public static void DeleteExistingOpenOrClosedTicketFunction()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
Console.WriteLine("DELETE EXISTING TECHNICAL TICKETS");
string viewList = "View List of Tickets";
string back = "\r\nBack";
string closeSpecific = "Delete Specific Ticket";
string deleteTicketsMsg = "Choose one of the following functions\r\n";
while (true)
{
string deleteTickets = SelectMenu.MenuColumn(new List <string> {
viewList, closeSpecific, back
}, currentUsername, deleteTicketsMsg).option;
if (deleteTickets == viewList)
{
_db.ViewListOfAllCustomerTickets();
DeleteExistingOpenOrClosedTicketSubFunction();
}
else if (deleteTickets == closeSpecific)
{
DeleteExistingOpenOrClosedTicketSubFunction();
}
else if (deleteTickets == back)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
private static void DeleteExistingOpenOrClosedTicketSubFunction()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
int ticketID = print.SelectTicketID();
string previousTicketOwner = _db.SelectUserAssignedToTicket(ticketID);
if (_db.CheckIfTicketIDWithStatusOpenOrClosedExistsInList(ticketID) == false)
{
print.ColoredText($"There is no Customer Ticket with [ID = {ticketID}]\n\n(Press any key to continue)", ConsoleColor.DarkRed);
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
string yes = "Yes";
string no = "No";
string deleteTicketMsg = $"Are you sure you want to delete ticket {ticketID}? Action cannot be undone.\r\n";
string optionYesOrNo2 = SelectMenu.MenuColumn(new List <string> {
yes, no
}, currentUsername, deleteTicketMsg).option;
if (optionYesOrNo2 == yes)
{
_db.DeleteCustomerTicket(currentUsername, ticketID);
_text.DeleteTicketToUserNotification(currentUsername, previousTicketOwner, ticketID);
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
else if (optionYesOrNo2 == no)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
public static void EditOpenTicket()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
Console.WriteLine("EDIT OPEN TECHNICAL TICKET");
string listTicketsMsg = "Choose one of the following options\r\n";
string viewList = "View Trouble Ticket List";
string viewSpecific = "Edit Specific Trouble Ticket";
string back = "\r\nBack";
while (true)
{
string editTicket = SelectMenu.MenuColumn(new List <string> {
viewList, viewSpecific, back
}, currentUsername, listTicketsMsg).option;
if (editTicket == viewList)
{
_db.ViewListOfOpenCustomerTickets();
EditOpenTicketSubFunction();
}
else if (editTicket == viewSpecific)
{
EditOpenTicketSubFunction();
}
else if (editTicket == back)
{
print.QuasarScreen(currentUsername);
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
private static void EditTicketOptions(int ID)
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
string edit = "Edit Ticket Comment";
string assign = "Edit Ticket's User assignment";
string back = "\r\nBack";
string editMsg = "\r\nChoose one of the following options to continue:\r\n";
while (true)
{
string EditCommentAndAssignment = SelectMenu.MenuColumn(new List <string> {
edit, assign, back
}, currentUsername, editMsg).option;
if (EditCommentAndAssignment == edit)
{
string ticketComment = print.TicketComment();
_db.EditCommentOfOpenTicket(ID, ticketComment);
}
else if (EditCommentAndAssignment == assign)
{
string newUserAssignment = AssignTroubleTickets.AssignTicketToUser();
AssignTroubleTickets.ChangeUserAssignmentToOpenTicket(ID, newUserAssignment);
}
else if (EditCommentAndAssignment == back)
{
print.QuasarScreen(currentUsername);
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
public static void DeleteUserFromDatabase()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
Console.WriteLine("\r\nChoose a User from the list and proceed to delete.");
Dictionary <string, string> AvailableUsernamesDictionary = _db.ShowAvailableUsersFromDatabase();
string username = InputControl.UsernameInput();
while (AvailableUsernamesDictionary.ContainsKey(username) == false || username == "admin")
{
print.QuasarScreen(currentUsername);
if (AvailableUsernamesDictionary.ContainsKey(username) == false)
{
print.ColoredText($"\nDatabase does not contain a User {username}. Please select a different user.", ConsoleColor.DarkRed);
}
else
{
print.ColoredText("\nCannot delete super_admin! Please choose a different user.", ConsoleColor.DarkRed);
}
Console.WriteLine("\r\nChoose a User from the list and proceed to delete.");
AvailableUsernamesDictionary = _db.ShowAvailableUsersFromDatabase();
username = InputControl.UsernameInput();
}
_db.RemoveUsernameFromDatabase(username);
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Deleting existing user in progress");
_text.DeleteUserNotificationsLog(username);
print.ColoredText($"\nUsername {username} has been successfully deleted from database.\n\n(Press any key to continue)", ConsoleColor.DarkGreen);
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
public static void CheckAdminNotifications()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
string pendingUsernameCheck = _text.GetPendingUsername();
if (pendingUsernameCheck == " ")
{
Console.WriteLine("There are no pending User registrations\n\n(Press any key to continue)");
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
else
{
string yes = "Yes";
string no = "No";
string requestMsg = "\r\nYou have 1 pending User registration request. Would you like to create new user?\n";
string yesOrNoSelection = SelectMenu.MenuRow(new List <string> {
yes, no
}, currentUsername, requestMsg).option;
if (yesOrNoSelection == yes)
{
SuperAdminFunctions.CreateNewUserFromRequestFunction();
}
else if (yesOrNoSelection == no)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
public void UserLoginCredentials()
{
print.QuasarScreen("Not Registered");
string username = InputControl.UsernameInput();
