider, CallEventArgs e)
{
}
public virtual void OnAnswerDetectMachineGreetingFinished(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
protected virtual void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
public void StartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
OnStartProcessing(tsInterface, telecomProvider, dataProvider);
}
void telecomProvider_IncomingTransfer(object sender, CallButler.Telecom.TransferEventArgs e)
{
if (e.LineNumber == lineNumber)
{
if (scriptProcessor != null)
scriptProcessor.OnIncomingTransfer(telecomProvider, e);
}
}
public TelecomScriptInterface(CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService pbxRegistrar/*, ExtensionStateService extStateService*/, int lineNumber)
{
this.telecomProvider = telecomProvider;
this.dataProvider = dataProvider;
this.lineNumber = lineNumber;
this.pluginManager = pluginManager;
this.pbxRegistrar = pbxRegistrar;
//this.extStateService = extStateService;
// Attach to our telecom provider events
telecomProvider.CallEnded += new EventHandler<LineEventArgs>(telecomProvider_CallEnded);
telecomProvider.DTMFToneRecognized += new EventHandler<CallInputEventArgs>(telecomProvider_DTMFToneRecognized);
telecomProvider.FinishedSpeaking += new EventHandler<LineEventArgs>(telecomProvider_FinishedSpeaking);
telecomProvider.SoundFinishedPlaying += new EventHandler<LineEventArgs>(telecomProvider_SoundFinishedPlaying);
telecomProvider.TransferFailed += new EventHandler<LineEventArgs>(telecomProvider_TransferFailed);
telecomProvider.TransferSucceeded += new EventHandler<LineEventArgs>(telecomProvider_TransferSucceeded);
telecomProvider.CallConnected += new EventHandler<CallEventArgs>(telecomProvider_CallConnected);
telecomProvider.CallFailed += new EventHandler<CallFailureEventArgs>(telecomProvider_CallFailed);
telecomProvider.FaxToneDetected += new EventHandler<LineEventArgs>(telecomProvider_FaxToneDetected);
telecomProvider.RemoteOnHold += new EventHandler<LineEventArgs>(telecomProvider_RemoteOnHold);
telecomProvider.RemoteOffHold += new EventHandler<LineEventArgs>(telecomProvider_RemoteOffHold);
telecomProvider.SpeechRecognized += new EventHandler<CallInputEventArgs>(telecomProvider_SpeechRecognized);
telecomProvider.IncomingTransfer += new EventHandler<CallButler.Telecom.TransferEventArgs>(telecomProvider_IncomingTransfer);
telecomProvider.CallTemporarilyMoved += new EventHandler<CallEventArgs>(telecomProvider_CallTemporarilyMoved);
telecomProvider.AnswerDetectHuman += new EventHandler<LineEventArgs>(telecomProvider_AnswerDetectHuman);
telecomProvider.AnswerDetectMachine += new EventHandler<LineEventArgs>(telecomProvider_AnswerDetectMachine);
telecomProvider.AnswerDetectMachineGreetingFinished += new EventHandler<LineEventArgs>(telecomProvider_AnswerDetectMachineGreetingFinished);
imlInterp = new WOSI.IVR.IML.IMLInterpreter(WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.ImlPluginsFolder));
// Attach to our interpreter events
imlInterp.AsyncExternalAction += new EventHandler<AsyncExternalActionEventArgs>(imlInterp_AsyncExternalAction);
imlInterp.DeleteLastRecording += new EventHandler(imlInterp_DeleteLastRecording);
imlInterp.CopyLastRecording += new EventHandler<SoundFileEventArgs>(imlInterp_CopyLastRecording);
imlInterp.HangUp += new EventHandler(imlInterp_HangUp);
imlInterp.PlaySound += new EventHandler<PlaySoundEventArgs>(imlInterp_PlaySound);
imlInterp.ScriptError += new EventHandler<ScriptErrorEventArgs>(imlInterp_ScriptError);
imlInterp.ScriptFinished += new EventHandler(imlInterp_ScriptFinished);
imlInterp.SpeakText += new EventHandler<SpeakTextEventArgs>(imlInterp_SpeakText);
imlInterp.StartRecording += new EventHandler<SoundFileEventArgs>(imlInterp_StartRecording);
imlInterp.StopRecording += new EventHandler<StopRecordingEventArgs>(imlInterp_StopRecording);
imlInterp.SyncExternalAction += new EventHandler<SyncExternalActionEventArgs>(imlInterp_SyncExternalAction);
imlInterp.TransferCall += new EventHandler<WOSI.IVR.IML.TransferEventArgs>(imlInterp_TransferCall);
imlInterp.Call += new EventHandler<TelephoneNumberEventArgs>(imlInterp_Call);
imlInterp.StopAllSounds += new EventHandler(imlInterp_StopAllSounds);
imlInterp.ScriptStarted += new EventHandler(imlInterp_ScriptStarted);
