/// <summary>
/// Aggiunge un messeggio dal Manager/Resolver al Ticket indicato
/// </summary>
/// <param name="TicketId">Id Ticket</param>
/// <param name="Text">Testo messaggio</param>
/// <param name="Preview">Eventuale anteprima</param>
/// <param name="HideToUser">Se nascondere il messaggio all'utente</param>
/// <param name="MessageType">Tipo di messaggio</param>
/// <param name="UpdateAccess">SE aggiornare l'accesso dell'utente al Ticket</param>
/// <param name="UserType">Tipo utente (per messaggio e controllo)</param>
/// <returns>Eventuali errori</returns>
public Domain.Enums.TicketMessageSendError MessageSendMan(
Int64 TicketId,
String Text,
String Preview,
Boolean HideToUser,
Domain.Enums.MessageType MessageType,
Domain.Enums.MessageUserType UserType,
Boolean UpdateAccess,
ref Int64 NewMessageId,
Int64 DraftId = -1,
Boolean IsDraft = false
)
{
bool isTicketClosed = false;
if (UserType == Domain.Enums.MessageUserType.none || UserType == Domain.Enums.MessageUserType.Partecipant ||
CurrentPerson.TypeID == (int)UserTypeStandard.Guest ||
CurrentPerson.TypeID == (int)UserTypeStandard.ExternalUser)
{
return(Domain.Enums.TicketMessageSendError.NoPermission);
}
if (String.IsNullOrEmpty(Text) || String.IsNullOrEmpty(Preview))
{
return(Domain.Enums.TicketMessageSendError.NoMessage);
}
Domain.TicketUser Usr = this.UserGetfromPerson(UC.CurrentUserID);
if (Usr == null || Usr.Id <= 0)
{
return(Domain.Enums.TicketMessageSendError.NoPermission);
}
Ticket tk = Manager.Get <Ticket>(TicketId);
if (tk == null)
{
return(Domain.Enums.TicketMessageSendError.TicketNotFound);
}
if (tk.IsDraft)
{
return(Domain.Enums.TicketMessageSendError.DraftTicket);
}
bool IsNew = false;
Message msg = (from Message m in tk.Messages where m.IsDraft == true && m.Creator != null && m.Creator.Id == Usr.Id select m).FirstOrDefault();
if (msg == null || msg.Id <= 0)
{
msg = new Message();
IsNew = true;
}
else
{
// TEORICAMENTE NON SERVE, MA FORSE MEGLIO METTERCELO!!!
if (DraftId != msg.Id)
{
//UPDATE FILE MESSAGE ID, FROM DraftId To msgId!!!
}
}
if (IsNew)
{
msg.CreateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
}
else
{
msg.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
}
msg.Text = Text;
msg.Preview = Preview;
msg.Creator = Usr;
msg.DisplayName = "";
msg.SendDate = DateTime.Now;
msg.ShowRealName = true;
msg.Ticket = tk;
msg.Type = MessageType;
msg.UserType = UserType;
msg.Visibility = !HideToUser;
if (tk.Status == TicketStatus.closeSolved || tk.Status == TicketStatus.closeUnsolved)
{
isTicketClosed = true;
msg.IsDraft = true;
}
else
{
msg.IsDraft = IsDraft;
}
msg.Action = Domain.Enums.MessageActionType.normal;
msg.ToStatus = tk.Status;
Domain.TicketUser usr = (from Assignment asg in tk.Assignemts where asg.AssignedTo != null orderby asg.CreatedOn select asg.AssignedTo).FirstOrDefault();
msg.ToUser = usr;
Domain.Category cat = (from Assignment asg in tk.Assignemts where asg.AssignedCategory != null orderby asg.CreatedOn select asg.AssignedCategory).FirstOrDefault();
if (cat == null)
{
cat = tk.CreationCategory;
}
msg.ToCategory = cat;
if (IsNew)
{
tk.Messages.Add(msg);
}
//else
// Manager.SaveOrUpdate<Message>(msg);
tk.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
Manager.SaveOrUpdate <Ticket>(tk);
if (UpdateAccess)
{
this.UserAccessUpdate(tk.Id);
}
NewMessageId = msg.Id;
if (isTicketClosed)
{
return(TicketMessageSendError.TicketClosed);
}
return(Domain.Enums.TicketMessageSendError.none);
}
/// <summary>
/// Aggiunge un messeggio DELL'UTENTE al Ticket indicato
/// </summary>
/// <param name="TicketId">Id Ticket</param>
/// <param name="Text">Testo messaggio</param>
/// <param name="Preview">Eventuale anteprima</param>
/// <param name="ChangeStatus">Indica se dopo l'invio il ticket dovrà modificare il suo stato (riapertura/chiusura)</param>
/// <param name="NewStatus">Il nuovo stato (se va modificato)</param>
/// <returns>Eventuali errori</returns>
public Domain.Enums.TicketMessageSendError MessageSendUser(
Int64 TicketId,
String Text,
String Preview,
ref Int64 MessageId,
Boolean IsDraft = false)
{
//Message ChkMsg = Manager.Get<Message>(DraftId);
//if(!ChkMsg.IsDraft)
// return TicketMessageSendError.none;
bool isTicketClosed = false;
if (String.IsNullOrEmpty(Text) || String.IsNullOrEmpty(Preview))
{
