private void OnCallClient(object sender, ClientRequest request)
{
Task.Run(() =>
{
lock (callLock)
{
Notify(request);
}
});
}
private void Notify(ClientRequest request)
{
try
{
logger.Debug("оповещение о новом запросе клиента [{0}]", request);
ShowMessage(request);
PlayVoice(request);
CloseMessage();
}
catch (Exception e)
{
logger.Error(e);
}
}
private async void ClearDisplayTextIfNeed(ClientRequest request)
{
if (!HubSettings.Enabled || !NeedClearText(request))
{
return;
}
try
{
logger.Debug("clear text [device: {0}]", request.Operator.Workplace.DisplayDeviceId);
using (var channel = DisplayChannelManager.CreateChannel())
{
await channel.Service.ClearText(request.Operator.Workplace.DisplayDeviceId);
}
}
catch (Exception e)
{
logger.Error(e);
}
}
private async void ShowDisplayText(ClientRequest request)
{
if (!HubSettings.Enabled)
{
return;
}
try
{
logger.Debug("show text [device: {0}; text: {1}]", request.Operator.Workplace.DisplayDeviceId, request.Number);
using (var channel = DisplayChannelManager.CreateChannel())
{
await channel.Service.ShowText(request.Operator.Workplace.DisplayDeviceId, request.Number.ToString());
}
}
catch (Exception e)
{
logger.Error(e);
}
}
private async void EditClientRequestForm_Load(object sender, EventArgs e)
{
Enabled = false;
try
{
using (var channel = UserChannelManager.CreateChannel())
{
operatorControl.Initialize(await taskPool.AddTask(channel.Service.GetUserLinks(UserRole.Operator)));
}
using (var channel = ChannelManager.CreateChannel())
{
ClientRequest = await taskPool.AddTask(channel.Service.GetClientRequest(clientRequestId));
}
Enabled = true;
}
catch (OperationCanceledException) { }
catch (CommunicationObjectAbortedException) { }
catch (ObjectDisposedException) { }
catch (InvalidOperationException) { }
catch (FaultException exception)
{
UIHelper.Warning(exception.Reason.ToString());
}
catch (Exception exception)
{
UIHelper.Warning(exception.Message);
}
}
public void AdjustClientRequests(ClientRequest request)
{
lock (updateLock)
{
Window.Invoke(() =>
{
var wrap = Requests.SingleOrDefault(r => r.Request.Equals(request));
var isImportantState = (request.State == ClientRequestState.Calling) ||
(request.State == ClientRequestState.Absence);
if (!isImportantState && (wrap == null))
{
return;
}
if (isImportantState)
{
if (wrap != null)
{
Requests.Remove(wrap);
}
Requests.Insert(0, new ClientRequestWrap()
{
Request = request,
Added = DateTime.Now
});
}
else
{
wrap.Request = request;
wrap.Added = DateTime.Now;
}
AdjustRequestsLength();
});
}
SendRequestsToDisplays();
}
private void ClientRequestUpdated(object sender, ClientRequest e)
{
logger.Debug("ClientRequestUpdated...");
try
{
AdjustClientRequests(e);
}
catch (Exception ex)
{
logger.Error(ex);
}
}
private void PlayVoice(ClientRequest request)
{
logger.Debug("звуковое оповещение...");
using (var soundPlayer = new SoundPlayer())
{
soundPlayer.PlayStream(Tones.Notify);
soundPlayer.PlayStream(Words.Number);
soundPlayer.PlayNumber(request.Number);
var workplace = request.Operator.Workplace;
soundPlayer.PlayStream(Workplaces.ResourceManager.GetStream(workplace.Type.ToString()));
soundPlayer.PlayNumber(workplace.Number);
if (workplace.Modificator != WorkplaceModificator.None)
{
soundPlayer.PlayStream(Workplaces.ResourceManager.GetStream(workplace.Modificator.ToString()));
}
}
}
private void RenderClientRequestsGridViewRow(DataGridViewRow row, ClientRequest clientRequest)
{
row.Cells["numberColumn"].Value = clientRequest.Number;
row.Cells["requestDateColumn"].Value = clientRequest.RequestDate.ToShortDateString();
row.Cells["requestTimeColumn"].Value = clientRequest.RequestTime.ToString("hh\\:mm\\:ss");
if (clientRequest.CallingStartTime != TimeSpan.Zero)
{
row.Cells["callingStartTimeColumn"].Value = clientRequest.CallingStartTime.ToString("hh\\:mm\\:ss");
}
var waitingStartTime = clientRequest.WaitingStartTime;
if (waitingStartTime != TimeSpan.Zero)
{
row.Cells["waitingStartTimeColumn"].Value = waitingStartTime.ToString("hh\\:mm\\:ss");
}
var waitingTime = clientRequest.CallingFinishTime - waitingStartTime;
if (waitingTime != TimeSpan.Zero)
{
row.Cells["waitingTimeColumn"].Value = waitingTime.ToString("hh\\:mm\\:ss");
}
if (clientRequest.CallingFinishTime != TimeSpan.Zero)
{
row.Cells["сallingFinishTimeColumn"].Value = clientRequest.CallingFinishTime.ToString("hh\\:mm\\:ss");
}
var callingTime = clientRequest.CallingFinishTime - clientRequest.CallingStartTime;
