public ActionResult Create()
{
Ticket model = new Ticket();
model.Created = new DateTimeOffset(DateTime.Now);
model.Updated = new DateTimeOffset(DateTime.Now);
model.OwnerUser = db.Users.Single(u => u.UserName == User.Identity.Name);
model.OwnerUserId = model.OwnerUser.Id;
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name");
ViewBag.AssignedToUserId = new SelectList(db.Users, "Id", "UserName");
ViewBag.OwnerUserId = new SelectList(db.Users, "Id", "UserName");
ViewBag.TicketPriorityId = new SelectList(db.TicketPriorities, "Id", "Name");
ViewBag.TicketStatusId = new SelectList(db.TicketStatuses, "Id", "Name");
ViewBag.TicketTypeId = new SelectList(db.TicketTypes, "Id", "Name");
return View(model);
}
public TicketViewModel ViewModelFromDataModel(Ticket ticket)
{
var ticketView = new TicketViewModel();
ticketView.Id = ticket.Id;
ticketView.Title = ticket.Title;
ticketView.Description = ticket.Description;
ticketView.Created = ticket.Created;
ticketView.Updated = ticket.Updated;
ticketView.ProjectName = db.Projects.Find(ticket.ProjectId).Name;
ticketView.TicketTypeName = db.TicketTypes.Find(ticket.TicketTypeId).Name;
ticketView.TicketPriorityName = db.TicketPriorities.Find(ticket.TicketPriorityId).Name;
ticketView.TicketStatusName = db.TicketStatus.Find(ticket.TicketStatusId).Name;
ticketView.OwnerUserName = db.Users.Find(ticket.OwnerUserId).UserName;
ticketView.AssignedToUserName = db.Users.Find(ticket.AssignedToUserId).UserName;
return ticketView;
}
public ActionResult Create(Ticket ticket)
{
if (ModelState.IsValid)
{
db.Tickets.Add(ticket);
ticket.Created = DateTimeOffset.Now;
db.SaveChanges();
return RedirectToAction("Details", new { id = ticket.Id});
}
ViewBag.AssignedUserId = new SelectList(db.Users, "Id", "FirstName", ticket.AssignedUserId);
ViewBag.OwnerId = new SelectList(db.Users, "Id", "FirstName", ticket.OwnerId);
ViewBag.PriorityId = new SelectList(db.TicketPriorities, "Id", "Name", ticket.PriorityId);
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name", ticket.ProjectId);
ViewBag.StatusId = new SelectList(db.TicketStatuses, "Id", "Name", ticket.StatusId);
ViewBag.TypeId = new SelectList(db.TicketTypes, "Id", "Name", ticket.TypeId);
return View(ticket);
}
public ActionResult Edit(Ticket ticket)
{
var user = db.Users.Find(User.Identity.GetUserId());
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
if (ModelState.IsValid)
{
if (oldTicket.Body != ticket.Body)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Body;
history.NewValue = ticket.Body;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the body of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.Title != ticket.Title)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Title;
history.NewValue = ticket.Title;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the title of the ticket!";
db.TicketNotifications.Add(notification);
}
//if (oldTicket.AssignedUserId != ticket.AssignedUserId)
//{
// var notification = new TicketNotification();
// var history = new TicketHistory();
// history.OldValue = oldTicket.AssignedUser.DisplayName;
// history.NewValue = db.Tickets.Find(ticket.Id).AssignedUser.DisplayName;
// history.ChangedById = User.Identity.GetUserId();
// history.TicketId = ticket.Id;
// db.TicketHistories.Add(history);
// notification.UserId = ticket.AssignedUserId;
// notification.TicketId = ticket.Id;
// db.TicketNotifications.Add(notification);
//}
if (oldTicket.PriorityId != ticket.PriorityId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Priority.Name;
history.NewValue = db.TicketPriorities.Find(ticket.PriorityId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the priority of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.ProjectId != ticket.ProjectId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Project.Name;
history.NewValue = db.Projects.Find(ticket.ProjectId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the project of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.StatusId != ticket.StatusId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Status.Name;
history.NewValue = db.TicketStatuses.Find(ticket.StatusId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the status of the ticket!";
db.TicketNotifications.Add(notification);
}
if (oldTicket.TypeId != ticket.TypeId)
{
var notification = new TicketNotification();
