private void QryAndShowAgentSkillsInfo()
{
var iBuss = BusinessAdapter.GetBusinessInstance();
if (null == iBuss)
{
return;
}
var lstSkills = iBuss.GetAgentSkills();
if (null == lstSkills || lstSkills.Count == 0)
{
return;
}
var lstSignSkills = ((AgentGatewayBusiness)BusinessAdapter.GetBusinessInstance()).GetAgentSignedSkills();
var lstSignSkillId = lstSignSkills == null || lstSignSkills.Count == 0 ?
new List <string>() : lstSignSkills.Select(item => item.id).ToList();
lstView_Skills.ItemsSource = lstSkills.Select(item =>
new SkillItem()
{
isSelected = lstSignSkillId.Contains(item.id),
id = item.id,
name = item.name
}).ToList();
}
private void OK_Click(object sender, RoutedEventArgs e)
{
int num;
bool parseSuccess = int.TryParse(txtTime.Text, out num);
if (!parseSuccess)
{
ShowMessage.ShowMessageBox("contentUnLegal");
return;
}
if (string.IsNullOrEmpty(txtTime.Text) || num < 1 || num > 59)
{
ShowMessage.ShowMessageBox("contentUnLegal");
return;
}
string agentId = MainWindow.Instance().AgentInfo.AgentId;
string result = BusinessAdapter.GetBusinessInstance().RestEx(num * 60, 0);
Log4NetHelper.ActionLog("Common", "Vc_Rest", result);
if (result != null)
{
IsRestSuccess = result.Equals(AGWErrorCode.OK);
if (!result.Equals(AGWErrorCode.OK))
{
MessageBox.Show("Rest failed,Error Code ; " + result);
}
else
{
MainWindow.Instance().RestTime = num.ToString();
}
}
this.DialogResult = true;
}
private void Btn_OK_Click(object sender, RoutedEventArgs e)
{
if (lstView_Skills.ItemsSource == null)
{
return;
}
if (!SkillSelectCheck())
{
return;
}
var lstId = new List <int>();
foreach (SkillItem item in lstView_Skills.Items)
{
if (!item.isSelected)
{
continue;
}
int id = 0;
if (Int32.TryParse(item.id, out id))
{
lstId.Add(id);
}
}
var res = ((AgentGatewayBusiness)(BusinessAdapter.GetBusinessInstance())).ResetSkillEx(false, lstId, chk_PhoneLink.IsChecked.Value);
if (AGWErrorCode.OK.Equals(res))
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("otherset_resetskillsucc"));
}
}
private void btnOK_Click(object sender, RoutedEventArgs e)
{
if (dgrdHoldList.SelectedIndex < 0)
{
return;
}
string logInfo = string.Empty;
string result = null;
int index = dgrdHoldList.SelectedIndex;
HoldCallInfo curHoldInfo = holdInfoList[index];
switch (_myType)
{
case OperateType.Tripartite:
result = BusinessAdapter.GetBusinessInstance().ConfJoinEx(curHoldInfo.callId);
Log4NetHelper.ActionLog("Common", "Vc_ConfJoinEx", result);
logInfo = "Tripartite Call Failure, ErrorCode : ";
break;
case OperateType.ConnectHold:
result = BusinessAdapter.GetBusinessInstance().ConnectHoldEx(curHoldInfo.callId);
Log4NetHelper.ActionLog("Common", "Vc_ConnectHold", result);
logInfo = "Connect Hold Calling Failure, ErrorCode : ";
break;
default:
break;
}
if (result != null && !result.Equals(AGWErrorCode.OK))
{
MessageBox.Show(logInfo + result);
}
this.DialogResult = true;
}
/// <summary>
/// window initial method extentds
/// </summary>
/// <param name="vrc">axVrcControl instance</param>
/// <param name="agentId">agentID</param>
/// <param name="info">Vrc server ip and port</param>
/// <remarks>info format: ip(port)</remarks>
public RecordWin(AxVRCCONTROLLib.AxVRCControl vrc, string agentId)
{
InitializeComponent();
LanguageResource.ChangeWindowLanguage(this);
this._agentID = agentId;
this._vrc = vrc;
_agwBus = BusinessAdapter.GetBusinessInstance() as AgentGatewayBusiness;
}
private void DataGridSelectionChanged(Object sender, EventArgs e)
{
var item = dgrdCallList.SelectedItem as CallInfo;
if (null == item)
{
return;
}
txtBoxData.Text = BusinessAdapter.GetBusinessInstance().QryData(item.CallId);
}
/// <summary>
/// qry button click
/// </summary>
