public static string GetTicketHistory(LoginUser loginUser, int ticketID, DateTime?minUtcDate)
{
ActionLogs logs = new ActionLogs(loginUser);
if (minUtcDate == null)
{
logs.LoadByTicketID(ticketID);
}
else
{
logs.LoadByTicketID(ticketID, (DateTime)minUtcDate);
}
if (logs.IsEmpty)
{
return("");
}
StringBuilder builder = new StringBuilder();
builder.Append(@"<div style=""background-color: #EDF0F5; color: #004394; margin-bottom:10px; padding-left:5px; border: solid 1px #9FB0CF; font-size: 18px; font-weight: bold;"" class=""ui-corner-all"">Recent History</div>");
foreach (ActionLog log in logs)
{
builder.Append(string.Format("<div style=\" color: #004394; padding-left:10px; \"><strong>{0}</strong>: {1} - <span style=\"font-style: italic;\">{2}</span></div>", log.CreatorName, log.Description, log.DateCreated.ToString("g", loginUser.CultureInfo)));
}
return(builder.ToString());
}
public static void RemoveSubscription(LoginUser loginUser, int userID, ReferenceType refType, int refID)
{
Subscriptions subscriptions = new Subscriptions(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "DELETE FROM Subscriptions WHERE (RefType = @RefType) AND (RefID = @RefID) AND (UserID = @UserID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@UserID", userID);
command.Parameters.AddWithValue("@RefType", (int)refType);
command.Parameters.AddWithValue("@RefID", refID);
subscriptions.ExecuteNonQuery(command, "Subscriptions,Tickets,Users");
}
string description = "Unsubscribed '" + Users.GetUserFullName(loginUser, userID) + "' from ";
if (refType == ReferenceType.Tickets)
{
Ticket ticket = (Ticket)Tickets.GetTicket(loginUser, refID);
description = description + Tickets.GetTicketLink(ticket);
}
ActionLogs.AddActionLog(loginUser, ActionLogType.Delete, refType, refID, description);
ActionLogs.AddActionLog(loginUser, ActionLogType.Delete, ReferenceType.Users, userID, description);
}
partial void AfterRowInsert(ProductVersion productVersion)
{
Product product = (Product)Products.GetProduct(LoginUser, productVersion.ProductID);
string description = "Created new version '" + productVersion.VersionNumber + "' for product '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
partial void BeforeRowDelete(int productID)
{
Product product = (Product)Products.GetProduct(LoginUser, productID);
string description = "Deleted product '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Products, productID, description);
}
public void AddCustomer(int organizationID, int productID)
{
using (SqlCommand command = new SqlCommand())
{
command.CommandText = @"INSERT INTO
OrganizationProducts
(OrganizationID, ProductID, IsVisibleOnPortal, DateCreated, DateModified, CreatorID, ModifierID)
VALUES
(@OrganizationID, @ProductID, 1, @DateCreated, @DateModified, @CreatorID, @ModifierID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@OrganizationID", organizationID);
command.Parameters.AddWithValue("@ProductID", productID);
command.Parameters.AddWithValue("@DateCreated", DateTime.UtcNow);
command.Parameters.AddWithValue("@DateModified", DateTime.UtcNow);
command.Parameters.AddWithValue("@CreatorID", LoginUser.UserID);
command.Parameters.AddWithValue("@ModifierID", LoginUser.UserID);
ExecuteNonQuery(command, "OrganizationProducts");
}
string organizationName = ((Organization)Organizations.GetOrganization(LoginUser, organizationID)).Name;
string productName = ((Product)Products.GetProduct(LoginUser, productID)).Name;
string description = "Added product '" + productName + "' to customer '" + organizationName + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Products, productID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Organizations, organizationID, description);
}
partial void BeforeRowDelete(int actionID)
{
Action action = (Action)Actions.GetAction(LoginUser, actionID);