var history = new TicketHistory();
history.OldValue = oldTicket.Type.Name;
history.NewValue = db.TicketTypes.Find(ticket.TypeId).Name;
history.ChangedById = User.Identity.GetUserId();
history.TicketId = ticket.Id;
db.TicketHistories.Add(history);
notification.UserId = ticket.AssignedUserId;
notification.TicketId = ticket.Id;
notification.Content = "changed the type of the ticket!";
db.TicketNotifications.Add(notification);
}
db.Tickets.Add(ticket);
ticket.Updated = DateTimeOffset.Now;
db.Entry(ticket).State = EntityState.Modified;
db.SaveChanges();
}
return RedirectToAction("Details", new { id = ticket.Id });
}
private List<TicketHistoryWithNotification> GetTicketHistories(Ticket oldTicket, Ticket newTicket)
{
var histories = new List<TicketHistoryWithNotification>();
var oldUser = db.Users.Find(oldTicket.AssignedToUserId);
var newUser = db.Users.Find(newTicket.AssignedToUserId);
if (oldTicket.AssignedToUserId != newTicket.AssignedToUserId)
{
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
TicketId = newTicket.Id,
Property = "AssignedToUserId",
PropertyDisplay = "Assigned User",
OldValue = oldTicket.AssignedToUserId,
OldValueDisplay = oldUser != null ? oldUser.DisplayName : "Unassigned",
NewValue = newTicket.AssignedToUserId,
NewValueDisplay = newUser != null ? newUser.DisplayName : "Unassigned",
Changed = DateTimeOffset.Now
},
Notification = newUser != null ? new IdentityMessage()
{
Subject = "You have been assigned to a ticket.",
Destination = newUser.Email,
Body = "You have been assigned to a ticket. The ticket is titled '" + newTicket.Title + "'."
} : null
});
}
if (oldTicket.Description != newTicket.Description)
{
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
TicketId = newTicket.Id,
Property = "Description",
PropertyDisplay = "Description",
OldValue = oldTicket.Description,
OldValueDisplay = "'" + oldTicket.Description + "'",
NewValue = newTicket.Description,
NewValueDisplay = "'" + newTicket.Description + "'",
Changed = DateTimeOffset.Now
},
Notification = newUser != null ? new IdentityMessage()
{
Subject = "The description of your ticket, " + newTicket.Title + ", has changed.",
Destination = newUser.Email,
Body = "The descripton for your ticket, " + newTicket.Title + ", has changed. The new description is as follows: <br /><br /><br />" + newTicket.Description
} : null
});
}
if (oldTicket.TicketTypeId != newTicket.TicketTypeId)
{
var oldDisplay = oldTicket.Type != null ? oldTicket.Type.Name : "No Type";
var newType = db.TicketTypes.Find(newTicket.TicketTypeId);
var newDisplay = newType != null ? newType.Name : "No Type";
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
TicketId = newTicket.Id,
Property = "TicketTypeId",
PropertyDisplay = "Ticket Type",
OldValue = oldTicket.TicketTypeId.ToString(),
OldValueDisplay = oldDisplay,
NewValue = newTicket.TicketTypeId.ToString(),
NewValueDisplay = newDisplay,
Changed = DateTimeOffset.Now
},
Notification = null
});
}
if (oldTicket.TicketStatusId != newTicket.TicketStatusId)
{
var oldDisplay = oldTicket.Status != null ? oldTicket.Status.Name : "No Status";
var newStatus = db.TicketStatuses.Find(newTicket.TicketStatusId);
var newDisplay = newStatus != null ? newStatus.Name : "No Status";
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
TicketId = newTicket.Id,
Property = "TicketStatusId",
PropertyDisplay = "Ticket Status",
OldValue = oldTicket.TicketStatusId.ToString(),
OldValueDisplay = oldDisplay,
NewValue = newTicket.TicketStatusId.ToString(),
NewValueDisplay = newDisplay,
Changed = DateTimeOffset.Now
},
Notification = null
});
}
return histories;
}
private List<TicketHistoryWithNotification> GetTicketHistories(Ticket oldTicket, Ticket newTicket)
{
var histories = new List<TicketHistoryWithNotification>();
if (oldTicket.AssignedUserId != newTicket.AssignedUserId)
{
var newUser = db.Users.Find(newTicket.AssignedUserId);
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
Property = "AssignedUserId",
PropertyDisplay = "Assigned User",
OldValue = oldTicket.AssignedUserId,
OldValueDisplay = db.Users.Find(oldTicket.AssignedUserId)?.UserName,
NewValue = newTicket.AssignedUserId,
NewValueDisplay = newUser?.UserName
},
Notification = newUser != null ? new IdentityMessage()
{
Subject = "You have a new Notification",
Destination = newUser.Email,
Body = "You have been assigned to a new ticket with Id " + newTicket.Id + "!"