/// <param name="sender">button</param>
/// <param name="e">click event</param>
private void btn_qry_Click(object sender, EventArgs e)
{
tb_msgshow.Text = string.Empty;
if (string.IsNullOrEmpty(tb_pageNo.Text) || string.IsNullOrEmpty(tb_pageSize.Text))
{
return;
}
var instance = (AgentGatewayBusiness)BusinessAdapter.GetBusinessInstance();
if (null == instance)
{
Log4NetHelper.BaseLog("Instance is null");
return;
}
var qryParm = new CallSessionQryParm()
{
startTime = TransferDateToTimeStamp(tb_startTime.Text),
endTime = TransferDateToTimeStamp(tb_endTime.Text),
pageNo = tb_pageNo.Text,
pageSize = tb_pageSize.Text,
callType = tb_callType.Text,
caller = tb_caller.Text,
called = tb_called.Text,
mediaType = "1",
subMediaType = "2",
realCaller = "",
callerName = ""
};
var qryInfo = HuaweiAgentGateway.Utils.JsonUtil.ToJson(qryParm);
try
{
var res = instance.QryCallSession(qryInfo);
if (null == res)
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("textchat_qryfailed"));
return;
}
Log4NetHelper.ActionLog("Agw", "QryCallSession", res.retcode);
if (null == res.result)
{
return;
}
lbl_totalPage.Content = res.result.totalPageNo;
lbl_totalCount.Content = res.result.totalCount;
UIViewHelper.SelectorResetSource(dgrd_callsession, res.result.weccCallBillList);
}
catch (Exception exc)
{
Log4NetHelper.BaseLog(exc.Message);
}
}
private void btnConfirm_Click(object sender, RoutedEventArgs e)
{
if (-1 == dgrdCallList.SelectIndex)
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("setdata_selecttalk"));
return;
}
var data = m_CallInfo[dgrdCallList.SelectIndex];
string result = BusinessAdapter.GetBusinessInstance().GetHoldEx(data.CallId);
Log4NetHelper.ActionLog("Common", "Vc_GetHold", result);
if (!string.IsNullOrEmpty(result) && !AGWErrorCode.OK.Equals(result))
{
MainWindow.Instance().MessageBoxForErr(result);
}
Close();
}
/// <summary>
/// window initail method
/// </summary>
public TC_Sms()
{
InitializeComponent();
LanguageResource.ChangeWindowLanguage(this);
var business = BusinessAdapter.GetBusinessInstance() as AgentGatewayBusiness;
if (null == business)
{
return;;
}
var lstSkills = business.GetAgentSkills();
UIViewHelper.SelectorResetSource(cb_skills, lstSkills);
if (null == lstSkills || 0 == lstSkills.Count)
{
return;
}
cb_skills.SelectedIndex = 0;
}
private void btnOK_Click(object sender, RoutedEventArgs e)
{
if (string.IsNullOrEmpty(txtCallNumber.Text))
{
ShowMessage.ShowMessageBox("nullTransferObject");
return;
}
AGWTransferData transferData = new AGWTransferData();
transferData.devicetype = 5;//转给外部号码
transferData.address = txtCallNumber.Text;
transferData.caller = txtCallerNumber.Text;
if (rbtnReleaseTransfer.IsChecked == true)
{
transferData.mode = 1;
}
else if (rbtnSuccessTransfer.IsChecked == true)
{
transferData.mode = 2;
}
else if (rbtnCallTransfer.IsChecked == true)
{
transferData.mode = 3;
}
else if (rbtnTripartiteTransfer.IsChecked == true)
{
transferData.mode = 4;
}
string result = BusinessAdapter.GetBusinessInstance().TransOutEx(OCX_MEDIA_TYPE, transferData.caller, transferData.address, transferData.mode, 0, "");
Log4NetHelper.ActionLog("Common", "Vc_TransOut", result);
if (result != null)
{
if (!result.Equals(AGWErrorCode.OK))
{
MessageBox.Show("Transfer out failed.error code : " + result);
}
}
this.DialogResult = true;
}
private void btnReply_Click(object sender, EventArgs e)
{
if (dgrdMsgList.SelectedItem == null || dgrdMsgList.SelectedItems == null)
{
return;
}
var item = dgrdMsgList.SelectedItem as MessageInfo;
SendMsgWindow msgWindow = new SendMsgWindow(item.WorkNo);
msgWindow.ShowDialog();
if (msgWindow.IsConfirm)
{