string description = "Deleted action '" + action.Name + "' from " + Tickets.GetTicketLink(LoginUser, action.TicketID);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Tickets, action.TicketID, description);
}
public static void AddSubscription(LoginUser loginUser, int userID, ReferenceType refType, int refID)
{
if (IsUserSubscribed(loginUser, userID, refType, refID))
{
return;
}
Subscriptions subscriptions = new Subscriptions(loginUser);
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "INSERT INTO Subscriptions (RefType, RefID, UserID, DateCreated, DateModified, CreatorID, ModifierID) VALUES (@RefType, @RefID, @UserID, @DateCreated, @DateModified, @CreatorID, @ModifierID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@UserID", userID);
command.Parameters.AddWithValue("@RefID", refID);
command.Parameters.AddWithValue("@RefType", (int)refType);
command.Parameters.AddWithValue("@DateCreated", DateTime.UtcNow);
command.Parameters.AddWithValue("@DateModified", DateTime.UtcNow);
command.Parameters.AddWithValue("@CreatorID", loginUser.UserID);
command.Parameters.AddWithValue("@ModifierID", loginUser.UserID);
subscriptions.ExecuteNonQuery(command, "Subscriptions,Tickets,Users");
}
string description = "Subscribed '" + Users.GetUserFullName(loginUser, userID) + "' to ";
if (refType == ReferenceType.Tickets)
{
Ticket ticket = (Ticket)Tickets.GetTicket(loginUser, refID);
description = description + Tickets.GetTicketLink(ticket);
}
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, refType, refID, description);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Users, userID, description);
}
partial void BeforeRowDelete(int productVersionID)
{
ProductVersion version = (ProductVersion)ProductVersions.GetProductVersion(LoginUser, productVersionID);
Product product = (Product)Products.GetProduct(LoginUser, version.ProductID);
string description = "Deleted version '" + version.VersionNumber + "' for product '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.ProductVersions, productVersionID, description);
}
//public struct UserID
//{
// public int _value;
// static public explicit operator UserID(int refID) { return new UserID() { _value = refID }; }
//}
//public static void AddActionLog(LoginUser loginUser, ActionLogType type, UserID refID, string description)
//{
// AddActionLog(loginUser, type, ReferenceType.Users, refID._value, description);
//}
//public struct TicketID
//{
// public int _value;
// static public explicit operator TicketID(int refID) { return new TicketID() { _value = refID }; }
//}
//public static void AddActionLog(LoginUser loginUser, ActionLogType type, TicketID refID, string description)
//{
// TicketLog.AddLog(loginUser, type, refID._value, description);
//}
public static void AddActionLog(LoginUser loginUser, ActionLogType type, ReferenceType refType, int refID, string description)
{
ActionLogs actionLogs = new ActionLogs(loginUser);
ActionLog actionLog = actionLogs.AddNewActionLog();
actionLog.Description = description;
actionLog.OrganizationID = loginUser.OrganizationID < 0 ? null : (int?)loginUser.OrganizationID;
actionLog.ActionLogType = type;
actionLog.RefID = refID;
actionLog.RefType = refType;
actionLogs.Save();
}
public static void AddInternalActionLog(LoginUser loginUser, string description)
{
ActionLogs actionLogs = new ActionLogs(loginUser);
ActionLog actionLog = actionLogs.AddNewActionLog();
actionLog.Description = description;
actionLog.OrganizationID = null;
actionLog.ActionLogType = ActionLogType.Insert;
actionLog.RefID = -1;
actionLog.RefType = ReferenceType.SystemSettings;
actionLogs.Save();
}
partial void BeforeRowEdit(Action action)
{
var oldAction = (Action)Actions.GetActionByID(LoginUser, action.ActionID);
action.Description = HtmlUtility.FixScreenRFrame((action.Row["Description"] == DBNull.Value) ? string.Empty : action.Description);