} : null
});
}
if(oldTicket.Description != newTicket.Description)
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
Property = "Description",
PropertyDisplay = "Description",
OldValue = oldTicket.Description,
OldValueDisplay = null,
NewValue = newTicket.Description,
NewValueDisplay = null
},
Notification = null
});
if(oldTicket.PriorityId != newTicket.PriorityId)
histories.Add(new TicketHistoryWithNotification()
{
History = new TicketHistory()
{
Property = "PriorityId",
PropertyDisplay = "Priority",
OldValue = oldTicket.PriorityId.ToString(),
OldValueDisplay = oldTicket.TicketPriority?.Name,
NewValue = newTicket.PriorityId.ToString(),
NewValueDisplay = db.TicketPriorities.Find(newTicket.PriorityId)?.Name
},
Notification = null
});
return histories;
}
public void DeleteTicket(Ticket tieckt)
{
_appDbContext.Remove(tieckt);
_appDbContext.SaveChanges();
}
public void UpdateTicket(Ticket ticket)
{
ticket.TicketUpdated = DateTime.Now;
_appDbContext.Update(ticket);
_appDbContext.SaveChanges();
}
public void CreateTicket(Ticket ticket)
{
ticket.TicketCreated = DateTime.Now;
_appDbContext.Tickets.Add(ticket);
_appDbContext.SaveChanges();
}
public void TicketModified(Ticket ticket)
{
db.Entry(ticket).State = EntityState.Modified;
db.SaveChanges();
}
public void AddTicketToUser(Ticket ticket, string userId)
{
db.Users.Find(userId).TicketsOwned.Add(ticket);
db.SaveChanges();
}
public void RemoveFromTicket(Ticket ticket)
{
db.Tickets.Remove(ticket);
db.SaveChanges();
}
public void AddtoTicket(Ticket ticket)
{
db.Tickets.Add(ticket);
}
// TicketHistoryHelper is only for Changes to Tickets Edit, not for New Tickets Created
public TicketHistory FindTicketChanges(Ticket newticket)
{
TicketHistory tickethistory = new TicketHistory();
var myTicketChanged = false;
var oldticket = db.Tickets.Find(newticket.Id);
tickethistory.TicketId = newticket.Id;
tickethistory.Changed = DateTime.Now;
if (newticket.Title != oldticket.Title)
{
myTicketChanged = true;
tickethistory.Property = "Title";
tickethistory.OldValue = oldticket.Title;
tickethistory.NewValue = newticket.Title;
}
if (newticket.Description != oldticket.Description)
{
myTicketChanged = true;
tickethistory.Property = "Description";
tickethistory.OldValue = oldticket.Description;
tickethistory.NewValue = newticket.Description;
}
if (newticket.ProjectId != oldticket.ProjectId)
{
myTicketChanged = true;
tickethistory.Property = "Project";
tickethistory.OldValue = oldticket.Project.Name;
tickethistory.NewValue = newticket.Project.Name;
//tickethistory.NewValue = newticket.ProjectId.ToString();
}
if (newticket.TicketTypeId != oldticket.TicketTypeId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Type";
tickethistory.OldValue = oldticket.TicketType.Name;
//tickethistory.NewValue = newticket.TicketType.Name;
//tickethistory.NewValue = newticket.TicketTypeId.ToString();
var ticketType = db.TicketTypes.Find(newticket.TicketTypeId);
tickethistory.NewValue = ticketType.Name;
}
if (newticket.TicketPriorityId != oldticket.TicketPriorityId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Priority";
tickethistory.OldValue = oldticket.TicketPriority.Name;
//tickethistory.NewValue = newticket.TicketPriority.Name;
//tickethistory.NewValue = newticket.TicketPriorityId.ToString();
var ticketPriority = db.TicketPriorities.Find(newticket.TicketPriorityId);
tickethistory.NewValue = ticketPriority.Name;
}
if (newticket.TicketStatusId != oldticket.TicketStatusId)
{
myTicketChanged = true;
tickethistory.Property = "Ticket Status";
