public async Task OnTurnAsync(ITurnContext turnContext, NextDelegate next, CancellationToken cancellationToken = default(CancellationToken))
{
Activity activity = turnContext.Activity;
if (activity.Type is ActivityTypes.Message)
{
//Add User Context in the turn context
ConversationReference selfConversation = activity.GetConversationReference();
ChatUserContext userContext = ChatUserContext.FromConversation(selfConversation);
if (activity.ChannelId.ToLower() != _config.AdminChannel ||
!UserRoleCache.UserRoles.ContainsKey(userContext.Id))
{
userContext.Role = ChatUserRole.Consumer;
}
else
{
userContext.Role = UserRoleCache.UserRoles[userContext.Id];
}
selfConversation.User.Role = userContext.Role.ToString();
turnContext.TurnState.Add(typeof(ChatUserContext).FullName, userContext);
//Add Message router in the turn context
ConnectorClient connectorClient = turnContext.TurnState.Get <ConnectorClient>(typeof(IConnectorClient).FullName);
MessageRouter messageRouter = new MessageRouter(connectorClient, activity, _logger);
turnContext.TurnState.Add(typeof(MessageRouter).FullName, messageRouter);
//Ensure that each user only has one conversation active, and notify the other sessions where a conversation replaced it.
IEnumerable <ConversationReference> otherConversations = await _routingDataManager.GetConversationsFromUser(selfConversation.User.Id);
//Remove current conversation
otherConversations = _routingDataManager.RemoveSelfConversation(otherConversations, selfConversation);
//Send a notification to all old conversations
if (otherConversations.Count() > 0)
{
foreach (var otherConversation in otherConversations)
{
await messageRouter.SendErrorMessageAsync(otherConversation, "You were disconnected from this instance.");
}
}
//Store the new conversation
await _routingDataManager.SaveConversationReference(selfConversation);
//Leave this middleware
await next(cancellationToken).ConfigureAwait(false);
}
if (activity.Type is ActivityTypes.EndOfConversation)
{
ConversationReference selfConversation = activity.GetConversationReference();
_logger.LogInformation($"Conversation Ended: {selfConversation.Conversation.Id}");
}
}
private async Task <IEnumerable <ConversationReference> > GetHandoffConversation(ITurnContext turnContext,
Activity activity, CommandSendMessageProperties properties, ConversationReference selfConversation)
{
//Broadcast to many users
IEnumerable <ConversationReference> conversations = null;
if (properties.From.Role == ChatUserRole.Consumer)
{
conversations = await _routingDataManager.GetAdminConversations();
//Send event to event processor... if possible
if (turnContext.TurnState.TryGetValue(typeof(ChatReportModel).FullName, out object result))
{
await PushMessageToEventProcessorSaga(activity.Text, activity.ChannelId, properties, (ChatReportModel)result);
}
}
//To one user only - Admin only
else if (properties.From.Role == ChatUserRole.Admin)
{
if (properties.UserId == "*")
{
conversations = await _routingDataManager.GetConversations();
}
else
{
conversations = await _routingDataManager.GetConversationsFromUser(properties.UserId);
IEnumerable <ConversationReference> conversations2 = await _routingDataManager.GetAdminConversations();
conversations = conversations2.Union(conversations);
}
}
else
{
throw new Exception("Message handoff not handled");
}
//Do not send to self
conversations = _routingDataManager.RemoveSelfConversation(conversations, selfConversation);
return(conversations);
}
protected override async Task HandleTurnAsync(ITurnContext turnContext, ChatUserContext userContext,
MessageRouter messageRouter, NextDelegate next, CancellationToken cancellationToken = default(CancellationToken))
{
Activity activity = turnContext.Activity;
if (activity.TryGetChannelData(out Command command) && command.BaseCommand != Commands.Undefined)
{
// Check the activity for commands
ConversationReference selfConversation = activity.GetConversationReference();
switch (command.BaseCommand)
{
case Commands.GetTranscript:
if (userContext.Role == ChatUserRole.Admin)
{
var conversations = await _reportDataManager.GetActiveChatReports();
var readUsersStatus = await _routingDataManager.GetUsersReadStatusPerUser(userContext.Id);
await messageRouter.SendTranscriptAsync(activity.Conversation.Id, conversations, readUsersStatus);
}
else
{
var conversation = await _reportDataManager.GetActiveChatReportFromUser(activity.From.Id);
await messageRouter.SendTranscriptAsync(activity.Conversation.Id, new List <ChatReportModel>() { conversation });
}
break;
case Commands.ReadUserMessages:
//Update a date that shows the last time a message was read by an admin
if (userContext.Role == ChatUserRole.Admin)
{
if (JsonConvert.DeserializeObject <CommandReadUserMessages>(command.Data.ToString()) is CommandReadUserMessages properties)
{
var result = await _routingDataManager.UpdateUserReadMessageStatus(activity.From.Id, new ChatUserReadStatusModel()
{
Date = properties.Date,
UserId = properties.UserId
});
if (!result)
{
throw new Exception("Error while executing command ReadUserMessages");
}
}
}
break;
case Commands.EndConversation:
//End a conversation by adding an EndDate and delete the user conversation session so broadcast messages aren't sent to them anymore.
