/* Takes the input of userId and searches in the database table [users] This function will retrieve the userName from the database table [users] */
public static string GetUserName(string userId, string agentLocationCode)
{
using (tsc_tools db = new tsc_tools())
{
user user = new user();
var userRecord = db.users.Where(u => u.userId == userId.ToLower()).SingleOrDefault();
if (userRecord != null)
{
if (agentLocationCode != "" && (userRecord.locationCode == "" || userRecord.locationCode == null))
{
userRecord.locationCode = agentLocationCode.ToUpper();
db.Entry(userRecord).CurrentValues.SetValues(userRecord);
db.SaveChanges();
locationLookup locationLookup = new locationLookup();
var locationLookupRecord = db.locationLookups.Where(l => l.locationCode == agentLocationCode.ToUpper()).SingleOrDefault();
if (locationLookupRecord == null)
{
locationLookup.locationCode = agentLocationCode.ToUpper();
string locationName = "Building: " + agentLocationCode;
locationLookup.locationName = locationName;
db.locationLookups.Add(locationLookup);
db.SaveChanges();
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
context.Clients.Group(groupNames.Monitor).addLocationName(agentLocationCode, locationName);
}
}
return(userRecord.userName.ToUpper());
}
else
{
return(null);
}
}
}
/* Checks helperConnection for an existing record and connectionStatus.
* If no record exists return noRecord
* If a record exists check if connectionStatus is notConnected
* True: Update ConnectionStatus and return newConnection
* False: return existingConnection */
public static string GetChatHelper(string userId, string connectionId)
{
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord = db.chatHelpers.Where(c => c.userId == userId).SingleOrDefault();
if (chatHelperRecord != null)
{
if (chatHelperRecord.connectionId != "")
{
return("existingConnection");
}
else
{
int maximumChats = chatHelperRecord.maximumChats;
chatHelperRecord.connectionId = connectionId;
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
db.Configuration.LazyLoadingEnabled = false;
var Record = db.chatHelpers.Where(c => c.userId == userId).SingleOrDefault();
return(JsonConvert.SerializeObject(Record));
}
}
else
{
return("noRecord");
}
}
}
/* Adds a user record to the users table if one does not exist already */
public static void AddUserRecord(string userId, string userName, string AgentLocationCode)
{
using (tsc_tools db = new tsc_tools())
{
user user = new user();
user.userId = userId;
user.userName = userName;
db.users.Add(user);
db.SaveChanges();
}
}
/* Retrieves fields connectionId, userId, userName (from users), sessionStartTime and milestone from
* the sashaSessions Database and returns it to the monitor that called for it */
public static string GetSashaSessionRecords(string instance)
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
var sashaSessionRecord =
from s in db.sashaSessions
select new { s.connectionId, s.userId, s.user.userName, s.sessionStartTime, s.milestone };
return(JsonConvert.SerializeObject(sashaSessionRecord));
}
}
/* Retrieves Location Codes and Location Names */
public static string GetLocationCodes()
{
using (tsc_tools db = new tsc_tools())
{
locationLookup locationCode = new locationLookup();
var locationLookupRecords =
from l in db.locationLookups
orderby l.locationName
select l;
return(JsonConvert.SerializeObject(locationLookupRecords));
}
}
/* Saves the Chat Log to the Database */
public static void SaveChatLog(string chatId, string time, string name, string message)
{
using (tsc_tools db = new tsc_tools())
{
chatLog chatLog = new chatLog();
chatLog.id = Guid.NewGuid();
chatLog.chatId = chatId;
chatLog.time = time;
chatLog.name = name;
chatLog.message = message;
db.chatLogs.Add(chatLog);
db.SaveChanges();
}
}
/* Removes the SASHA session record from the database */
public static bool RemoveSashaSessionRecord(string connectionId)
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
var sashaSessionRecord = db.sashaSessions.Where(s => s.connectionId == connectionId).SingleOrDefault();
if (sashaSessionRecord != null)
{
db.sashaSessions.Remove(sashaSessionRecord);
db.SaveChanges();
return(true);
}
return(false);
}
}
/* Returns a table of unseen announcements */
public static string checkAnnouncements(string userId)
{
