public void JoinInvalidCheckNotFound()
{
Helpdesksettings helpdesk = new Helpdesksettings()
{
HasQueue = true,
HasCheckIn = true,
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Unit unit = new Unit()
{
Code = AlphaNumericStringGenerator.GetString(8),
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Topic topic = new Topic()
{
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
using (helpdesksystemContext context = new helpdesksystemContext())
{
context.Helpdesksettings.Add(helpdesk);
context.Unit.Add(unit);
context.SaveChanges();
Helpdeskunit helpdeskunit = new Helpdeskunit()
{
HelpdeskId = helpdesk.HelpdeskId,
UnitId = unit.UnitId
};
context.Helpdeskunit.Add(helpdeskunit);
context.SaveChanges();
topic.UnitId = unit.UnitId;
context.Topic.Add(topic);
context.SaveChanges();
}
AddToQueueRequest request = new AddToQueueRequest()
{
TopicID = topic.TopicId,
Nickname = AlphaNumericStringGenerator.GetString(10),
SID = AlphaNumericStringGenerator.GetStudentIDString(),
CheckInID = -100,
Description = "JoinInvalidCheckNotFound Test"
};
QueueFacade facade = new QueueFacade();
AddToQueueResponse response = facade.AddToQueue(request);
Assert.AreEqual(HttpStatusCode.NotFound, response.Status);
}
/// <summary>
/// This method is used to add an item to a queue
/// </summary>
/// <param name="request">The information of the queue item</param>
/// <returns>Response which indicates success or failure</returns>
public AddToQueueResponse AddToQueue(AddToQueueRequest request)
{
AddToQueueResponse response = new AddToQueueResponse();
try
{
response = (AddToQueueResponse)request.CheckValidation(response);
if (response.Status == HttpStatusCode.BadRequest)
{
return(response);
}
StudentFacade studentFacade = new StudentFacade();
if (!request.StudentID.HasValue)
{
var addResponse = studentFacade.AddStudentNickname(new AddStudentRequest()
{
Nickname = request.Nickname,
SID = request.SID
});
if (addResponse.Status != HttpStatusCode.OK)
{
response.Status = addResponse.Status;
response.StatusMessages = addResponse.StatusMessages;
return(response);
}
request.StudentID = addResponse.StudentID;
}
QueueDataLayer dataLayer = new QueueDataLayer();
int itemId = dataLayer.AddToQueue(request);
response.ItemId = itemId;
response.Status = HttpStatusCode.OK;
}
catch (NotFoundException ex)
{
s_logger.Warn(ex, "Unable to add queue item");
response.Status = HttpStatusCode.NotFound;
response.StatusMessages.Add(new StatusMessage(HttpStatusCode.NotFound, "Unable to add queue item"));
}
catch (Exception ex)
{
s_logger.Error(ex, "Unable to add queue item");
response.Status = HttpStatusCode.InternalServerError;
response.StatusMessages.Add(new StatusMessage(HttpStatusCode.InternalServerError, "Unable to add queue item"));
}
return(response);
}
/// <summary>
/// Add item to queue.
/// Please note that you can only add item that enabled for Queue, for more information see https://msdn.microsoft.com/en-us/library/gg328459(v=crm.7).aspx#BKMK_Enabling
/// <para>
/// For more information look at https://msdn.microsoft.com/en-us/library/microsoft.crm.sdk.messages.addtoqueuerequest(v=crm.7).aspx
/// </para>
/// </summary>
/// <param name="targetLogicalName">Queue enabled entity logical name</param>
/// <param name="targetId">Queue enabled entity Id</param>
/// <param name="queueId">Destination <c>Queue</c> Id</param>
/// <returns>Created record Id (<see cref="Guid"/>)</returns>
public Guid AddToQueue(string targetLogicalName, Guid targetId, Guid queueId)
{
ExceptionThrow.IfGuidEmpty(queueId, "queueId");
ExceptionThrow.IfGuidEmpty(targetId, "targetId");
ExceptionThrow.IfNullOrEmpty(targetLogicalName, "targetLogicalName");
AddToQueueRequest request = new AddToQueueRequest()
{
DestinationQueueId = queueId,
Target = new EntityReference(targetLogicalName.ToLower(), targetId)
};
AddToQueueResponse serviceResponse = (AddToQueueResponse)this.OrganizationService.Execute(request);
return(serviceResponse.QueueItemId);
}
public void JoinQueueInvalidTopicFail()
{
Helpdesksettings helpdesk = new Helpdesksettings()
{
HasQueue = true,
HasCheckIn = true,
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Unit unit = new Unit()
{
Code = AlphaNumericStringGenerator.GetString(8),
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
using (helpdesksystemContext context = new helpdesksystemContext())
{
context.Helpdesksettings.Add(helpdesk);
context.Unit.Add(unit);
context.SaveChanges();
Helpdeskunit helpdeskunit = new Helpdeskunit()
{
HelpdeskId = helpdesk.HelpdeskId,