if (userContext.Role == ChatUserRole.Admin)
{
if (JsonConvert.DeserializeObject <CommandEndConversation>(command.Data.ToString()) is CommandEndConversation properties)
{
ChatReportModel userReport = await _reportDataManager.GetActiveChatReportFromUser(properties.UserId);
var result = await _reportDataManager.CloseReport(new ChatReportLogCloseModel()
{
EndDate = DateTime.UtcNow, UserId = properties.UserId
});
if (result)
{
var userConversationReference = await _routingDataManager.GetConversationsFromUser(properties.UserId);
if (userConversationReference != null && userConversationReference.Count() > 0)
{
//Warn the user that the conversation is over
await messageRouter.SendMessageAsync(userConversationReference.ToArray()[0],
CommandFactoryHelper.CreateCommandSendMessage(selfConversation.Bot.Id, properties.UserId, selfConversation.User)
, "The conversation was ended. If you have an issue, please start a new conversation.");
//Call EndOfConversation on the user
await messageRouter.SendEndConversationAsync(messageRouter.CreateEndOfConversationActivity(userConversationReference.ToArray()[0]));
result = await _routingDataManager.DeleteUserConversation(properties.UserId);
//Tell all admins about end of the conversation
var admins = await _routingDataManager.GetAdminConversations();
admins = _routingDataManager.RemoveSelfConversation(admins, selfConversation);
if (admins != null)
{
foreach (var admin in admins)
{
await messageRouter.SendMessageAsync(admin,
CommandFactoryHelper.CreateCommandEndConversation(selfConversation.Bot.Id, properties.UserId));
}
}
//Send event to event processor... if possible
if (userReport != null)
{
//Sanitize user
string userId = GetDatabaseUserId(userReport.ChannelId, userReport.User.Id);
DeviceModel device = await _deviceRestService.GetMobileDeviceFromUserId(userId);
//Send close message
await PushClosureMessageToEventProcessorSaga(device.DeviceId);
}
}
}
if (!result)
{
throw new Exception("Error while executing command EndConversation");
}
}
}
break;
case Commands.SendMessage:
if (userContext.Role == ChatUserRole.Admin && !string.IsNullOrWhiteSpace(activity.Text))
{
if (JsonConvert.DeserializeObject <CommandSendMessageProperties>(command.Data.ToString()) is CommandSendMessageProperties properties)
{
properties.UserId = properties.UserId;
properties.From = userContext; //Forcing admin, in case it isn't given by user
turnContext.TurnState.Add(typeof(CommandSendMessageProperties).FullName, properties);
//We forward to the next middleware
await next(cancellationToken).ConfigureAwait(false);
}
else
{
throw new Exception("Error while executing command SendMessage");
}
}
break;
default:
if (userContext.Role == ChatUserRole.Admin)
{
throw new Exception($"Command not recognized: '{command.BaseCommand}'.");
}
break;
}
}