string res = BusinessAdapter.GetBusinessInstance().SendNote(Int32.Parse(msgWindow.WorkNo), msgWindow.TxtContent);
Log4NetHelper.ActionLog("Common", "Vc_SendNote", res);
if (!res.Equals(AGWErrorCode.OK))
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("msgview_fail"));
}
}
}
public TC_CallTrans()
{
InitializeComponent();
LanguageResource.ChangeWindowLanguage(this);
var lstSkillsSrc = ((AgentGatewayBusiness)(BusinessAdapter.GetBusinessInstance())).QrySkillsOnAgentVDN();
var lstItemsSkills = new List <AGWVdnSkills>();
if (lstSkillsSrc != null && lstSkillsSrc.Count > 0)
{
foreach (var item in lstSkillsSrc)
{
if (item.mediatype != 1)
{
continue;
}
lstItemsSkills.Add(item);
}
lst_skills.ItemsSource = lstItemsSkills;
}
}
/// <summary>
/// qry button click
/// </summary>
/// <param name="sender">button</param>
/// <param name="e">click event</param>
private void btn_qry_Click(object sender, EventArgs e)
{
tb_msgshow.Text = string.Empty;
if (string.IsNullOrEmpty(tb_pageNo.Text) || string.IsNullOrEmpty(tb_pageSize.Text))
{
return;
}
try
{
if (BusinessAdapter.CurrentBusinessType == BusinessType.OCX)
{
Log4NetHelper.BaseLog("Instance is ocx");
return;
}
if (null == BusinessAdapter.GetBusinessInstance())
{
Log4NetHelper.BaseLog("Instance is null");
return;
}
var res = ((AgentGatewayBusiness)BusinessAdapter.GetBusinessInstance()).QryCallContent(tb_callID.Text, tb_pageSize.Text, tb_pageNo.Text);
if (null == res)
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("textchat_qryfailed"));
return;
}
Log4NetHelper.ActionLog("Agw", "QryCallContent", res.retcode);
if (null == res.result)
{
return;
}
lbl_totalPage.Content = res.result.totalPageNo;
lbl_totalCount.Content = res.result.totalCount;
UIViewHelper.SelectorResetSource(dgrd_callcontent, res.result.weccCallContentList);
}
catch (Exception exc)
{
Log4NetHelper.BaseLog(exc.Message);
}
}
private void btnSet_Click(Object sender, EventArgs e)
{
if (m_CallInfo == null)
{
return;
}
if (dgrdCallList.SelectIndex == -1)
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("setdata_selecttalk"));
return;
}
var item = m_CallInfo[dgrdCallList.SelectIndex];
var res = BusinessAdapter.GetBusinessInstance().SetData(item.CallId + "", txtBoxData.Text, 5);
Log4NetHelper.ActionLog("Common", "Vc_SetData", res);
if (res.Equals(AGWErrorCode.OK))
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("setDataSucc"));
}
}
public IResponse <NoValue> CreateBusinessAdapter(BusinessAdapterModel businessAdapter, long userProfileId)
{
var response = new Response <NoValue>();
try
{
//refactor with properties
Adapter newAdapter = new Adapter
{
Name = businessAdapter.Name,
UserProfileId = userProfileId,
AdapterTypeItemId = (int)businessAdapter.BusinessAdapterType,
StatusId = (int)Statuses.Active,
DirectionId = (int)businessAdapter.Direction
};
BusinessAdapter newBusinessAdapter = new BusinessAdapter
{
AdapterId = newAdapter.Id,
Filename = businessAdapter.FileName
};
_entity.Adapter.Add(newAdapter);
_entity.BusinessAdapter.Add(newBusinessAdapter);
_entity.SaveChanges();
response.Message = "Business adapter added successfully.";
response.Status = StatusEnum.Success;
}
catch (Exception ex)
{
_logger.Information($"BusinessAdapterService.CreateBusinessAdapter(userProfileId: {userProfileId}");
_logger.Error(ex.Message);
response.Status = StatusEnum.Error;
response.Message = ex.Message;
}
return(response);
}
public CallOutWindow()
{
InitializeComponent();
LanguageResource.ChangeWindowLanguage(this);
this.Closed += new EventHandler(Window_Close);
#region 控件设置（技能，媒体能力）
ctrlHead.SetText(LanguageResource.FindResourceMessageByKey("outcall_head"));
cbxMedia.ItemsSource = BusinessAdapter.CurrentBusinessType == BusinessType.OCX ?