string actionNumber = GetActionNumber(action.TicketID, action.ActionID);
string description = "Modified action #" + actionNumber + " on " + Tickets.GetTicketLink(LoginUser, action.TicketID) + (oldAction.IsVisibleOnPortal != action.IsVisibleOnPortal ? " - action changed is visible to = " + action.IsVisibleOnPortal : "");
if (!this.isAdminClean)
{
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Tickets, action.TicketID, description);
}
}
public static ActionLog GetActionLog(LoginUser loginUser, int actionLogID)
{
ActionLogs actionLogs = new ActionLogs(loginUser);
actionLogs.LoadByActionLogID(actionLogID);
if (actionLogs.IsEmpty)
{
return(null);
}
else
{
return(actionLogs[0]);
}
}
partial void BeforeRowEdit(CustomValue newValue)
{
CustomValue oldValue = CustomValues.GetCustomValue(LoginUser, newValue.CustomValueID);
newValue.OrganizationID = LoginUser.OrganizationID;
if (oldValue.Value == newValue.Value)
{
return;
}
CustomField customField = CustomFields.GetCustomField(LoginUser, newValue.CustomFieldID);
string format = "Changed {0} from '{1}' to '{2}'.";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, customField.RefType, newValue.RefID, string.Format(format, customField.Name, oldValue.Value, newValue.Value));
}
partial void AfterRowInsert(Action action)
{
string description = string.Format("Added {0} action ", action.IsVisibleOnPortal ? "public" : "private");
if (_actionLogInstantMessage != null)
{
description = _actionLogInstantMessage;
}
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Tickets, action.TicketID, description + action.Name + " to " + Tickets.GetTicketLink(LoginUser, action.TicketID));
if (_updateChildTickets)
{
AddChildActions(action);
}
}
public void RemoveCustomer(int organizationID, int productID)
{
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "DELETE FROM OrganizationProducts WHERE (ProductID = @ProductID) AND (OrganizationID = @OrganizationID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@OrganizationID", organizationID);
command.Parameters.AddWithValue("@ProductID", productID);
ExecuteNonQuery(command, "OrganizationProducts");
}
Organization org = (Organization)Organizations.GetOrganization(LoginUser, organizationID);
Product product = (Product)Products.GetProduct(LoginUser, productID);
string description = "Removed '" + product.Name + "' from the customer " + org.Name;
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Products, productID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Organizations, organizationID, description);
}
public void DeleteGroupUser(int groupID, int userID)
{
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "DELETE FROM GroupUsers WHERE (UserID = @UserID) AND (GroupID = @GroupID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@UserID", userID);
command.Parameters.AddWithValue("@GroupID", groupID);
ExecuteNonQuery(command, "GroupUsers");
}
User user = (User)Users.GetUser(LoginUser, userID);
Group group = (Group)Groups.GetGroup(LoginUser, groupID);
string description = "Removed '" + user.FirstName + " " + user.LastName + "' from group '" + group.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Groups, groupID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, userID, description);
}
partial void BeforeRowEdit(Product product)
{
string description;
Product oldProduct = (Product)Products.GetProduct(LoginUser, product.ProductID);
if (oldProduct.Description != product.Description)
{
description = "Changed description for product '" + product.Description + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Products, product.ProductID, description);
}
if (oldProduct.Name != product.Name)
{
description = "Changed product name '" + oldProduct.Description + "' to '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Products, product.ProductID, description);
}
}
partial void BeforeRowEdit(ProductVersion productVersion)
{
