protected void grdSupportTicket_RowUpdating(object sender, GridViewUpdateEventArgs e)
{
Page.Validate("activityDataEdit");
if (Page.IsValid)
{
bool sendMail = true;
int supportTicketId = (int)e.Keys["SupportTicketID"];
int refId = (int)e.Keys["RefID"];
int employeeId = 0;
int loginId = Convert.ToInt32(Session["loginID"]);
EmployeeGateway employeeGateway = new EmployeeGateway();
string comment = ((TextBox)grdSupportTicket.Rows[e.RowIndex].Cells[4].FindControl("tbxCommentsEdit")).Text;
string employeeFullName = "";
string type_ = ((Label)grdSupportTicket.Rows[e.RowIndex].Cells[4].FindControl("lblType")).Text;
switch (type_)
{
case "AssignUser":
employeeId = Int32.Parse(((DropDownList)grdSupportTicket.Rows[e.RowIndex].Cells[4].FindControl("ddlAssignToTeamMemberEdit")).SelectedValue);
employeeGateway.LoadByEmployeeId(employeeId);
employeeFullName = employeeGateway.GetFullName(employeeId);
break;
case "AddComment":
employeeId = employeeGateway.GetEmployeIdByLoginId(loginId);
EmployeeGateway employeeGatewayForComment = new EmployeeGateway();
employeeGatewayForComment.LoadByEmployeeId(employeeId);
employeeFullName = employeeGatewayForComment.GetFullName(employeeId);
break;
case "CloseTicket":
employeeId = Int32.Parse(hdfAssignedUser.Value);
employeeGateway.LoadByEmployeeId(employeeId);
employeeFullName = employeeGateway.GetFullName(employeeId);
hdfCompleted.Value = "True";
break;
case "OnHold":
employeeId = employeeGateway.GetEmployeIdByLoginId(loginId);
EmployeeGateway employeeGatewayForOnHold = new EmployeeGateway();
employeeGatewayForOnHold.LoadByEmployeeId(employeeId);
employeeFullName = employeeGatewayForOnHold.GetFullName(employeeId);
break;
}
SupportTicketInformationActivityInformation model = new SupportTicketInformationActivityInformation(supportTicketInformationTDS);
model.Update(supportTicketId, refId, employeeId, employeeFullName, comment, sendMail);
// Store dataset
Session["supportTicketInformationTDS"] = supportTicketInformationTDS;
}
else
{
e.Cancel = true;
}
}