DIC_MCP_MEDIA.Values : DIC_AGW_MEDIA.Values;
cbxMedia.SelectedIndex = BusinessAdapter.CurrentBusinessType == BusinessType.OCX ?
2 : 0;
_skillSrc = BusinessAdapter.GetBusinessInstance().GetAgentSkills();
if (null == _skillSrc || _skillSrc.Count == 0)
{
return;
}
// 查询技能，增加一项 "默认"
_skillSrc.Insert(0, new SkillInfo()
{
name = LanguageResource.FindResourceMessageByKey("outcall_default"), id = "0", mediatype = "5"
});
cbxSkill.ItemsSource = _skillSrc.Select(item => item.name).ToList();
cbxSkill.SelectedIndex = 0;
#endregion
#region 控件样式
txtBlockSkill.Style = (Style)this.FindResource("txtBlockStyle");
lblCalledNumber.Style = (Style)this.FindResource("txtBlockStyle");
lblCallerNumber.Style = (Style)this.FindResource("txtBlockStyle");
txtBlockMedia.Style = (Style)this.FindResource("txtBlockStyle");
txtBlockCheck.Style = (Style)this.FindResource("txtBlockStyle");
#endregion
}
public void OK_Click(object sender, RoutedEventArgs e)
{
try
{
AgentStateInfo statusInfo = agentInfoCtrl.SelectedAgent;
if (null == statusInfo)
{
return;
}
if (string.Compare(MainWindow.Instance().AgentInfo.AgentId, statusInfo.workno, true) == 0)
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("innercall_choseselef"));
return;
}
string result = BusinessAdapter.GetBusinessInstance().CallInnerEx(statusInfo.workno, OCX_MEDIA_TYPE);
Log4NetHelper.ActionLog("Common", "Vc_CallInner", result);
if (result != null)
{
if (!result.Equals(AGWErrorCode.OK))
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("internalcall_fail"));
}
else
{
if (BusinessAdapter.CurrentBusinessType == BusinessType.AgentGateway)
{
MainWindow.Instance().TalkStatus = MainWindow.AgentStatus.InternaCall;
}
}
}
this.DialogResult = true;
}
catch (Exception exc)
{
Log4NetHelper.ExcepLog("Sys", "InnerCall", exc.Message);
}
}
public void DetachEvents()
{
BusinessAdapter.GetBusinessInstance().DetachEvents(this);
}
private void btnOK_Click(object sender, RoutedEventArgs e)
{
AGWInnerHelp innerHelpData = new AGWInnerHelp();
switch (_consultType)
{
case ConsultType.Agent:
if (string.IsNullOrEmpty(txtAgentId.Text))
{
ShowMessage.ShowMessageBox("inputBusinessAgentId");
return;
}
innerHelpData.devicetype = 2;
AgentStateInfoWrapper curSelectAgent = lstAgentStatusInfo.SelectedItem as AgentStateInfoWrapper;
bool isCall = false;
string status = curSelectAgent.status;
if (status.Equals("1") || status.Equals("4") || status.Equals("6"))
{
isCall = true;
}
if (!isCall)
{
ShowMessage.ShowMessageBox("isNotIdleAgent");
return;
}
innerHelpData.dstaddress = txtAgentId.Text;
break;
case ConsultType.Skill:
if (lstSkillsQueue.SelectedIndex < 0)
{
ShowMessage.ShowMessageBox("choiceSkillQueue");
return;
}
innerHelpData.devicetype = 1;
innerHelpData.dstaddress = _skillSelectedId;
break;
default:
break;
}
if (rbtnTwoPartiesConsult.IsChecked == true)
{
innerHelpData.mode = 1;
}
else if (rbtnTripartiteConsult.IsChecked == true)
{
innerHelpData.mode = 2;
}
