public static SlaPausedTim GetSlaPausedTim(LoginUser loginUser, int id)
{
SlaPausedTimes slaPausedTimes = new SlaPausedTimes(loginUser);
slaPausedTimes.LoadById(id);
if (slaPausedTimes.IsEmpty)
{
return(null);
}
else
{
return(slaPausedTimes[0]);
}
}
public static TimeSpan CalculatePausedTime(int ticketId,
Organization organization,
BusinessHours businessHours,
SlaTrigger slaTrigger,
List <DateTime> daysToPause,
CalendarEvents holidays,
LoginUser loginUser,
Dictionary <int, double> businessPausedTimes,
Logs logs = null,
bool overwritePrevious = false,
DateTime?startOn = null)
{
TimeSpan totalPausedTime = new TimeSpan();
SlaPausedTimes slaPausedTimes = new SlaPausedTimes(loginUser);
slaPausedTimes.LoadByTicketId(ticketId, startOn);
foreach (SlaPausedTime slaPausedTime in slaPausedTimes)
{
bool hasBeenCalculated = slaPausedTime.BusinessPausedTime != null;
if (!hasBeenCalculated || (hasBeenCalculated && overwritePrevious))
{
TimeSpan rangePausedTime = SlaPausedTimes.CalculatePausedTime(loginUser,
organization,
slaTrigger,
slaPausedTime.PausedOnUtc,
(DateTime)slaPausedTime.ResumedOnUtc,
businessHours,
daysToPause,
holidays,
logs);
totalPausedTime = totalPausedTime.Add(rangePausedTime);
//return the results to stored them in the db.
businessPausedTimes.Add(slaPausedTime.Id, rangePausedTime.TotalSeconds);
}
else if (hasBeenCalculated && !overwritePrevious)
{
TimeSpan previouslyCalculatedPausedTime = TimeSpan.FromSeconds((int)slaPausedTime.BusinessPausedTime);
totalPausedTime = totalPausedTime.Add(previouslyCalculatedPausedTime);
}
}
return(totalPausedTime);
}
public SlaPausedTim(DataRow row, SlaPausedTimes slaPausedTimes) : base(row, slaPausedTimes)
{
_slaPausedTimes = slaPausedTimes;
}