Product product = (Product)Products.GetProduct(LoginUser, productVersion.ProductID);
ProductVersion oldVersion = (ProductVersion)GetProductVersion(LoginUser, productVersion.ProductVersionID);
string description = "";
string oldVersionString = oldVersion.ReleaseDate == null ? "empty" : ((DateTime)oldVersion.ReleaseDate).ToString(GetDateFormatNormal())
;
if (oldVersion.Description != productVersion.Description)
{
description = "Changed description for version '" + productVersion.VersionNumber + "' on product '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
if (oldVersion.IsReleased != productVersion.IsReleased)
{
description = "Changed release status for version '" + productVersion.VersionNumber + "' on product '" + product.Name + "' to " + productVersion.IsReleased.ToString();
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
if (oldVersion.ReleaseDate != productVersion.ReleaseDate)
{
description = "Changed the release date for version '" + productVersion.VersionNumber + "' on product '" + product.Name + "' from " + oldVersionString + "' to '" + ((DateTime)productVersion.ReleaseDate).ToString(GetDateFormatNormal()) + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
if (oldVersion.VersionNumber != productVersion.VersionNumber)
{
description = "Changed the version number for version '" + productVersion.VersionNumber + "' on product '" + product.Name + "' to '" + productVersion.VersionNumber + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
if (oldVersion.ProductVersionStatusID != productVersion.ProductVersionStatusID)
{
string oldStatus = ((ProductVersionStatus)ProductVersionStatuses.GetProductVersionStatus(LoginUser, oldVersion.ProductVersionStatusID)).Name;
string newStatus = ((ProductVersionStatus)ProductVersionStatuses.GetProductVersionStatus(LoginUser, productVersion.ProductVersionStatusID)).Name;
description = "Changed the status for version '" + productVersion.VersionNumber + "' on product '" + product.Name + "' from " + oldStatus + "' to '" + newStatus + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.ProductVersions, productVersion.ProductVersionID, description);
}
}
public void AddGroupUser(int userID, int groupID)
{
using (SqlCommand command = new SqlCommand())
{
command.CommandText = "INSERT INTO GroupUsers (GroupID, UserID, DateCreated, DateModified, CreatorID, ModifierID) VALUES (@GroupID, @UserID, @DateCreated, @DateModified, @CreatorID, @ModifierID)";
command.CommandType = CommandType.Text;
command.Parameters.AddWithValue("@GroupID", groupID);
command.Parameters.AddWithValue("@UserID", userID);
command.Parameters.AddWithValue("@DateCreated", DateTime.UtcNow);
command.Parameters.AddWithValue("@DateModified", DateTime.UtcNow);
command.Parameters.AddWithValue("@CreatorID", LoginUser.UserID);
command.Parameters.AddWithValue("@ModifierID", LoginUser.UserID);
ExecuteNonQuery(command, "GroupUsers");
}
User user = (User)Users.GetUser(LoginUser, userID);
Group group = (Group)Groups.GetGroup(LoginUser, groupID);
string description = "Added '" + user.FirstName + " " + user.LastName + "' to group '" + group.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Groups, groupID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Users, userID, description);
}
public void RemoveCustomer(int organizationProductID)
{
OrganizationProducts organizationProducts = new OrganizationProducts(LoginUser);
organizationProducts.LoadItemInfo(organizationProductID);
if (organizationProducts.IsEmpty)
{
return;
}
OrganizationProduct organizationProduct = organizationProducts[0];
/*using (SqlCommand command = new SqlCommand())
* {
* command.CommandText = "DELETE FROM OrganizationProducts WHERE (OrganizationProductID = @OrganizationProductID)";
* command.CommandType = CommandType.Text;
* command.Parameters.AddWithValue("@OrganizationProductID", organizationProductID);
