public int checkPreAgentState()
{
// 로그인하기전 서버에 상담원 상태를 먼저 체크한다.
AgentStateVO agentStateVO = checkAgentState();
if (agentStateVO != null)
{
AgentEvent evt = new AgentEvent();
evt.setEvtMsg(agentStateVO.getXmppMsg());
evt.setAgentState(agentStateVO.getState());
evt.setReasonCode(agentStateVO.getReasonCode());
evt.setEvtCode(EVENT_TYPE.ON_LOGGEDON);
evt.setIsFirstLogin(true);
finesseObj.raiseEvent(evt);
if (agentStateVO.getState().Equals(AGENTSTATE.TALKING))
{
XMLParser xmlParser = new XMLParser(logwrite, agent);
string talkingState = httpHandler.checkDialogID((string)currentServer["IP"], agent);
talkingState = talkingState.Replace("\n", "");
Event evt_ = xmlParser.parseXML(talkingState);
finesseObj.raiseEvent(evt_);
}
return(ERRORCODE.SUCCESS);
}
else
{
return(ERRORCODE.FAIL);
}
}
public AgentStateVO checkAgentState()
{
if (httpHandler == null)
{
httpHandler = new HttpHandler(logwrite);
}
string agentState = "";
string agentReasonCode = "";
// 로그인 하기전에 상담원 상태 체크를 먼저한다.
string agentStateXml = httpHandler.checkAgentState((string)currentServer["IP"], agent);
if (agentStateXml != null)
{
XMLParser xmlParser = new XMLParser(logwrite, agent);
agentStateXml = agentStateXml.Replace("\n", "");
agentState = xmlParser.getData(agentStateXml, "state");
agentReasonCode = xmlParser.getData(agentStateXml, "code");
logwrite.write("checkAgentState", "CURRENT AGENT STATE : " + agentState + " , REASON CODE : " + agentReasonCode);
AgentStateVO agentStateVO = new AgentStateVO();
agentStateVO.setState(agentState);
agentStateVO.setReasonCode(agentReasonCode);
agentStateVO.setXmppMsg(agentStateXml);
return(agentStateVO);
}
else
{
return(null);
}
}
private void raiseCallEvent(CallEvent evt)
{
string evtCode = evt.getEvtCode();
string evtMessage = evt.getEvtMsg();
callDataTable = evt.getCallVariable();
evtMessage = evtMessage.Replace("\n", "");
StringBuilder callState = new StringBuilder();
foreach (DictionaryEntry item in evt.getCallStateTable())
{
callState.Append(item.Key).Append("^").Append(item.Value).Append("|");
}
if (callState.ToString().EndsWith("|"))
{
string tempStr = callState.ToString().Substring(0, callState.ToString().Length - 1);
callState = new StringBuilder();
callState.Append(tempStr);
}
StringBuilder callAction = new StringBuilder();
foreach (string str in evt.getActionList())
{
callAction.Append(str).Append("^");
}
if (callAction.ToString().EndsWith("^"))
{
string tempStr = callAction.ToString().Substring(0, callAction.ToString().Length - 1);
callAction = new StringBuilder();
callAction.Append(tempStr);
}
switch (evtCode)
{
case EVENT_TYPE.ON_CONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ON_DISCONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnDisConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnDisConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ALERTING:
writeCallEventLog("GetEventOnCallAlerting", evt);
setActiveDialogID(evt);
GetEventOnCallAlerting(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (agentCurrentState.Equals(AGENTSTATE.NOT_READY))
{
// 상담원 현재 상태가 NOTREADY 인데 Alerting 이벤트가 발생했다는건, 내선인입콜 케이스
isInternalCall = true;
}
else
{
isInternalCall = false;
}
break;
case EVENT_TYPE.FAILED:
writeCallEventLog("GetEventOnCallFailed", evt);
setActiveDialogID(evt);
GetEventOnCallFailed(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.ACTIVE:
writeCallEventLog("GetEventOnCallActive", evt);
setActiveDialogID(evt);
GetEventOnCallActive(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getToAddress() != null && evt.getToAddress().Equals(phonePadNum))
{
// 폰패드 컨퍼런스
logwrite.write("raiseEvent", "PhonePad Conference Start");
phonePadCallID = dialogID; // phonePad 콜 구분을 위한 DialogID 세팅
fnConference();
}
break;
case EVENT_TYPE.HELD:
writeCallEventLog("GetEventOnCallHeld", evt);
//setActiveDialogID(evt);
GetEventOnCallHeld(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATING:
writeCallEventLog("GetEventOnCallInitiating", evt);
setActiveDialogID(evt);
GetEventOnCallInitiating(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATED:
writeCallEventLog("GetEventOnCallInitiated", evt);
setActiveDialogID(evt);
GetEventOnCallInitiated(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.WRAP_UP:
writeCallEventLog("GetEventOnCallWrapUp", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallWrapUp(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.DROPPED:
writeCallEventLog("GetEventOnCallDropped", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallDropped(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getCallType().Equals(CALL.CONFERENCE) && evt.getDialogID().Equals(phonePadCallID))
{
// 폰패드 이후 Dropped 이벤트일 경우 폰패드 결과를 요청한다.
getPhonePadInfo();
}
if (isInternalCall)
{
// NOTREADY 상태에서 내선콜이 인입되었다가 Alerting 도중에 콜이 종료되면 상담원 이전상태 이벤트를 Finesse 가 주지 않아
// 임의적으로 상담원상태 요청 이후 상태 이벤트를 발생시킨다.
AgentStateVO agentStateVO = FinesseClient.checkAgentState(); // 이전 상담원 상태체크
AgentEvent evt_ = new AgentEvent();
evt_.setEvtMsg(agentStateVO.getXmppMsg());
evt_.setAgentState(agentStateVO.getState());
evt_.setReasonCode(agentStateVO.getReasonCode());
evt_.setEvtCode(EVENT_TYPE.ON_AGENTSTATE_CHANGE);
raiseEvent(evt_);
}
break;
default:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: UNKWON EVENT ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
setActiveDialogID(evt);
break;
}
}
