public void CreatePipeline()
{
var target = new Xrm.Sdk.Entity("account");
target.Id = Guid.NewGuid();
// Arrange
using (var pipeline = new PluginPipeline(FakeMessageNames.Create, FakeStages.PreOperation, target))
{
pipeline.Depth = 10;
pipeline.FakeService.ExpectRetrieve((entityName, id, columnSet) => {
var returned = new Entity("account");
returned["name"] = "123";
return(returned);
});
var plugin = new AccountPlugin();
// Act & Assert
pipeline.Execute(plugin);
// Assert
Assert.AreEqual("123", target.GetAttributeValue <string>("name"));
Assert.AreEqual(10, pipeline.PluginExecutionContext.Depth);
pipeline.FakeService.AssertExpectedCalls();
}
}
public virtual async Task <HttpResponseMessage> Post([FromBody] Activity activity)
{
// check if activity is of type message
if (activity != null && activity.GetActivityType() == ActivityTypes.Message)
{
await Conversation.SendAsync(activity, () => new EchoDialog());
}
if (activity.GetActivityType() == ActivityTypes.ConversationUpdate)
{
// Handle conversation state changes, like members being added and removed
// Use Activity.MembersAdded and Activity.MembersRemoved and Activity.Action for info
// Not available in all channels
IConversationUpdateActivity iConversationUpdated = activity as IConversationUpdateActivity;
ConnectorClient connector = new ConnectorClient(new System.Uri(activity.ServiceUrl));
if (iConversationUpdated != null)
{
if ((string)activity.Text == "Address" || (activity.From.Name == "User" && iConversationUpdated.MembersAdded.Where(m => m.Id == iConversationUpdated.Recipient.Id).Count() > 0))
{
//Initialize the CRM connection
IOrganizationService service = Dynamics.GetService();
//Extract the direct line address (if applicable)
CXAddress address = JsonConvert.DeserializeObject <CXAddress>(activity.Value != null ? (string)activity.Value : "{}");
if (address.Address == null)
{
address.Address = "3145783471";
address.Message = "Initialize Conversation";
address.Bot = "Default Bot";
}
//get bot
EntityCollection botResults = service.RetrieveMultiple(new FetchExpression(string.Format(@"<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false' no-lock='true'>
<entity name='aspect_cxbot'>
<attribute name='aspect_cxbotid' />
<attribute name='aspect_name' />
<attribute name='createdon' />
<order attribute='aspect_name' descending='false' />
<filter type='and'>
<filter type='or'>
<condition attribute='aspect_name' operator='eq' value='{0}' />
<condition attribute='aspect_default' operator='eq' value='1' />
</filter>
</filter>
</entity>
</fetch>", address.Bot == null ? string.Empty : address.Bot)));
if (botResults.Entities.Count() == 0)
{
var responseMessage = activity.CreateReply();
responseMessage.Text = "There is currently no default CX bot configured in your environment or the bot speicified does not exist.";
responseMessage.Speak = "There is currently no default CX bot configured in your environment or the bot speicified does not exist.";
ResourceResponse msgResponse = connector.Conversations.ReplyToActivity(responseMessage);
return(new HttpResponseMessage(System.Net.HttpStatusCode.Accepted));
}
Xrm.Sdk.Entity cxBot = botResults.Entities[0];
var namedMatchedBot = (from b in botResults.Entities where (string)b["aspect_name"] == address.Address select b);
if (namedMatchedBot.Count() > 0)
{
cxBot = namedMatchedBot.First();
}
//get first step
Xrm.Sdk.Entity cxCurrentStep = service.RetrieveMultiple(new FetchExpression(string.Format(@"<fetch mapping='logical' version='1.0' distinct='false' output-format='xml-platform' no-lock='true'>
<entity name='aspect_cxstep'>
<all-attributes />
<link-entity name='aspect_cxbot' to='aspect_cxbotid' from='aspect_cxbotid' alias='aspect_cxbot'>
<all-attributes />
</link-entity>
<order descending='false' attribute='aspect_name' />
<filter type='and'>
<condition value='1' attribute='aspect_root' operator='eq' />