tickethistory.OldValue = oldticket.TicketStatus.Name;
//tickethistory.NewValue = newticket.TicketStatus.Name;
//tickethistory.NewValue = newticket.TicketStatusId.ToString();
var ticketStatus = db.TicketStatuses.Find(newticket.TicketStatusId);
tickethistory.NewValue = ticketStatus.Name;
}
if (newticket.OwnerUserId != oldticket.OwnerUserId)
{
myTicketChanged = true;
tickethistory.Property = "Owner User";
tickethistory.OldValue = oldticket.OwnerUser.DisplayName;
tickethistory.NewValue = newticket.OwnerUser.DisplayName;
//tickethistory.NewValue = newticket.OwnerUserId;
}
if (newticket.AssignedToUserId != oldticket.AssignedToUserId)
{
myTicketChanged = true;
tickethistory.Property = "AssignedTo User";
tickethistory.NewValue = newticket.AssignedToUser.DisplayName;
if (oldticket.AssignedToUserId == null)
{
tickethistory.OldValue = "Unassigned-To User";
}
else
{
tickethistory.OldValue = oldticket.AssignedToUser.DisplayName;
}
}
if (myTicketChanged == false)
{
// No changes were made - Set tickethistory so
tickethistory.Property = "No changes made";
tickethistory.OldValue = "None";
tickethistory.NewValue = "None";
}
return(tickethistory);
}
public async Task <ActionResult> Edit([Bind(Include = "Id,AuthorId,AssigneeId,Created,Updated,PriorityId,ProjectId,StatusId,TypeId,Description")] Ticket ticket)
{
StringBuilder sb = new StringBuilder();
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
if (ModelState.IsValid)
{
ticket.Updated = DateTimeOffset.Now;
db.Entry(ticket).State = EntityState.Modified;
db.SaveChanges();
var newTicket = db.Tickets.Find(ticket.Id);
if (oldTicket != ticket)
{
sb.AppendLine("Changed on " + DateTimeOffset.Now);
sb.Append("<br />");
if (oldTicket.Description != newTicket.Description)
{
sb.AppendLine("This ticket description changed from " + (oldTicket.Description) + " to " + (newTicket.Description));
sb.Append("<br />");
}
if (oldTicket.StatusId != newTicket.StatusId)
{
var newStatus = db.Status.Where(s => s.Id == newTicket.StatusId).Select(n => n.Name).FirstOrDefault();
sb.AppendLine("This ticket status changed from " + (oldTicket.Status.Name) + " to " + (newStatus));
sb.Append("<br />");
}
if (oldTicket.TypeId != ticket.TypeId)
{
var newType = db.Types.Where(s => s.Id == newTicket.TypeId).Select(n => n.Name).FirstOrDefault();
sb.AppendLine("This ticket type changed from " + (oldTicket.Type.Name) + " to " + (newType));
sb.Append("<br />");
}
if (oldTicket.PriorityId != ticket.PriorityId)
{
var newPriority = db.Priorities.Where(s => s.Id == newTicket.PriorityId).Select(n => n.Name).FirstOrDefault();
sb.AppendLine("This ticket priority changed from " + (oldTicket.Priority.Name) + " to " + (newPriority));
sb.Append("<br />");
}
if (oldTicket.Assignee != ticket.Assignee)
{
var newAssignee = db.Users.Where(s => s.Id == newTicket.AssigneeId).Select(n => n.DisplayName).FirstOrDefault();
sb.AppendLine("This ticket assignee changed from " + (oldTicket.Assignee.DisplayName) + " to " + (newAssignee));
sb.Append("<br />");
}
}
var History = new History();
History.TicketId = ticket.Id;
History.Body = sb.ToString();
History.Updated = DateTimeOffset.Now;
db.Entry(History).State = EntityState.Modified;
db.History.Add(History);
db.SaveChanges();
await UserManager.SendEmailAsync(ticket.AssigneeId, "You have a ticket needing attention!", "Please log into dashboard to see if you have a new ticket or if the ticket you are working on has been updated!");
return(RedirectToAction("Index"));
}
return(View(ticket));
}