string result = BusinessAdapter.GetBusinessInstance().InternalHelp(5, innerHelpData.dstaddress, innerHelpData.mode, innerHelpData.devicetype);
Log4NetHelper.ActionLog("Common", "Vc_InnerHelp", result);
if (null == result)
{
this.DialogResult = true;
return;
}
if (!result.Equals(AGWErrorCode.OK))
{
MessageBox.Show(LanguageResource.FindResourceMessageByKey("internalhelp_fail"));
if (BusinessAdapter.CurrentBusinessType == BusinessType.AgentGateway)
{
MainWindowVM.GetInstance().AgentState = LanguageResource.FindResourceMessageByKey("internalhelp_fail");
}
}
else
{
if (BusinessAdapter.CurrentBusinessType == BusinessType.AgentGateway)
{
MainWindowVM.GetInstance().AgentState = LanguageResource.FindResourceMessageByKey("internalhelp_succ");
MainWindow.Instance().TalkStatus = MainWindow.AgentStatus.InternaHelp;
}
}
this.DialogResult = true;
}
private void btnOK_Click(object sender, RoutedEventArgs e)
{
AGWTransferData transferData = new AGWTransferData();
switch (_transferType)
{
case TransferType.Agent:
if (string.IsNullOrEmpty(txtAgentId.Text))
{
ShowMessage.ShowMessageBox("nullTransferObject");
return;
}
transferData.devicetype = 2;
transferData.address = txtAgentId.Text;
int selectIndex = cboTransferWay.SelectedIndex;
if (selectIndex.Equals(0))
{
transferData.mode = 0;
}
else if (selectIndex.Equals(1))
{
transferData.mode = 2;
}
else if (selectIndex.Equals(2))
{
transferData.mode = 3;
}
else if (selectIndex.Equals(3))
{
transferData.mode = 4;
}
break;
case TransferType.Ivr:
if (string.IsNullOrEmpty(txtIVRAccessCode.Text))
{
ShowMessage.ShowMessageBox("nullTransferObject");
return;
}
transferData.devicetype = 3;
transferData.address = txtIVRAccessCode.Text;
if (rbtnHungUp_IVR.IsChecked == true)
{
transferData.mode = 1;
}
else if (rbtnRelease_IVR.IsChecked == true)
{
transferData.mode = 0;
}
break;
case TransferType.Skill:
if (string.IsNullOrEmpty(txtSkill.Text))
{
ShowMessage.ShowMessageBox("nullTransferObject");
return;
}
transferData.devicetype = 1;
string id = (lstSkillsQueue.SelectedItem as SkillInfo).id;
transferData.address = id;
if (rbtnSuccess_Skill.IsChecked == true)
{
transferData.mode = 2;
}
else if (rbtnRelease_Skill.IsChecked == true)
{
transferData.mode = 0;
}
break;
case TransferType.AccessCode:
if (string.IsNullOrEmpty(txtAccessCode.Text))
{
ShowMessage.ShowMessageBox("nullTransferObject");
return;
}
transferData.devicetype = 4;
transferData.address = txtAccessCode.Text;
if (rbtnSuccess_AccessCode.IsChecked == true)
{
transferData.mode = 2;
}
else if (rbtnRelease_AccessCode.IsChecked == true)
{
transferData.mode = 0;
}
break;
default:
break;
}
string result = BusinessAdapter.GetBusinessInstance().TransInnerEx(OCX_MEDIA_TYPE, transferData.mode, transferData.address, transferData.devicetype);
Log4NetHelper.ActionLog("Common", "Vc_CallTrans", result);
if (result != null)
{
if (!result.Equals(AGWErrorCode.OK))
{
MainWindow.Instance().MessageBoxForErr(result);
}
}
this.DialogResult = true;
}
