public bool assignUserToTicket(int userID, int ticketID)
{
var user = getCurrentUser();
if (user.UserID == userID)
{
return false;
}
if (user.UserType == UserType.Customer)
{
return false;
}
var assignedToUser = getUser(userID);
if (assignedToUser.UserType != UserType.Help)
{
return false;
}
var ticket = getTicket(ticketID);
if (!assignedToUser.UserTicketLinks.Select(utl => utl.Ticket).Contains(ticket))
{
var userTicketLink = new UserTicketLink();
userTicketLink.UserID = assignedToUser.UserID;
userTicketLink.User = assignedToUser;
userTicketLink.TicketID = ticket.TicketID;
userTicketLink.Ticket = ticket;
db.UserTicketLinks.Add(userTicketLink);
ticket.TicketState = TicketState.Open;
var ticketEvent = new TicketEvent();
ticketEvent.NewTicketState = TicketState.Open;
ticketEvent.text = "Ticket " + ticket.TicketID + " ( " + ticket.TicketTitle + " ) assigned to " + assignedToUser.Email + " by " + user.Email;
ticketEvent.TicketID = ticket.TicketID;
ticketEvent.Ticket = ticket;
db.TicketEvents.Add(ticketEvent);
db.SaveChanges();
}
return true;
}
public bool createTicket(Ticket ticket)
{
ticket.OwnerUserID = getCurrentUserId();
db.Tickets.Add(ticket);
var user = getCurrentUser();
var userTicketLink = new UserTicketLink();
userTicketLink.UserID = user.UserID;
userTicketLink.User = user;
userTicketLink.TicketID = ticket.TicketID;
userTicketLink.Ticket = ticket;
db.UserTicketLinks.Add(userTicketLink);
var ticketEvent = new TicketEvent();
ticketEvent.text = "Ticket created";
db.TicketEvents.Add(ticketEvent);
db.SaveChanges();
return true;
}