imlInterp.NewSpeechPhrases += new EventHandler<SpeechPhraseEventArgs>(imlInterp_NewSpeechPhrases);
imlInterp.TraceMessage += new EventHandler<TraceEventArgs>(imlInterp_TraceMessage);
imlInterp.JoinConference += new EventHandler<ConferenceEventArgs>(imlInterp_JoinConference);
imlInterp.LeaveConference += new EventHandler(imlInterp_LeaveConference);
// Create our default internal provider
WOSI.CallButler.Data.CallButlerDataset.ProvidersDataTable defaultInternalProviderTable = new WOSI.CallButler.Data.CallButlerDataset.ProvidersDataTable();
defaultInternalProvider = defaultInternalProviderTable.NewProvidersRow();
defaultInternalProvider.CustomerID = Properties.Settings.Default.CustomerID;
defaultInternalProvider.AutoDetectAudio = true;
defaultInternalProvider.EnableRegistration = false;
defaultInternalProvider.SupressOutboundUsername = false;
if (Properties.Settings.Default.InternalSIPDomain != null && Properties.Settings.Default.InternalSIPDomain.Length > 0)
defaultInternalProvider.Domain = Properties.Settings.Default.InternalSIPDomain;
else
{
// Get the IP of this machine
try
{
System.Net.IPHostEntry ipEntry = System.Net.Dns.GetHostEntry(System.Net.Dns.GetHostName());
defaultInternalProvider.Domain = telecomProvider.LocalIPAddress;
}
catch
{
defaultInternalProvider.Domain = Environment.MachineName;
}
}
defaultInternalProvider.IsDefault = false;
}
public override void OnDTMFDigit(CallButler.Telecom.TelecomProviderBase telecomProvider, CallButler.Telecom.CallInputEventArgs e)
{
// If we're making an outbound call, make sure we relay any DTMF on to our remote caller if it is out of band DTMF
if (!e.InAudio)
{
telecomProvider.SendDTMF(outboundTsInterface.LineNumber, e.InputString, Properties.Settings.Default.SendDTMFInAudio);
}
}
private void ProcessEndCall(CallButler.Telecom.TelecomProviderBase telecomProvider)
{
if (outboundTsInterface != null && conferenceID == 0)
{
telecomProvider.EndCall(outboundTsInterface.LineNumber);
}
else
{
telecomProvider.EndConference(conferenceID, true);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Outbound Call.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, outboundExtensionNumber);
// If the outbound ts interface is null, then this means we don't have any available lines to make outbound calls.
// Also check to see if this extension is allowed to make outbound calls
if (outboundTsInterface == null || (outboundExtensionNumber >=0 && extension != null && !extension.EnableOutboundCalls))
{
tsInterface.IMLInterpreter.SignalCallFailure();
outboundTsInterface.Locked = false;
}
else
{
// Link to our outbound script processor and start it
outboundTsInterface.ScriptProcessor.LinkScriptProcessor(this);
outboundTsInterface.ScriptProcessor.StartProcessing(outboundTsInterface, telecomProvider, dataProvider);
}
}
}
public virtual void OnIncomingTransfer(CallButler.Telecom.TelecomProviderBase telcomProvider, CallButler.Telecom.TransferEventArgs e)
{
}
public void ProcessExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService pbxRegistrar)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(BaseExternalCommands), command))
{
BaseExternalCommands externalCommand = WOSI.Utilities.EnumUtils<BaseExternalCommands>.Parse(command);
string languageID = "en";
switch (externalCommand)
{
case BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule:
CallButler.Service.Plugin.CallButlerAddonModulePlugin[] addonModules = pluginManager.GetAllPluginsOfType<CallButler.Service.Plugin.CallButlerAddonModulePlugin>();
foreach (CallButler.Service.Plugin.CallButlerAddonModulePlugin addonModule in addonModules)
{
if (addonModule.PluginID.ToString() == commandData)
{
try
{
// Make sure the module is licensed
if (!addonModule.IsLicensed)
break;
// We found our module and we should load the script it uses
tsInterface.ScriptProcessor = new AddonModuleScriptProcessor(addonModule);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
return;
}
catch (Exception e)
{
LoggingService.AddLogEntry(WOSI.CallButler.ManagementInterface.LogLevel.ErrorsOnly, "Failed to load Addon-Module '" + addonModule.PluginName + "'\r\n\r\n" + e.Message + "\r\n\r\n" + e.StackTrace, true);
}
}
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_ReturnToCallFlowMainMenu:
// Return to the Call flow main menu.
