public void DoNag(Object item)
{
Outlook.MailItem msg = (Outlook.MailItem)item;
// Blah. Creating a new mail from scratch is a problem, because if the user then replies to the AutoLottie, it doesn't
// hook up. Creating a new mail using 'reply' is impossible because the one in the Lottie folder is still only a draft.
// Going to try looking up the e-mail in regular sent-mail... If this works, then longer term, the approach should be
// changed so that the real e-mail gets stored in the Lottie folder, introducing the requirement that mail goes to sent-mail.
// Also, we can trigger the Lottie actions with a watch on sent-mail, which has a lot of other benefits.
Outlook.MAPIFolder sentmail = outlookNameSpace.GetDefaultFolder(Outlook.OlDefaultFolders.olFolderSentMail);
// TODO FALLS OVER WITH PUNCTUATION (like ') in the SUBJECT LINE
String sFilter = "[Subject] = '" + msg.Subject + "'";
Outlook.Items sublist = sentmail.Items.Restrict(sFilter);
DateTime latestSentTime = new DateTime(0);
Outlook.MailItem bestFitMail = null;
Outlook.MailItem messageIt = (Outlook.MailItem)sublist.GetFirst();
while (messageIt != null)
{
if ((((Outlook.MailItem)messageIt).ConversationID == msg.ConversationID) && (((Outlook.MailItem)messageIt).SentOn.CompareTo(latestSentTime) == 1))
{
bestFitMail = (Outlook.MailItem)messageIt;
latestSentTime = ((Outlook.MailItem)messageIt).SentOn;
}
messageIt = (Outlook.MailItem)sublist.GetNext();
}
if (bestFitMail != null)
{
Outlook.MailItem eMail = bestFitMail.ReplyAll();
//(Outlook.MailItem)this.Application.CreateItem(Outlook.OlItemType.olMailItem);
// if you change the subject, Conversation ID gets changed :-(
// eMail.Subject = "[AutoLottie] " + bestFitMail.Subject;
// eMail.To = msg.To;
eMail.CC = bestFitMail.SenderEmailAddress;
eMail.Body = "As far as my Outlook client can tell, you have not yet responded " +
"to the message below. Could you do so now, please?\n\n " +
"Thanks! \n\n" +
"************************************************************\n\n\n" + bestFitMail.Body;
eMail.Importance = Outlook.OlImportance.olImportanceNormal;
Outlook.UserProperty lottieStartThreadProperty = eMail.UserProperties.Add(AutoLottieAddIn.LottieNoCancelProperty, Outlook.OlUserPropertyType.olText);
lottieStartThreadProperty.Value = "True";
((Outlook._MailItem)eMail).Send();
}
// Not sure what to do here:
// 1) Set the AutoLottie property so that they get nagged again in the same length of time?
// 2) Remove the AutoLottie?
// 3) Something random - they get nagged in double the time. I think I'll do that. :-)
TimeSpan expiryTimeFromSent;
TimeSpan.TryParse(msg.UserProperties[LottieDurationProperty].Value.ToString(), out expiryTimeFromSent);
TimeSpan newExpiryTime = new TimeSpan(2 * expiryTimeFromSent.Days, 2 * expiryTimeFromSent.Hours, 2 * expiryTimeFromSent.Minutes, 0);
UpdateTimerForMessage(msg, newExpiryTime);
}
private void Comment()
{
Outlook.MailItem mail = explorer.Selection[1];
string comment = mail.Body.Substring(0, mail.Body.IndexOf("From:", StringComparison.CurrentCulture));
int start = mail.Body.IndexOf("Ticket", StringComparison.CurrentCultureIgnoreCase);
string ticket = mail.Body.Substring(start, 12);
string nticket = ticket.Substring(6, 6).Trim();
Outlook.MailItem resp = mail.ReplyAll();
string text = cortaComment(resp.Body);
string json = "{\"body\":\"" + text + "\"}";
SendRequest(json, "http://xxxx.xxxxx.net/rest/api/2/issue/SC-" + nticket + "/comment");
string texto = "Seu comentario foi adicionado ao ticket <b>" + nticket + "</b> para o analista responsável verificar e te dar um retorno sobre o proceso.";
resp.HTMLBody = geraHTML(resp.HTMLBody, texto);
resp.Display();
}
private void button1_Click(object sender, EventArgs e)
{
if (radioButton1.Checked == true)
{
if (textBox1.Text == "")
{
MessageBox.Show("Campo summary obrigatório");
return;
}
Outlook.MailItem mail = explorer.Selection[1];
Outlook.MailItem resp = mail.ReplyAll();
string ReqBy = RequestBy(mail);
string text = cortaBody(resp.Body);
string description = text;