<condition value='{0}' attribute='aspect_cxbotid' operator='eq' />
</filter>
</entity>
</fetch>", cxBot.Id))).Entities[0];
//create initial conversation
Xrm.Sdk.Entity cxConversation = new Xrm.Sdk.Entity("aspect_cxconversation", "aspect_conversationid", activity.Conversation.Id);
cxConversation["aspect_name"] = activity.Conversation.Id;
cxConversation["aspect_from"] = address.Address;
cxConversation["aspect_lastanswer"] = address.Message;
cxConversation["aspect_cxbotid"] = new EntityReference(cxBot.LogicalName, cxBot.Id);
cxConversation["aspect_currentcxstepid"] = new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id);
UpsertResponse cxConversationResponse = (UpsertResponse)service.Execute(new UpsertRequest()
{
Target = cxConversation
});
if (!string.IsNullOrEmpty(address.Message))
{
//Create a conversation message with the initial
Xrm.Sdk.Entity conversationClient = new Xrm.Sdk.Entity("aspect_cxconversationmessage");
conversationClient["aspect_cxconversationid"] = new EntityReference("aspect_cxconversation", "aspect_conversationid", activity.Conversation.Id);
conversationClient["aspect_cxstepid"] = new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id);
conversationClient["aspect_direction"] = false;
conversationClient["aspect_name"] = activity.Conversation.Id;
service.Create(conversationClient);
}
//ROUTE TO NEXT QUESTION
while (cxCurrentStep != null)
{
//FIRE ENTRY SEARCHES
Dynamics.ExecuteSearch(service, (EntityReference)cxConversationResponse.Results["Target"], new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id), true);
//FIRE ENTRY WORKFLOW
Dynamics.FireWorkflow(service, cxCurrentStep, false);
switch (Dynamics.CXGetType((OptionSetValue)cxCurrentStep["aspect_type"]))
{
case "MESSAGE":
var cxNextStep = await Dynamics.PromptInitialQuestion(activity
, connector
, service
, new Xrm.Sdk.Entity(((EntityReference)cxConversationResponse.Results["Target"]).LogicalName)
{
Id = ((EntityReference)cxConversationResponse.Results["Target"]).Id
}
, cxCurrentStep);
if (cxNextStep != null)
{
cxCurrentStep = service.RetrieveMultiple(new FetchExpression(string.Format(@"<fetch mapping='logical' version='1.0' distinct='false' output-format='xml-platform' no-lock='true'>
<entity name='aspect_cxstep'>
<all-attributes />
<link-entity name='aspect_cxbot' to='aspect_cxbotid' from='aspect_cxbotid' alias='aspect_cxbot'>
<all-attributes />
</link-entity>
<filter type='and'>
<condition value='{0}' attribute='aspect_cxstepid' operator='eq' />
</filter>
</entity>
</fetch>", cxNextStep.Id))).Entities[0];
}
break;
case "QUESTION":
case "MENU":
case "RECORD":
case "TRANSFER":
if (cxCurrentStep != null)
{
await Dynamics.PromptInitialQuestion(activity
, connector
, service
, new Xrm.Sdk.Entity(((EntityReference)cxConversationResponse.Results["Target"]).LogicalName)
{
Id = ((EntityReference)cxConversationResponse.Results["Target"]).Id
}
, cxCurrentStep);
cxCurrentStep = null;
}
break;
}
}
}
}
await HandleSystemMessage(activity);
}
else
{
await HandleSystemMessage(activity);
}
return(new HttpResponseMessage(System.Net.HttpStatusCode.Accepted));
}
public async Task MessageReceivedAsync(IDialogContext context, IAwaitable <IMessageActivity> argument)
{
var message = await argument;
IOrganizationService service = Dynamics.GetService();
//Get the current and next step
Xrm.Sdk.Entity cxCurrentStep = Dynamics.GetCXCurrentStepEntityByConversationId(service, message.Conversation.Id);
EntityReference cxNextStep = cxCurrentStep.Contains("aspect_nextcxstepid") ? (EntityReference)cxCurrentStep["aspect_nextcxstepid"] : null;
//Create a conversation message with the users response
Xrm.Sdk.Entity conversationClient = new Xrm.Sdk.Entity("aspect_cxconversationmessage");
conversationClient["aspect_cxconversationid"] = new EntityReference("aspect_cxconversation", "aspect_conversationid", message.Conversation.Id);