tsInterface.ScriptProcessor = new StandardScriptProcessor(pluginManager, pbxRegistrar);
((StandardScriptProcessor)tsInterface.ScriptProcessor).StartFromMainMenu(tsInterface);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Read our intro sound bytes
byte[] introSoundBytes = null;
if (telecomProvider.AudioInputRate == 8000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_8khz.Length];
Properties.Resources.powered_by_8khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
else if (telecomProvider.AudioInputRate == 16000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_16khz.Length];
Properties.Resources.powered_by_16khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
// Play our license intro sound
if (introSoundBytes != null)
{
telecomProvider.PlaySound(tsInterface.LineNumber, introSoundBytes);
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlaySystemSound:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get the sound with the current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
string soundFilename = GetSoundFileForLanguage(languageID, commandData);
if (soundFilename == null)
{
// If we don't get a sound with the current language, try the default language
soundFilename = GetSoundFileForLanguage(Properties.Settings.Default.DefaultLanguage, commandData);
if (soundFilename == null)
{
// If we don't get a sound file with the default language, try english
soundFilename = GetSoundFileForLanguage("en", commandData);
if (soundFilename == null)
{
if (!File.Exists(soundFilename))
{
// If the sound still doesn't exist, tell the IML interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
}
}
}
// If we get here, our system sound should exist and we should play it.
if(string.Compare(commandData, "ring.snd", true) == 0)
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, true);
else
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilename, false);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get our current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
// Create our greetingID
Guid greetingID = new Guid(commandData);
// Get the greeting in our selected language
WOSI.CallButler.Data.CallButlerDataset.GreetingsRow greeting = dataProvider.GetGreeting(Properties.Settings.Default.CustomerID, greetingID);
if (greeting != null)
{
// Get the greeting for our specified language
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, languageID);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the current language, try using the default language
localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, Properties.Settings.Default.DefaultLanguage);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the default language, heck just return the first one that exists
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow[] localizedGreetings = greeting.GetLocalizedGreetingsRows();
if (localizedGreetings.Length > 0)
localizedGreeting = localizedGreetings[0];
}
}
if (localizedGreeting != null)
{
// Determine how we should play this greeting
WOSI.CallButler.Data.GreetingType greetingType = (WOSI.CallButler.Data.GreetingType)localizedGreeting.Type;
switch (greetingType)
{
case WOSI.CallButler.Data.GreetingType.SoundGreeting:
// Create our sound file path
string soundFilePath = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingSoundRootDirectory) + "\\" + localizedGreeting.LanguageID + "\\" + greetingID.ToString() + ".snd";
if (File.Exists(soundFilePath))
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilePath, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilePath, false);
}
else
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
case WOSI.CallButler.Data.GreetingType.TextGreeting:
// Speak our text
string textToSpeak = tsInterface.IMLInterpreter.ParseVariableTokens(localizedGreeting.Data);
// Take out any XML
if (!WOSI.Utilities.StringUtils.IsWellFormedXml(textToSpeak))
textToSpeak = WOSI.Utilities.StringUtils.XmlEncodeString(textToSpeak);
if (textToSpeak.Length > 0)
{
if (!localizedGreeting.IsVoiceNull() && localizedGreeting.Voice.Length > 0)
textToSpeak = "<voice required=\"Name=" + localizedGreeting.Voice + "\">" + textToSpeak + "</voice>";
else if(Properties.Settings.Default.DefaultTTSVoice != null && Properties.Settings.Default.DefaultTTSVoice.Length > 0)
textToSpeak = "<voice required=\"Name=" + Properties.Settings.Default.DefaultTTSVoice + "\">" + textToSpeak + "</voice>";
telecomProvider.SpeakText(tsInterface.LineNumber, textToSpeak);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Speaking '" + textToSpeak + "'", false);
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
// If no greeting is found in the right language, tell the interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
// If the greeting isn't found, tell the interpreter to go on
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
OnExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
if (linkedScriptProcessor != null)
linkedScriptProcessor.OnLinkedExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
}
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
tsInterface.IMLInterpreter.CallerDisplayName = string.Format("Calling {0}", numberToDial);
tsInterface.IMLInterpreter.CallerHost = "";
tsInterface.IMLInterpreter.CallerUsername = "";
tsInterface.IMLInterpreter.DialedHost = "";
tsInterface.IMLInterpreter.DialedUsername = "";
string click2CallScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Click2Call Handler.xml";
if (System.IO.File.Exists(click2CallScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(click2CallScriptLocation);
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