UnitId = unit.UnitId
};
context.Helpdeskunit.Add(helpdeskunit);
context.SaveChanges();
}
AddToQueueRequest request = new AddToQueueRequest()
{
Nickname = AlphaNumericStringGenerator.GetString(10),
SID = AlphaNumericStringGenerator.GetStudentIDString(),
TopicID = 0
};
QueueFacade facade = new QueueFacade();
AddToQueueResponse response = facade.AddToQueue(request);
Assert.AreEqual(HttpStatusCode.BadRequest, response.Status);
}
/// <summary>
/// Method to assign the records in Queue
/// </summary>
public void AssignRecordsToQueues()
{
Random rdn = new Random(0);
AddToQueueRequest req = new AddToQueueRequest();
int queueCount = queueIds.Count;
if (queueCount <= 0)
{
throw new NullReferenceException("No queues are available to assign records.");
}
for (int j = 0; j < caseIds.Count; j++)
{
req.Target = new EntityReference("incident", caseIds[j]);
req.DestinationQueueId = queueIds[rdn.Next(queueCount) % queueCount];
AddToQueueResponse resp = (AddToQueueResponse)CRM.CreateSampleData.ConnectionToServer._service.Execute(req);
Console.Write(".");
}
Console.WriteLine("Assigned cases to queues");
}
public void GetQueueItemsByHelpdeskID()
{
Helpdesksettings helpdesk = new Helpdesksettings()
{
HasQueue = true,
HasCheckIn = false,
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Unit unit = new Unit()
{
Code = AlphaNumericStringGenerator.GetString(8),
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Topic topic = new Topic()
{
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
using (helpdesksystemContext context = new helpdesksystemContext())
{
context.Helpdesksettings.Add(helpdesk);
context.Unit.Add(unit);
context.SaveChanges();
Helpdeskunit helpdeskunit = new Helpdeskunit()
{
HelpdeskId = helpdesk.HelpdeskId,
UnitId = unit.UnitId
};
context.Helpdeskunit.Add(helpdeskunit);
context.SaveChanges();
topic.UnitId = unit.UnitId;
context.Topic.Add(topic);
context.SaveChanges();
}
AddToQueueRequest request = new AddToQueueRequest()
{
Nickname = AlphaNumericStringGenerator.GetString(10),
SID = AlphaNumericStringGenerator.GetStudentIDString(),
TopicID = topic.TopicId,
Description = "GetQueueItemsByHelpdeskID Test"
};
QueueFacade facade = new QueueFacade();
AddToQueueResponse response = facade.AddToQueue(request);
Assert.AreEqual(HttpStatusCode.OK, response.Status);
GetQueueItemsByHelpdeskIDResponse testResponse = facade.GetQueueItemsByHelpdeskID(helpdesk.HelpdeskId);
Assert.AreEqual(HttpStatusCode.OK, testResponse.Status);
var itemIds = testResponse.QueueItems.Select(i => i.ItemId).ToList();
Assert.IsTrue(itemIds.Contains(response.ItemId));
}
public void JoinQueueNoCheckInNewStudent()
{
Helpdesksettings helpdesk = new Helpdesksettings()
{
HasQueue = true,
HasCheckIn = false,
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Unit unit = new Unit()
{
Code = AlphaNumericStringGenerator.GetString(8),
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
Topic topic = new Topic()
{
IsDeleted = false,
Name = AlphaNumericStringGenerator.GetString(10),
};
using (helpdesksystemContext context = new helpdesksystemContext())
{
context.Helpdesksettings.Add(helpdesk);
context.Unit.Add(unit);
context.SaveChanges();
Helpdeskunit helpdeskunit = new Helpdeskunit()
{
HelpdeskId = helpdesk.HelpdeskId,
UnitId = unit.UnitId
};
context.SaveChanges();
topic.UnitId = unit.UnitId;
context.Topic.Add(topic);
context.SaveChanges();
}
AddToQueueRequest request = new AddToQueueRequest()
{
Nickname = AlphaNumericStringGenerator.GetString(10),
SID = AlphaNumericStringGenerator.GetStudentIDString(),
TopicID = topic.TopicId,
Description = "JoinQueueNoCheckInNewStudent Test"
};
QueueFacade facade = new QueueFacade();
AddToQueueResponse response = facade.AddToQueue(request);
Assert.AreEqual(HttpStatusCode.OK, response.Status);
Assert.IsTrue(response.ItemId > 0);
using (helpdesksystemContext context = new helpdesksystemContext())
{
Queueitem queueitem = context.Queueitem.FirstOrDefault(qi => qi.ItemId == response.ItemId);
var baseTime = DateTime.Now.AddMinutes(-1);
var addTime = queueitem.TimeAdded;
Assert.AreEqual(request.TopicID, queueitem.TopicId);
var timeDiff = baseTime.CompareTo(addTime);
Assert.IsTrue(timeDiff == -1);
Nicknames nicknames = context.Nicknames.FirstOrDefault(n => n.StudentId == queueitem.StudentId);
Assert.AreEqual(request.Nickname, nicknames.NickName);
Assert.AreEqual(request.SID, nicknames.Sid);
}
}
public TestDataQueue(AddToQueueRequest request, AddToQueueResponse response)
{
Request = request;
Response = response;
}