string passphrase = InputControl.PassphraseInput();
var dbcon = new SqlConnection(Globals.connectionString);
while (TestConnectionToSqlServer(dbcon))
{
if (CheckUsernameAndPasswordMatchInDatabase(username, passphrase))
{
SetCurrentUserStatusToActive(username);
print.QuasarScreen(username);
print.ColoredText($"Connection Established! Welcome back {username}!", ConsoleColor.DarkGreen);
System.Threading.Thread.Sleep(1500);
ActiveUserFunctions.UserFunctionMenuScreen(RetrieveCurrentUsernameRoleFromDatabase());
}
else
{
print.QuasarScreen("Not Registered");
print.ColoredText($"\r\nInvalid Username or Passphrase. Try again.\n\n(press any key to continue)", ConsoleColor.DarkRed);
Console.ReadKey();
UserLoginCredentials();
}
}
}
public static void OpenOrCloseTroubleTicket()
{
var _db = new ConnectToServer();
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
string open = "Open new Customer Ticket";
string close = "Close Customer Ticket";
string back = "\r\nBack";
string manageTicketmsg = "\r\nChoose one of the following options to continue:\r\n";
while (true)
{
string openCloseTicketMsg = SelectMenu.MenuColumn(new List <string> {
open, close, back
}, currentUsername, manageTicketmsg).option;
if (openCloseTicketMsg == open)
{
OpenNewTroubleTicket.OpenTicket();
}
else if (openCloseTicketMsg == close)
{
CloseExistingTroubleTickets.CloseTicket();
}
else if (openCloseTicketMsg == back)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
public static void ShowAvailableUsersFunction()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
_db.ShowAvailableUsersFromDatabase();
Console.Write("\r\nPress any key to return to Functions menu");
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
private static void ViewExistingOpenTicketsSubFunction()
{
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
int TicketID = print.SelectTicketID();
if (_db.CheckIfTicketIDWithStatusOpenExistsInList(TicketID) == false)
{
print.ColoredText($"There is no Customer Ticket with [ID = {TicketID}]\n\n(Press any key to go back to Main Menu)", ConsoleColor.DarkRed);
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
ViewSingleCustomerTicket(TicketID);
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
//Handles creation/deleting/viewing/editing of users by super_admin
public static void CreateNewUserFromRequestFunction()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
string pendingUsername = _text.GetPendingUsername();
if (pendingUsername == " ")
{
print.UniversalLoadingOutput("Action in progress");
Console.Write("There are no pending requests.\n\n(Press any key to continue)");
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
else
{
pendingUsername = pendingUsername.Remove(0, 10);
string pendingPassphrase = _text.GetPendingPassphrase().Remove(0, 12);
string yes = "Yes";
string no = "No";
string createUserMsg = $"\r\nYou are about to create a new entry :\nUsername: {pendingUsername} - Password: {pendingPassphrase}\n\nWould you like to proceed?\n\n";
string yesOrNoSelection = SelectMenu.MenuRow(new List <string> {
yes, no
}, currentUsername, createUserMsg).option;
if (yesOrNoSelection == yes)
{
string pendingRole = print.SelectUserRole();
_db.InsertNewUserIntoDatabase(pendingUsername, pendingPassphrase, pendingRole);
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Creating new user in progress");
_text.ClearNewUserRegistrationList();
_text.CreateNewUserLogFile(pendingUsername);
print.ColoredText($"User {pendingUsername} has been created successfully. Status : {pendingRole}.\n\n(Press any key to continue)", ConsoleColor.DarkGreen);
Console.ReadKey();
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
else if (yesOrNoSelection == no)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
}
public static void CheckUserNotifications()
{
string currentUsername = _db.RetrieveCurrentUserFromDatabase();
string currentUsernameRole = _db.RetrieveCurrentUsernameRoleFromDatabase();
print.QuasarScreen(currentUsername);
print.UniversalLoadingOutput("Loading");
int countTickets = _db.CountOpenTicketsAssignedToUser(currentUsername);
string showListOfTickets = "Show List of Tickets";
string back = "\r\nBack";
string showNotificationsLog = "Show notifications Log";
string openListMsg = $"There are [{countTickets}] open Trouble Tickets assigned to you.\r\nHow would you like to proceed?";
string viewNotificationsList = SelectMenu.MenuColumn(new List <string> {
showListOfTickets, showNotificationsLog, back
}, currentUsername, openListMsg).option;
if (viewNotificationsList == showListOfTickets)
{
if (countTickets == 0)
{
Console.WriteLine("\r\nYou do not have any Tickets assigned to you.\n\n(Press any key to continue)");
Console.ReadKey();
}
else
{
_db.SelectOpenTicketsAssignedToUser(currentUsername);
Console.WriteLine("(Press any key to continue)");
Console.ReadKey();
CheckUserNotifications();
}
}
else if (viewNotificationsList == showNotificationsLog)
{
_text.ViewUserNotificationsLog(currentUsername);
Console.WriteLine("(Press any key to continue)");
Console.ReadKey();
CheckUserNotifications();
}
else if (viewNotificationsList == back)
{
ActiveUserFunctions.UserFunctionMenuScreen(currentUsernameRole);
}
}
public void LoggingOffQuasar()
{
string yes = "Yes";
string no = "No";
string logOffMessage = "Would you like to log out?\r\n";
string currentUsername = RetrieveCurrentUserFromDatabase();
string yesOrNoSelection = SelectMenu.MenuRow(new List <string> {
yes, no
}, currentUsername, logOffMessage).option;
if (yesOrNoSelection == yes)
{
print.QuasarScreen("Not Registered");
SetCurrentUserStatusToInactive(currentUsername);
ApplicationMenu.LoginScreen();
}
else if (yesOrNoSelection == no)
{
ActiveUserFunctions.UserFunctionMenuScreen(RetrieveCurrentUsernameRoleFromDatabase());
}
}