protected virtual void OnLinkedExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(Click2CallExternalCommands), command))
{
Click2CallExternalCommands externalCommand = WOSI.Utilities.EnumUtils<Click2CallExternalCommands>.Parse(command);
switch (externalCommand)
{
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ExtensionNotAvailable:
// Allow this to answer calls again
tsInterface.Locked = false;
break;
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
// Check to see if this is a call to another extension
int extensionNumber = 0;
bool disableCallScreening = callMakerExtension == null ? false : true;
if (int.TryParse(numberToDial, out extensionNumber))
{
// If we're calling our own extension, send us to the voicemail management menu
if (extensionNumber == callMakerExtension.ExtensionNumber)
{
callMakerInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(callMakerExtension, scriptService.registrarService);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
else
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, extensionNumber);
if (extension != null)
{
scriptService.TransferToExtension(extensionNumber.ToString(), callMakerInterface, disableCallScreening);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
}
}
// Send the caller to main menu
if (numberToDial == "*")
{
scriptService.SetupAutoAttendantAnswer(callMakerInterface.LineNumber, callMakerInterface);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
// If we get here, we make an outbound call to an external number
if(callMakerExtension != null)
scriptService.MakeOutboundCall(callMakerInterface, numberToDial, string.Format("{0} {1}", callMakerExtension.FirstName, callMakerExtension.LastName), null, null, callMakerExtension.ExtensionNumber, false, true);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
public virtual void OnAnswerDetectHuman(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string voicemailScriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Voicemail.xml";
if (File.Exists(voicemailScriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(voicemailScriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
//if (Licensing.Management.AppPermissions.StatIsPermitted("Settings.MusicSettings"))
//{
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.HoldMusicRootDirectory));
//}
/*else
{
tsInterface.IMLInterpreter.SetLocalVariable("HoldMusicLocation", "");
}*/
tsInterface.IMLInterpreter.SetLocalVariable("VoicemailRootFolder", WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.VoicemailRootDirectory));
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
public virtual void OnCallFailed(CallButler.Telecom.TelecomProviderBase telecomProvider, LineEventArgs e)
{
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(VoicemailExternalCommands), command))
{
VoicemailExternalCommands externalCommand = WOSI.Utilities.EnumUtils<VoicemailExternalCommands>.Parse(command);
switch (externalCommand)
{
case VoicemailExternalCommands.CALLBUTLERINTERNAL_NewVoicemail:
{
// Create a new voicemail record
vmService.CreateVoicemail(new Guid(commandData), new Guid(tsInterface.IMLInterpreter.GetLocalVariable("ExtensionID")), tsInterface.IMLInterpreter.CallerDisplayName, tsInterface.IMLInterpreter.CallerHost, tsInterface.IMLInterpreter.CallerUsername);
break;
}
case VoicemailExternalCommands.CALLBUTLERINTERNAL_VoicemailManagement:
{
tsInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(extension, registrarService);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
break;
}
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
private void voicemailControl_VoicemailRead(object sender, CallButler.Manager.Controls.VoicemailEventArgs e)
{
ManagementInterfaceClient.ManagementInterface.PersistVoicemail(ManagementInterfaceClient.AuthInfo, Utils.TableUtils<WOSI.CallButler.Data.CallButlerDataset.VoicemailsDataTable>.CreateTableFromRow(e.Voicemail));
}
protected override void OnStartProcessing(TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
string scriptLocation = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory) + "\\Receptionist Finder.xml";
if (File.Exists(scriptLocation))
{
IMLScript imlScript = IMLScript.OpenScript(scriptLocation);
// Set our script variables
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionID", extension.ExtensionID.ToString());
tsInterface.IMLInterpreter.StartScript(imlScript, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.SystemScriptsRootDirectory));
}
}
private void voicemailControl_VoicemailDeleted(object sender, CallButler.Manager.Controls.VoicemailEventArgs e)
{
// Delete remotely
ManagementInterfaceClient.ManagementInterface.DeleteVoicemail(ManagementInterfaceClient.AuthInfo,e.Voicemail.ExtensionID, e.Voicemail.VoicemailID);
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ReceptionistFinderExternalCommands), command))
{
ReceptionistFinderExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ReceptionistFinderExternalCommands>.Parse(command);
switch (externalCommand)
{
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_SendToAutoAttendant:
{
scriptService.ProcessAutoAttendantAnswer(tsInterface.LineNumber, tsInterface, false);
break;
}
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_AnswerCall:
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
if (tsInterface.Extension != null)
telecomProvider.AnswerCall(tsInterface.LineNumber, true);
else
telecomProvider.AnswerCall(tsInterface.LineNumber, false);
}
break;
}
}
}
}
public CallButlerServiceContext(CallButler.Service.Plugin.ICallButlerDialerProvider dialerProvider)
{
this.dialerProvider = dialerProvider;
}
public virtual void OnDTMFDigit(CallButler.Telecom.TelecomProviderBase telecomProvider, CallInputEventArgs e)
{
}
