public void ResolveTicket(ModerationTicket issue, Player sender, int state)
{
issue.State = ModerationTicketState.CLOSED;
ModerationDatabase.UpdateTicket(issue);
if (sender.Session != null)
{
switch (state)
{
case 1:
sender.Session.Send(new ModerationIssueHandledComposer(ModerationIssueHandledComposer.USELESS));
break;
case 2:
sender.Session.Send(new ModerationIssueHandledComposer(ModerationIssueHandledComposer.ABUSIVE));
break;
case 3:
sender.Session.Send(new ModerationIssueHandledComposer(ModerationIssueHandledComposer.HANDLED));
break;
}
}
Alias.Server.SocketServer.SessionManager.SendWithPermission(new ModerationIssueInfoComposer(issue), "acc_modtool_ticket_queue");
RemoveTicket(issue);
}
public void ReleaseTicket(ModerationTicket issue)
{
issue.ModId = 0;
issue.ModUsername = "";
issue.State = ModerationTicketState.OPEN;
ModerationDatabase.UpdateTicket(issue);
Alias.Server.SocketServer.SessionManager.SendWithPermission(new ModerationIssueInfoComposer(issue), "acc_modtool_ticket_queue");
}
public void PickTicket(ModerationTicket issue, Player habbo)
{
issue.ModId = habbo.Id;
issue.ModUsername = habbo.Username;
issue.State = ModerationTicketState.PICKED;
ModerationDatabase.UpdateTicket(issue);
Alias.Server.SocketServer.SessionManager.SendWithPermission(new ModerationIssueInfoComposer(issue), "acc_modtool_ticket_queue");
}
public static void UpdateTicket(ModerationTicket ticket)
{
using (DatabaseConnection dbClient = Alias.Server.DatabaseManager.GetConnection())
{
dbClient.AddParameter("id", ticket.Id);
dbClient.AddParameter("modId", ticket.ModId);
dbClient.AddParameter("state", (int)ticket.State);
dbClient.Query("UPDATE `support_tickets` SET `state` = @state, `mod_id` = @modId WHERE `id` = @id");
}
}
public void QuickTicket(Player reported, string message)
{
ModerationTicket issue = new ModerationTicket()
{
SenderId = reported.Id,
SenderUsername = reported.Username,
Message = message,
Type = ModerationTicketType.AUTOMATIC
};
AddTicket(issue);
}
public static int AddTicket(ModerationTicket ticket)
{
using (DatabaseConnection dbClient = Alias.Server.DatabaseManager.GetConnection())
{
dbClient.AddParameter("time", ticket.Timestamp);
dbClient.AddParameter("senderId", ticket.SenderId);
dbClient.AddParameter("reporterID", ticket.ReportedId);
dbClient.AddParameter("issue", ticket.Message);
dbClient.AddParameter("type", ModerationTicketTypes.GetIntFromType(ticket.Type));
dbClient.AddParameter("roomId", ticket.RoomId);
dbClient.AddParameter("category", ticket.Category);
dbClient.Query("INSERT INTO `support_tickets` (`timestamp`, `sender_id`, `reported_id`, `issue`, `type`, `room_id`, `category`) VALUES (@time, @senderId, @reporterId, @issue, @type, @roomId, @category)");
return(dbClient.LastInsertedId());
}
}
public static List <ModerationTicket> ReadTickets()
{
List <ModerationTicket> tickets = new List <ModerationTicket>();
using (DatabaseConnection dbClient = Alias.Server.DatabaseManager.GetConnection())
{
using (MySqlDataReader Reader = dbClient.DataReader("SELECT * FROM `support_tickets` WHERE `state` != 0"))
{
while (Reader.Read())
{
string senderUsername = "******";
string reportedUsername = "******";
string modUsername = "";
ModerationTicket ticket = new ModerationTicket()
{
Id = Reader.GetInt32("id"),
State = ModerationTicketStates.GetStateFromInt(Reader.GetInt32("state")),
Timestamp = Reader.GetInt32("timestamp"),
Priority = Reader.GetInt32("score"),
SenderId = Reader.GetInt32("sender_id"),
SenderUsername = senderUsername,
ReportedId = Reader.GetInt32("reported_id"),
ReportedUsername = reportedUsername,
ModId = Reader.GetInt32("mod_id"),
ModUsername = modUsername,
Message = Reader.GetString("issue"),
Type = ModerationTicketTypes.GetTypeFromInt(Reader.GetInt32("type")),
RoomId = Reader.GetInt32("room_id"),
Category = Reader.GetInt32("category")
};
if (ticket.ModId <= 0)
{
ticket.ModUsername = "";
ticket.State = ModerationTicketState.OPEN;
}
tickets.Add(ticket);
}
}
}
return(tickets);
}
public void RemoveTicket(ModerationTicket issue)
{
this._modTickets.Remove(issue);
}
public void AddTicket(ModerationTicket issue)
{
issue.Id = ModerationDatabase.AddTicket(issue);
this._modTickets.Add(issue);
Alias.Server.SocketServer.SessionManager.SendWithPermission(new ModerationIssueInfoComposer(issue), "acc_modtool_ticket_queue");
}