using (tsc_tools db = new tsc_tools())
{
annoucement announcement = new annoucement();
var unseenAnnouncements = db.annoucements.OrderByDescending(a => a.enteredDate).Where(a => !a.seenBy.Contains("|" + userId + "|")).Select(a => new { a.enteredDate, a.user.userName, a.announcementText });
var json = JsonConvert.SerializeObject(unseenAnnouncements);
foreach (var announcementRecord in db.annoucements.Where(a => !a.seenBy.Contains("|" + userId + "|")).ToList())
{
string seenBy = announcementRecord.seenBy;
announcementRecord.seenBy = seenBy + "|" + userId + "|";
db.Entry(announcementRecord).CurrentValues.SetValues(announcementRecord);
db.SaveChanges();
}
return(json);
}
}
public static void ToggleHelperStatus(string connectionId, string status)
{
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord =
(from c in db.chatHelpers
where c.connectionId == connectionId
select c
).FirstOrDefault();
if (chatHelperRecord != null)
{
chatHelperRecord.onlineStatus = status;
}
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
}
}
/* Adds a record to the SashaSessions Database on connection of a SASHA client */
public static bool AddSashaSessionRecord(string connectionId, string userId, string smpSessionId, string sessionStartTime, string milestone, string instance)
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
if (!db.sashaSessions.Any(s => s.connectionId == connectionId))
{
sashaSession.connectionId = connectionId;
sashaSession.userId = userId;
sashaSession.smpSessionId = smpSessionId;
sashaSession.sessionStartTime = sessionStartTime;
sashaSession.milestone = milestone;
sashaSession.instance = instance;
db.sashaSessions.Add(sashaSession);
db.SaveChanges();
return(true);
}
return(false);
}
}
public static void pushChat(string connectionId, string requesterConnectionId, string requesterName)
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
var sashaSessionRecord =
(from s in db.sashaSessions
where s.connectionId == connectionId
select s
).FirstOrDefault();
if (sashaSessionRecord != null)
{
string smpSessionId = sashaSessionRecord.smpSessionId;
string userName = sashaSessionRecord.user.userName;
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
context.Groups.Add(requesterConnectionId, smpSessionId);
context.Clients.Client(requesterConnectionId).addChatTab(smpSessionId, userName, "push");
context.Clients.Client(connectionId).requestChat(requesterName, requesterConnectionId);
}
}
}
/* Updates Chat Helper record to mark them offline, no longer connected and closes any changes they have open in chatSessions */
public static void UpdateChatHelper(string connectionId)
{
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord = db.chatHelpers.Where(c => c.connectionId == connectionId).SingleOrDefault();
if (chatHelperRecord != null)
{
chatHelperRecord.connectionId = "";
chatHelperRecord.currentChats = 0;
chatHelperRecord.onlineStatus = "Offline";
}
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
chatSession chatSession = new chatSession();
foreach (var chatSessionRecord in db.chatSessions.Where(c => c.helperConnectionId == connectionId && c.completeDate == "").ToList())
{
chatSessionRecord.completeDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
}
db.SaveChanges();
}
}
/* Sets Database tables to an initialized state on application startup
* Empties records from table sashaSessionRecords
* chatSessionRecords
* set completeDate to 'Auto Closed' for any records that were not closed
* ChatHelpers
* connectionId ""
* currentChats 0
* lastChatTime CurrentTime
*/
public static void InitializeTables()
{
using (tsc_tools db = new tsc_tools())
{
sashaSession sashaSession = new sashaSession();
var sashaSessionRecords = db.sashaSessions;
db.sashaSessions.RemoveRange(sashaSessionRecords);
db.SaveChanges();
chatSession chatSession = new chatSession();
foreach (var chatSessionRecord in db.chatSessions.Where(c => c.completeDate == "").ToList())
{
chatSessionRecord.completeDate = "Auto Closed";
}
db.SaveChanges();
foreach (var chatHelperRecord in db.chatHelpers.ToList())
{
chatHelperRecord.connectionId = "";
chatHelperRecord.currentChats = 0;
chatHelperRecord.lastChatTime = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
}
db.SaveChanges();
}
}