if (callingTime != TimeSpan.Zero)
{
row.Cells["callingTimeColumn"].Value = callingTime.ToString("hh\\:mm\\:ss");
}
if (clientRequest.RenderStartTime != TimeSpan.Zero)
{
row.Cells["renderStartTimeColumn"].Value = clientRequest.RenderStartTime.ToString("hh\\:mm\\:ss");
}
if (clientRequest.RenderFinishTime != TimeSpan.Zero)
{
row.Cells["renderFinishTimeColumn"].Value = clientRequest.RenderFinishTime.ToString("hh\\:mm\\:ss");
}
var renderTime = clientRequest.RenderFinishTime - clientRequest.RenderStartTime;
if (renderTime != TimeSpan.Zero)
{
row.Cells["renderTimeColumn"].Value = renderTime.ToString("hh\\:mm\\:ss");
}
if (clientRequest.Productivity > 0)
{
row.Cells["productivityColumn"].Value = clientRequest.Productivity;
}
row.Cells["subjectsColumn"].Value = clientRequest.Subjects.ToString();
row.Cells["clientColumn"].Value = clientRequest.Client;
row.Cells["operatorColumn"].Value = clientRequest.Operator;
row.Cells["serviceColumn"].Value = clientRequest.Service;
row.Cells["stateColumn"].Value = Translater.Enum(clientRequest.State);
row.Tag = clientRequest;
row.DefaultCellStyle.BackColor = ColorTranslator.FromHtml(clientRequest.Color);
}
public void CallClient(ClientRequest clientRequest)
{
OnCallClient(this, new QueuePlanEventArgs() { ClientRequest = clientRequest });
}
public bool IsRecent(ClientRequest target)
{
return Equals(target) && Version > target.Version;
}
private bool NeedClearText(ClientRequest request)
{
return request.State == ClientRequestState.Rendered ||
request.State == ClientRequestState.Canceled;
}
private void OnClientRequestUpdated(object sender, ClientRequest request)
{
ClearDisplayTextIfNeed(request);
}
private void OnCallClient(object sender, ClientRequest request)
{
ShowDisplayText(request);
}
private async void restoreMenuItem_Click(object sender, EventArgs e)
{
using (var channel = ChannelManager.CreateChannel())
{
try
{
restoreMenuItem.Enabled = false;
ClientRequest = await taskPool.AddTask(channel.Service.RestoreClientRequest(clientRequestId));
}
catch (OperationCanceledException) { }
catch (CommunicationObjectAbortedException) { }
catch (ObjectDisposedException) { }
catch (InvalidOperationException) { }
catch (FaultException exception)
{
UIHelper.Warning(exception.Reason.ToString());
}
catch (Exception exception)
{
UIHelper.Warning(exception.Message);
}
finally
{
restoreMenuItem.Enabled = true;
}
}
}
private async void saveButton_Click(object sender, EventArgs e)
{
using (var channel = ChannelManager.CreateChannel())
{
try
{
saveButton.Enabled = false;
ClientRequest = await taskPool.AddTask(channel.Service.EditClientRequest(clientRequest));
if (Saved != null)
{
Saved(this, EventArgs.Empty);
}
}
catch (OperationCanceledException) { }
catch (CommunicationObjectAbortedException) { }
catch (ObjectDisposedException) { }
catch (InvalidOperationException) { }
catch (FaultException exception)
{
UIHelper.Warning(exception.Reason.ToString());
}
catch (Exception exception)
{
UIHelper.Warning(exception.Message);
}
finally
{
saveButton.Enabled = true;
}
}
}
public void ShowMessage(ClientRequest request)
{
Number = request.Number;
WorkplaceTitle = request.Operator.Workplace.ToString();
Active = true;
}
public void ClientRequestUpdated(ClientRequest clientRequest)
{
OnClientRequestUpdated(this, new QueuePlanEventArgs() { ClientRequest = clientRequest });
}
private async void EditAdditionalServiceForm_Load(object sender, EventArgs e)
{
using (Channel<IServerTcpService> channel = ChannelManager.CreateChannel())
{
try
{
Enabled = false;
if (clientRequestId != Guid.Empty)
{
clientRequest = await taskPool.AddTask(channel.Service.GetClientRequest(clientRequestId));
}
additionalServiceControl.Initialize(await taskPool.AddTask(channel.Service.GetAdditionalServiceLinks()));
if (clientRequestAdditionalServiceId != Guid.Empty)
{
ClientRequestAdditionalService = await taskPool.AddTask(channel.Service.GetClientRequestAdditionalService(clientRequestAdditionalServiceId));
}
else
{
ClientRequestAdditionalService = new ClientRequestAdditionalService()
{
ClientRequest = clientRequest,
Quantity = 1
};
}
}
catch (OperationCanceledException) { }
catch (CommunicationObjectAbortedException) { }
catch (ObjectDisposedException) { }
catch (InvalidOperationException) { }
catch (FaultException exception)
{
UIHelper.Warning(exception.Reason.ToString());
}
catch (Exception exception)
{
UIHelper.Warning(exception.Message);
}
finally
{
Enabled = true;
}
}
}