return(Domain.Enums.TicketMessageSendError.NoMessage);
}
Ticket tk = Manager.Get <Ticket>(TicketId);
if (tk == null)
{
return(Domain.Enums.TicketMessageSendError.TicketNotFound);
}
if (tk.IsDraft)
{
return(Domain.Enums.TicketMessageSendError.DraftTicket);
}
Domain.TicketUser Usr = this.CurrentUser;
if (tk.Owner.Id != Usr.Id)
{
if (!tk.IsBehalf)
{
return(Domain.Enums.TicketMessageSendError.NoPermission);
}
if (!this.SettingPermissionGet(Domain.Enums.PermissionType.Behalf))
{
return(Domain.Enums.TicketMessageSendError.NoPermission);
}
}
if (!Manager.IsInTransaction())
{
Manager.BeginTransaction();
}
//this.UserGetfromPerson(UC.CurrentUserID);
if (Usr == null || Usr.Id <= 0)
{
return(Domain.Enums.TicketMessageSendError.NoPermission);
}
bool IsNew = false;
bool IsBehalf = false;
Message msg = new Message();
if (!tk.IsBehalf || tk.Owner.Id == Usr.Id)
{
msg = (from Message m in tk.Messages
where m.IsDraft == true &&
m.Creator != null && m.Creator.Id == Usr.Id
select m).FirstOrDefault();
}
else
{
msg = (from Message m in tk.Messages
where m.IsDraft == true &&
m.CreatedBy != null && m.CreatedBy.Id == this.CurrentPerson.Id
select m).FirstOrDefault();
IsBehalf = true;
}
if (msg == null || msg.Id <= 0)
{
//msg = Manager.Get<Message>(DraftId);
//if (!msg.IsDraft)
//{
// return TicketMessageSendError.none;
//}
//else if (msg.Ticket == null || msg.Ticket.Id != TicketId)
//{
msg = new Message();
IsNew = true;
//}
}
//else
//{
// // TEORICAMENTE NON SERVE, MA FORSE MEGLIO METTERCELO!!!
// if (DraftId != msg.Id)
// {
// //UPDATE FILE MESSAGE ID, FROM DraftId To msgId!!!
// }
//}
if (IsNew)
{
msg.CreateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
}
else
{
msg.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
}
msg.Text = Text;
msg.Preview = Preview;
//msg.Creator = Usr;
msg.Creator = tk.Owner;
msg.DisplayName = "";
msg.SendDate = DateTime.Now;
msg.ShowRealName = true;
msg.Ticket = tk;
msg.Type = Domain.Enums.MessageType.Request;
msg.UserType = Domain.Enums.MessageUserType.Partecipant;
msg.Visibility = true;
if (tk.Status == TicketStatus.closeSolved || tk.Status == TicketStatus.closeUnsolved)
{
msg.IsDraft = true;
isTicketClosed = true;
}
else
{
msg.IsDraft = IsDraft;
}
msg.Action = Domain.Enums.MessageActionType.normal;
msg.ToStatus = tk.Status;
msg.IsBehalf = IsBehalf;
Domain.TicketUser Asusr = (from Assignment asg in tk.Assignemts where asg.AssignedTo != null orderby asg.CreatedOn select asg.AssignedTo).FirstOrDefault();
msg.ToUser = Asusr;
Domain.Category cat = (from Assignment asg in tk.Assignemts where asg.AssignedCategory != null orderby asg.CreatedOn select asg.AssignedCategory).FirstOrDefault();
if (cat == null)
{
cat = tk.CreationCategory;
}
msg.ToCategory = cat;
if (IsNew)
{
tk.Messages.Add(msg);
}
else
{
Manager.SaveOrUpdate <Message>(msg);
}
MessageId = msg.Id;
//TOLTO:
// Verrà visualizzato nella VIEW il messaggio "Creato da..." per TUTTI i messaggi in Behalf.
// Il messaggio di sistema verrà utilizzato SOLO per indicare che TUTTO il Ticket è passato nello stato di BEHALF.
//if (IsBehalf)
//{
// Message msgBehalf = new Message();
// msgBehalf.CreateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
// //RIVEDERE!!!
// msgBehalf.Text = "Created by: " + msg.CreatedBy.SurnameAndName;
// msgBehalf.Preview = "";
// msgBehalf.Creator = this.CurrentUser;
// msgBehalf.DisplayName = "";
// msgBehalf.SendDate = DateTime.Now;
// msgBehalf.ShowRealName = true;
// msgBehalf.Ticket = tk;
// msgBehalf.Type = Domain.Enums.MessageType.System;
// msgBehalf.UserType = msg.UserType;
// msgBehalf.Visibility = true;
// msgBehalf.Action = Domain.Enums.MessageActionType.behalfMessage;
// msgBehalf.ToStatus = tk.Status;
// msgBehalf.ToUser = tk.Owner;
// msgBehalf.ToCategory = msg.ToCategory;
// msgBehalf.IsBehalf = true;
// //Manager.SaveOrUpdate<Message>(msgBehalf);
// tk.Messages.Add(msgBehalf);
//}
tk.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress);
if (tk.Owner.Id == this.CurrentUser.Id)
{
tk.LastUserAccess = DateTime.Now;
}
else
{
tk.LastCreatorAccess = DateTime.Now;
}
Manager.SaveOrUpdate <Ticket>(tk);
try
{
Manager.Commit();
}
catch (Exception)
{
Manager.RollBack();
}
if (isTicketClosed)
{
return(TicketMessageSendError.TicketClosed);
}
return(Domain.Enums.TicketMessageSendError.none);
}