string summary = textBox1.Text;
string Analista = selectAssigne(ReqBy);
if (Analista == "atd")
{
Analista = "lpicazio";
}
string Category = "Incident";
string SubCategory = "SW - Third Party Systems";
string SubCategory2 = "Others";
string SubCategory3 = "N/A";
string SubCategory4 = "N/A";
string json = criaJson(description, summary, Category, ReqBy, Analista, SubCategory, SubCategory2, SubCategory3, SubCategory4);
string url = "http://xxxx.xxxx.net/rest/api/2/issue";
string respReq = SendRequest(json, url);
string nTicket = respReq.Substring(respReq.IndexOf("SC-"), 8); // Tira o SC do ticket
string sc = "SC-";
nTicket = nTicket.TrimStart(sc.ToCharArray());
string texto = "O ticket <b>" + nTicket + "</b> foi aberto para um de nossos analistas verificar.";
resp.HTMLBody = geraHTML(resp.HTMLBody, texto);
resp.Display();
}
if (radioButton2.Checked == true)
{
Outlook.MailItem mail = explorer.Selection[1]; //sim
string summary = "Shared Drive - Acesso";
Outlook.MailItem resp = mail.ReplyAll(); //sim
string description = cortaBody(resp.Body);
string reqBy = RequestBy(mail);
string Analista = selectAssigne(reqBy);
string Category = "Access Request";
string SubCategory = "Shared Drive";
string SubCategory2 = "N/A";
string SubCategory3 = "N/A";
string SubCategory4 = "N/A";
string json = criaJson(description, summary, Category, reqBy, Analista, SubCategory, SubCategory2, SubCategory3, SubCategory4);
string url = "http://xxxx.xxxx.net/rest/api/2/issue";
string respReq = SendRequest(json, url);
string nTicket = respReq.Substring(respReq.IndexOf("SC-"), 8);
string sc = "SC-";
nTicket = nTicket.TrimStart(sc.ToCharArray());
string texto = "O ticket <b>" + nTicket + " </b>foi aberto para um de nossos analistas verificar o acesso, assim que aprovado.<b>LEMBRAR DE COLOCAR APROVADOR</b>";
resp.HTMLBody = geraHTML(resp.HTMLBody, texto);
resp.Display();
}
if (radioButton3.Checked == true)
{
Outlook.MailItem mail = explorer.Selection[1];
string summary = "File Record - Gravação";
Outlook.MailItem resp = mail.ReplyAll();
string description = cortaBody(resp.Body);
string name = RequestBy(mail);
string Analista = selectAssigne(name);
string Category = "RFS (Request for Service)";
string SubCategory = "File Record";
string SubCategory2 = "File Outing - Other";
string SubCategory3 = "N/A";
string SubCategory4 = "N/A";
string json = criaJson(description, summary, Category, name, Analista, SubCategory, SubCategory2, SubCategory3, SubCategory4);
string url = "http://xxxx.xxxx.net/rest/api/2/issue";
string respReq = SendRequest(json, url);
string nTicket = respReq.Substring(respReq.IndexOf("SC-"), 8);
string sc = "SC-";
nTicket = nTicket.TrimStart(sc.ToCharArray());
string texto = "O ticket<b> " + nTicket + "</b> foi aberto para um de nossos analistas verificar a gravação.";
resp.HTMLBody = geraHTML(resp.HTMLBody, texto);
resp.Display();
}
if (radioButton4.Checked == true)
{
Comment();
}
if (radioButton5.Checked == true)
{
Outlook.MailItem mail = explorer.Selection[1];
string comment = mail.Body.Substring(0, mail.Body.IndexOf("From:", StringComparison.CurrentCulture));
int start = mail.Body.IndexOf("Ticket", StringComparison.CurrentCultureIgnoreCase);
string ticket = mail.Body.Substring(start, 12);
string nticket = ticket.Substring(6, 6).Trim();
Outlook.MailItem resp = mail.ReplyAll();
string text = resp.Body.Replace("\"", "");
text = text.Replace("\r", "");
text = text.Replace("\\", "");
text = text.Replace("\n", "\\n");
text = text.Replace("\'", "");
text = text.Replace("\t", "");
text = text.Substring(text.IndexOf("From"));
text = text.Substring(0, text.IndexOf("From", 6));
string json = "{\"update\":{\"comment\":[{\"add\":{\"body\":\"" + text + "\"}}]},\"transition\":{\"id\":\"31\"}}";
SendRequest(json, "http://xxx.xxxx.net/rest/api/2/issue/SC-" + nticket + "/transitions");
string texto = "Ticket <b>" + nticket + "</b> atualizado com a aprovação.";
resp.HTMLBody = geraHTML(resp.HTMLBody, texto);
resp.Display();
}
textBox1.Clear();
}