public Model.GdcoTicket GetTicket(long ticketId)
{
ServicePointManager.SecurityProtocol &= ~SecurityProtocolType.Ssl3;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls11;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls12;
var gdcoTicket = new Model.GdcoTicket();
// Get the GDCO ticket
try
{
var requestUri = $"{ticketingServiceTestEndpoint}/api/Tickets/{ticketId}";
var getResponse = client.GetAsync(requestUri).Result;
if (getResponse.IsSuccessStatusCode)
{
var resultString = getResponse.Content.ReadAsStringAsync().Result;
gdcoTicket = JsonConvert.DeserializeObject <Model.GdcoTicket>(resultString);
}
else
{
switch (getResponse.StatusCode)
{
case HttpStatusCode.Unauthorized:
gdcoTicket.Error = "Sorry, you don't have access to the Service.";
break;
case HttpStatusCode.NotFound:
gdcoTicket.Error = "Sorry, requested item was not found.";
break;
default:
gdcoTicket.Error = "Sorry, an error occurred accessing the endpoint. Please try again. " + getResponse.ReasonPhrase;
break;
}
}
}
catch (Exception ex)
{
gdcoTicket.Error = "Exception in Fetching GDCO Ticket. " + ex.ToString();
}
return(gdcoTicket);
}
public Model.GdcoTicket PatchTicket(ExternalTicket ticket)
{
ServicePointManager.SecurityProtocol &= ~SecurityProtocolType.Ssl3;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls11;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls12;
var gdcoTicket = new Model.GdcoTicket();
if (ticket == null || ticket.Properties == null || !ticket.Properties.Any())
{
gdcoTicket.Error = "Invalid Input";
return(gdcoTicket);
}
// Get the GDCO ticket
try
{
var requestUri = $"{ticketingServiceTestEndpoint}/api/Tickets/{ticket.TicketId}";
var getResponse = client.GetAsync(requestUri).Result;
if (getResponse.IsSuccessStatusCode)
{
var resultString = getResponse.Content.ReadAsStringAsync().Result;
gdcoTicket = JsonConvert.DeserializeObject <Model.GdcoTicket>(resultString);
if (!gdcoTicket.Fields.ContainsKey("System.WorkItemType"))
{
gdcoTicket.Error = "GDCO ticket has Missing System.WorkItemType field";
return(gdcoTicket);
}
string ticketType = (string)gdcoTicket.Fields["System.WorkItemType"];
if (string.IsNullOrEmpty(ticketType))
{
gdcoTicket.Error = "GDCO ticket System.WorkItemType field is empty";
return(gdcoTicket);
}
// Update the result in GdcoTicketTable
try
{
var patchRequestUri = $"{ticketingServiceTestEndpoint}/api/Tickets/${ticketType}";
var patchTicketJsonPatchDocumentList = new List <GdcoTicketProperty>();
foreach (var property in ticket.Properties)
{
patchTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = $"/fields/{property.Key}",
Value = property.Value
});
}
var updateTicketJsonPatchDocument = JsonConvert.SerializeObject(patchTicketJsonPatchDocumentList);
var patchMethod = new HttpMethod("PATCH");
var payload = new StringContent(updateTicketJsonPatchDocument, Encoding.UTF8, "application/json");
var patchMessage = new HttpRequestMessage(patchMethod, requestUri)
{
Content = payload
};
var response = client.SendAsync(patchMessage).Result;
if (response.IsSuccessStatusCode)
{
gdcoTicket = JsonConvert.DeserializeObject <Model.GdcoTicket>(response.Content.ReadAsStringAsync().Result);
gdcoTicket.Error = "Success";
}
else
{
switch (response.StatusCode)
{
case HttpStatusCode.Unauthorized:
gdcoTicket.Error = "Sorry, you don't have access to the Service.";
break;
case HttpStatusCode.NotFound:
gdcoTicket.Error = "Sorry, requested item was not found.";
break;
default:
gdcoTicket.Error = "Sorry, an error occurred accessing the endpoint. Please try again. " + response.ReasonPhrase;
break;
}
}
}
catch (Exception ex)
{
gdcoTicket.Error = "Exception in Updating GDCO Ticket " + ex.ToString();
}
}
else
{
switch (getResponse.StatusCode)
{
case HttpStatusCode.Unauthorized:
gdcoTicket.Error = "Sorry, you don't have access to the Service.";
break;
case HttpStatusCode.NotFound:
gdcoTicket.Error = "Sorry, requested item was not found.";
break;
default:
gdcoTicket.Error = "Sorry, an error occurred accessing the endpoint. Please try again. " + getResponse.ReasonPhrase;
break;
}
}
}
catch (Exception ex)
{
gdcoTicket.Error = "Exception in Fetching GDCO Ticket. " + ex.ToString();
}
return(gdcoTicket);
}
public string CreateTicket(string ticketType, string errorCode, string errorTitle, string errorDescription, string dcCode, string requestOwner, string severity)
{
ServicePointManager.SecurityProtocol &= ~SecurityProtocolType.Ssl3;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls11;
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls12;
var gdcoTicket = new Model.GdcoTicket();
var gdcoMessage = string.Empty;
if (ticketType == null || string.IsNullOrEmpty(ticketType.Trim()) ||
errorCode == null || string.IsNullOrEmpty(errorCode.Trim()) ||
errorTitle == null || string.IsNullOrEmpty(errorTitle.Trim()) ||
errorDescription == null || string.IsNullOrEmpty(errorDescription.Trim()) ||
dcCode == null || string.IsNullOrEmpty(dcCode.Trim()) ||
requestOwner == null || string.IsNullOrEmpty(requestOwner.Trim()) ||
severity == null || string.IsNullOrEmpty(severity.Trim()))
{
gdcoTicket.Error = "One or more mandatory parameters - errorCode, errorDescription, dcCode, requestOwner, severity missing to create GDCO Ticket.";
gdcoMessage = "Failed: " + gdcoTicket.Error;
return(gdcoMessage);
}
ticketType = ticketType.Trim();
errorCode = errorCode.Trim();
errorTitle = errorTitle.Trim();
errorDescription = errorDescription.Trim();
dcCode = dcCode.Trim();
requestOwner = requestOwner.Trim();
severity = severity.Trim();
if (!requestOwner.EndsWith("@gmail.com", StringComparison.OrdinalIgnoreCase))
{
requestOwner += "@gmail.com";
}
// Trim errorDescription if it is very lengthy
int maxErrorDescriptionLength = 50000;
errorDescription = errorDescription.Length > maxErrorDescriptionLength?errorDescription.Substring(0, maxErrorDescriptionLength) : errorDescription;
// Create the GDCO ticket
var requestUri = $"{ticketingServiceTestEndpoint}/api/Tickets/${ticketType}";
var createTicketJsonPatchDocumentList = new List <GdcoTicketProperty>();
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/GDCOTicketing.Custom.Code",
Value = errorCode
});
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/System.Title",
Value = errorTitle
});
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/System.Description",
Value = errorDescription
});
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/GDCOTicketing.Custom.DatacenterCode",
Value = dcCode
});
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/GDCOTicketing.Custom.RequestOwner",
Value = requestOwner
});
createTicketJsonPatchDocumentList.Add(new GdcoTicketProperty
{
op = "Add",
Path = "/fields/GDCOTicketing.Custom.Severity",
Value = severity
});
var createTicketJsonPatchDocument = JsonConvert.SerializeObject(createTicketJsonPatchDocumentList);
var patchMethod = new HttpMethod("PATCH");
var payload = new StringContent(createTicketJsonPatchDocument, Encoding.UTF8, "application/json");
var patchMessage = new HttpRequestMessage(patchMethod, requestUri)
{
Content = payload
};
var response = client.SendAsync(patchMessage).Result;
var resultString = response.Content.ReadAsStringAsync().Result;
// Wait for 1s after each call
Thread.Sleep(1000);
if (response.IsSuccessStatusCode)
{
gdcoTicket = JsonConvert.DeserializeObject <Model.GdcoTicket>(resultString);
}
else
{
switch (response.StatusCode)
{
case HttpStatusCode.Unauthorized:
gdcoTicket.Error = "Sorry, you don't have access to the Service.";
break;
case HttpStatusCode.NotFound:
gdcoTicket.Error = "Sorry, requested item was not found.";
break;
default:
gdcoTicket.Error = "Sorry, an error occurred accessing the endpoint. Please try again. " + resultString;
break;
}
}
if (string.IsNullOrEmpty(gdcoTicket.Error) && gdcoTicket.Id > 0)
{
gdcoMessage = "Success. TicketId:" + gdcoTicket.Id;
}
else
{
gdcoMessage = "Failed. " + gdcoTicket.Error;
}
return(gdcoMessage);
}