/* Updates the sashaSessionrecord with the current time so that it starts getting tracked on monitors */
public static void UpdateSashaSessionRecord(string userId, string connectionId, string milestone, string lastAgentActivityTime)
{
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var sashaSessionRecord =
(from s in db.sashaSessions
where s.userId == userId &&
s.connectionId == connectionId
select s
).FirstOrDefault();
if (sashaSessionRecord != null)
{
string userName = sashaSessionRecord.user.userName;
string sessionStartTime = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
sashaSessionRecord.sessionStartTime = sessionStartTime;
db.Entry(sashaSessionRecord).CurrentValues.SetValues(sashaSessionRecord);
db.SaveChanges();
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
context.Clients.Group(groupNames.Monitor).addSashaSession(connectionId, userId, userName, sessionStartTime, milestone, lastAgentActivityTime);
}
}
}
/* Checks for an available helper and connects them if ready */
public static bool GetAvailableHelper(string smpSessionId, string userId, string userName, string connectionId, string flowName, string stepName)
{
Dictionary <string, string> returnInfo = new Dictionary <string, string>();
using (tsc_tools db = new tsc_tools())
{
chatHelper chatHelper = new chatHelper();
var chatHelperRecord =
(from c in db.chatHelpers
where c.onlineStatus == "Online"
select c
).FirstOrDefault();
if (chatHelperRecord == null)
{
/* No Online Chat Helpers */
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
context.Clients.Client(connectionId).throwMessage("Notice", "There are currently no chat helpers online.", false);
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, "SYSTEM", "There are currently no chat helpers online.");
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.agentId = userId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
return(false);
}
chatHelperRecord =
(from c in db.chatHelpers
where c.onlineStatus == "Online" &&
c.currentChats < c.maximumChats &&
c.userId != userId
orderby c.lastChatTime ascending
select c
).FirstOrDefault();
if (chatHelperRecord == null)
{
/* Helpers online but all at maximum sessions */
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
context.Clients.Client(connectionId).throwMessage("Notice", "All available chat helpers are busy.", false);
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, "SYSTEM", "All chat helpers are busy.");
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.agentId = userId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.completeDate = "";
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
return(false);
}
if (chatHelperRecord != null)
{
string chatHelperId = chatHelperRecord.userId;
string chatHelperName = chatHelperRecord.user.userName;
string chatHelperConnectionId = chatHelperRecord.connectionId;
string lastChatTime = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
int currentChats = chatHelperRecord.currentChats + 1;
/* Helper Found */
var time = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
var context = GlobalHost.ConnectionManager.GetHubContext <MyHub>();
context.Clients.Client(connectionId).broadcastMessage(smpSessionId, time, chatHelperName, "Hello " + userName + " how may I assist you?");
returnInfo.Add("Available", "True");
returnInfo.Add("chatHelperId", chatHelperId);
returnInfo.Add("chatHelperName", chatHelperName);
chatHelperRecord.currentChats = currentChats;
db.Entry(chatHelperRecord).CurrentValues.SetValues(chatHelperRecord);
db.SaveChanges();
chatSession ChatSession = new chatSession();
ChatSession.chatGUID = Guid.NewGuid();
ChatSession.sashaSessionId = smpSessionId;
ChatSession.agentConnectionId = connectionId;
ChatSession.helperConnectionId = chatHelperConnectionId;
ChatSession.agentId = userId;
ChatSession.helperId = chatHelperId;
ChatSession.lastActivity = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.requestDate = System.DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ssZ");
ChatSession.completeDate = "";
ChatSession.flowName = flowName;
ChatSession.stepName = stepName;
db.chatSessions.Add(ChatSession);
db.SaveChanges();
context.Groups.Add(chatHelperConnectionId, smpSessionId);
context.Clients.Client(chatHelperConnectionId).addChatTab(smpSessionId, userName, "pull");
}
return(true);
}
}