* ExecuteNonQuery(command, "OrganizationProducts");
* }*/
string description;
if (organizationProduct.ProductVersionID != null)
{
description = "Removed product '" + (string)organizationProduct.Row["ProductName"] + "' version '" + (string)organizationProduct.Row["VersionNumber"] + "' from customer '" +
(string)organizationProduct.Row["OrganizationName"] + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.ProductVersions, (int)organizationProduct.ProductVersionID, description);
}
else
{
description = "Removed product '" + (string)organizationProduct.Row["ProductName"] + "' from customer '" +
(string)organizationProduct.Row["OrganizationName"] + "'";
}
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Organizations, organizationProduct.OrganizationID, description);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Delete, ReferenceType.Products, organizationProduct.ProductID, description);
organizationProducts.DeleteFromDB(organizationProductID);
}
partial void AfterRowInsert(Product product)
{
string description = "Created product '" + product.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Insert, ReferenceType.Products, product.ProductID, description);
}
public ActionLog(DataRow row, ActionLogs actionLogs) : base(row, actionLogs)
{
_actionLogs = actionLogs;
}
public SlaLevel Clone(string cloneName = null)
{
int cloneSlaLevelId = 0;
LoginUser loginUser = Collection.LoginUser;
SlaLevels slaLevels = new SlaLevels(loginUser);
SlaLevel clone = slaLevels.AddNewSlaLevel();
clone.OrganizationID = OrganizationID;
if (string.IsNullOrEmpty(cloneName))
{
clone.Name = Name + " (Clone)";
}
else
{
clone.Name = cloneName;
}
clone.Collection.Save();
cloneSlaLevelId = clone.SlaLevelID;
string actionLog = string.Format("{0} cloned SLA Level {1} into {2}.", loginUser.GetUserFullName(), this.Name, clone.Name);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
//Clone SLA's triggers
SlaTriggers clonedSlaTriggers = new SlaTriggers(loginUser);
SlaTriggers originalSlaTriggers = new SlaTriggers(loginUser);
try
{
originalSlaTriggers.LoadBySlaLevel(OrganizationID, SlaLevelID);
foreach (SlaTrigger slaTrigger in originalSlaTriggers.OrderBy(o => o.SlaTriggerID).ToList())
{
SlaTrigger clonedSlaTrigger = clonedSlaTriggers.AddNewSlaTrigger();
slaTrigger.ClonePropertiesTo(clonedSlaTrigger);
clonedSlaTrigger.SlaLevelID = cloneSlaLevelId;
}
clonedSlaTriggers.BulkSave();
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} Triggers into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Triggers", "SlaLevels.Clone - Triggers");
}
//Clone SLA's Pause on specific days
try
{
clonedSlaTriggers = new SlaTriggers(loginUser);
clonedSlaTriggers.LoadBySlaLevel(OrganizationID, cloneSlaLevelId);
foreach (SlaTrigger slaTrigger in originalSlaTriggers)
{
SlaPausedDays clonedSlaPausedDays = new SlaPausedDays(loginUser);
SlaPausedDays originalSlaPausedDays = new SlaPausedDays(loginUser);
originalSlaPausedDays.LoadByTriggerID(slaTrigger.SlaTriggerID);
int newTriggerId = clonedSlaTriggers.Where(p => p.TicketTypeID == slaTrigger.TicketTypeID && p.TicketSeverityID == slaTrigger.TicketSeverityID && p.SlaLevelID == cloneSlaLevelId).First().SlaTriggerID;
foreach (SlaPausedDay slaPausedDay in originalSlaPausedDays.OrderBy(o => o.DateToPause).ToList())
{
SlaPausedDay clonedSlaPausedDay = clonedSlaPausedDays.AddNewSlaPausedDay();
clonedSlaPausedDay.SlaTriggerId = newTriggerId;
clonedSlaPausedDay.DateToPause = slaPausedDay.DateToPauseUtc;
}
clonedSlaPausedDays.BulkSave();
}
}
catch (Exception ex)
{
actionLog = string.Format("Failed to clone sla {0} DaysToPause into {1}.", this.SlaLevelID, clone.SlaLevelID);
ActionLogs.AddActionLog(loginUser, ActionLogType.Insert, ReferenceType.Sla, cloneSlaLevelId, actionLog);
ExceptionLogs.LogException(loginUser, ex, "Cloning Sla Pause On Days", "SlaLevels.Clone - Pause On Days");
}
return(clone);
}
