public Zendesk GetTicketInformation(string ticketNo)
{
Zendesk ticket = new Zendesk();
try
{
long.TryParse(ticketNo, out long longTicketNo);
ticket = ticket.VerifyInsertedZendeskTicket(longTicketNo);
if (ticket != null)
{
if (String.IsNullOrEmpty(ticket.FromEmailAddress) && String.IsNullOrEmpty(ticket.FromEmailName))
{
ticket.GetRequester();
}
}
}
catch (Exception)
{
ticket = null;
}
return(ticket);
}
public bool VerifyInput(ref Zendesk zendeskTicket)
{
bool validInput = false;
if (ExistingZendeskTicket)
{
if (SelectedZendeskTicket)
{
cust = (Customer)Session["SelectedCustomer"];
foreach (SalesHeader head in cust.SalesHeader)
{
foreach (Zendesk ticket in head.Tickets)
{
if (!zendeskTickets.Any(t => t.TicketNo.Equals(ticket.TicketNo)))
{
zendeskTickets.Add(ticket);
}
}
}
foreach (ReturnHeader returnHead in cust.ReturnHeaders)
{
foreach (Zendesk ticket in returnHead.Tickets)
{
if (!zendeskTickets.Any(t => t.TicketNo.Equals(ticket.TicketNo)))
{
zendeskTickets.Add(ticket);
}
}
}
// TicketNo = ddlZendeskTickets.SelectedValue; ~ why are you here? Go away!
if (TicketNo != string.Empty)
{
foreach (Zendesk ticket in zendeskTickets)
{
if (ticket.TicketNo == TicketNo)
{
EmailSubject = ticket.Subject;
FromEmail = ticket.FromEmailAddress;
FromEmailName = ticket.FromEmailName;
EmailTo = ticket.ToEmailsAddress;
zendeskTicket = ticket;
}
}
validInput = true;
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), "selectValidTicketNo", "alert('Please select a valid existing Zendesk ticket when attempting to update a ticket number.');", true);
}
}
else if (InsertZendeskTicket)
{
long.TryParse(InsertedZendeskTicket, out long ticketResult);
if (ticketResult != 0)
{
Zendesk Zendesk = new Zendesk();
zendeskTicket = Zendesk.VerifyInsertedZendeskTicket(ticketResult);
if (zendeskTicket != null)
{
if (String.IsNullOrEmpty(zendeskTicket.FromEmailAddress) && String.IsNullOrEmpty(zendeskTicket.FromEmailName))
{
zendeskTicket.GetRequester();
}
validInput = true;
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), "invalidZendeskTicket", "alert('The Zendesk ticket is invalid, please enter a valid ticket number.');", true);
}
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), "invalidTicketNoInserted", "alert('Please insert a valid Zendesk ticket number.');", true);
}
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), "invalidZendeskUpdateSelection", "alert('Please select a valid option to update existing Zendesk Ticket.');", true);
}
}
else if (NewZendeskTicket)
{
if (HttpContext.Current.Session["ActiveUser"] != null)
{
User u = (User)HttpContext.Current.Session["ActiveUser"];
FromEmail = u.ZendeskEmail;
EmailTo = CustomerEmailAddress;
string validateInput = ValidateInput(EmailTo, CustomerName);
if (validateInput != "Valid Input")
{
validInput = false;
Page.ClientScript.RegisterStartupScript(this.GetType(), "unvalidatedData", "alert('" + validateInput + "');", true);
}
else
{
validInput = true;
}
}
else
{
throw new Exception("Unable to retrieve current Zendesk Email address.");
}
}
else if (DownloadManually)
{
validInput = true;
}
else if (GenerateURL)
{
validInput = true;
}
return(validInput);
}