Exemplo n.º 1
0
        public bool assignUserToTicket(int userID, int ticketID)
        {
            var user = getCurrentUser();
            if (user.UserID == userID)
            {
                return false;
            }
            if (user.UserType == UserType.Customer)
            {
                return false;
            }
            var assignedToUser = getUser(userID);
            if (assignedToUser.UserType != UserType.Help)
            {
                return false;
            }
            var ticket = getTicket(ticketID);
            if (!assignedToUser.UserTicketLinks.Select(utl => utl.Ticket).Contains(ticket))
            {
                var userTicketLink = new UserTicketLink();
                userTicketLink.UserID = assignedToUser.UserID;
                userTicketLink.User = assignedToUser;
                userTicketLink.TicketID = ticket.TicketID;
                userTicketLink.Ticket = ticket;
                db.UserTicketLinks.Add(userTicketLink);
                ticket.TicketState = TicketState.Open;

                var ticketEvent = new TicketEvent();
                ticketEvent.NewTicketState = TicketState.Open;
                ticketEvent.text = "Ticket " + ticket.TicketID + " ( " + ticket.TicketTitle + " ) assigned to " + assignedToUser.Email + " by " + user.Email;
                ticketEvent.TicketID = ticket.TicketID;
                ticketEvent.Ticket = ticket;
                db.TicketEvents.Add(ticketEvent);
                db.SaveChanges();
            }
            return true;
        }
Exemplo n.º 2
0
        public bool createTicket(Ticket ticket)
        {
            ticket.OwnerUserID = getCurrentUserId();
            db.Tickets.Add(ticket);
            var user = getCurrentUser();

            var userTicketLink = new UserTicketLink();
            userTicketLink.UserID = user.UserID;
            userTicketLink.User = user;
            userTicketLink.TicketID = ticket.TicketID;
            userTicketLink.Ticket = ticket;
            db.UserTicketLinks.Add(userTicketLink);

            var ticketEvent = new TicketEvent();
            ticketEvent.text = "Ticket created";
            db.TicketEvents.Add(ticketEvent);
            db.SaveChanges();
            return true;
        }