conversationClient["aspect_cxstepid"] = new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id);
conversationClient["aspect_direction"] = false;
conversationClient["aspect_name"] = message.Id;
conversationClient["aspect_message"] = message.Text;
service.Create(conversationClient);
//TODO: Check global utterances
Xrm.Sdk.Entity globalUtterance = service.RetrieveMultiple(new FetchExpression(string.Format(@"<fetch mapping='logical' version='1.0' distinct='false' output-format='xml-platform' no-lock='true'>
<entity name='aspect_cxglobalutterance'>
<attribute name='aspect_cxglobalutteranceid' />
<attribute name='aspect_cxstepid' />
<attribute name='aspect_answers' />
<order descending='false' attribute='aspect_name' />
<filter type='and'>
<condition value='%{0}%' attribute='aspect_answers' operator='like' />
</filter>
</entity>
</fetch>", HttpUtility.UrlEncode(message.Text)))).Entities.FirstOrDefault();
if (globalUtterance != null)
{
cxNextStep = (EntityReference)globalUtterance["aspect_cxstepid"];
}
else
{
//validate user input
string utteranceMatch = UtteranceMatch(message.Text, (string)(cxCurrentStep.Contains("aspect_answers") ? (string)cxCurrentStep["aspect_answers"] : null));
if (Dynamics.CXGetType((OptionSetValue)cxCurrentStep["aspect_type"]) == "MENU")
{
Xrm.Sdk.EntityCollection cxStepAnswers = service.RetrieveMultiple(new FetchExpression(string.Format(@"<fetch mapping='logical' version='1.0' distinct='false' output-format='xml-platform' no-lock='true'>
<entity name='aspect_cxstepanswer'>
<all-attributes />
<order descending='false' attribute='aspect_name' />
<filter type='and'>
<condition value='{0}' attribute='aspect_cxstepid' operator='eq' />
</filter>
</entity>
</fetch>", cxCurrentStep.Id)));
foreach (Xrm.Sdk.Entity e in cxStepAnswers.Entities)
{
utteranceMatch = UtteranceMatch(message.Text, e.Contains("aspect_answers") ? (string)e["aspect_answers"] : null);
if (!string.IsNullOrEmpty(utteranceMatch))
{
cxNextStep = e.Contains("aspect_nextcxstepid") ? (EntityReference)e["aspect_nextcxstepid"] : null;
break;
}
}
}
if (utteranceMatch == null)
{
string noMatchMessage = string.Format("I'm sorry, I didn't understand '{0}'.", message.Text); //TODO make this message come from CX Bot
Xrm.Sdk.Entity noMatchResponse = new Xrm.Sdk.Entity("aspect_cxconversationmessage");
conversationClient["aspect_cxconversationid"] = new EntityReference("aspect_cxconversation", "aspect_conversationid", message.Conversation.Id);
conversationClient["aspect_cxstepid"] = new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id);
conversationClient["aspect_direction"] = true;
conversationClient["aspect_name"] = message.Id;
conversationClient["aspect_message"] = noMatchMessage;
service.Create(conversationClient);
IMessageActivity responseNoMatchMessage = context.MakeMessage();
responseNoMatchMessage.Text = string.Format(noMatchMessage);
responseNoMatchMessage.Value = message.Value;
await context.PostAsync(responseNoMatchMessage);
context.Wait(MessageReceivedAsync);
return;
}
}
//Update the last answer in the conversation
Microsoft.Xrm.Sdk.Entity upsConversation2 = new Microsoft.Xrm.Sdk.Entity("aspect_cxconversation", "aspect_conversationid", message.Conversation.Id);
upsConversation2["aspect_lastanswer"] = message.Text;
UpsertResponse cxConversationResponse = (UpsertResponse)service.Execute(new UpsertRequest()
{
Target = upsConversation2
});
int maxLoopCount = 10;
int currentLoopCount = 0;
//EXECUTE EXIT SEARCH
Dynamics.ExecuteSearch(service, (EntityReference)cxConversationResponse.Results["Target"], new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id), false);
//FIRE EXIT WORKFLOW
Dynamics.FireWorkflow(service, cxCurrentStep, false);
//REFRESH THE NEXT CX STEP IN CASE A SEARCH/WORKFLOW ALTERED IT
Xrm.Sdk.Entity rerouteCXStep = Dynamics.GetCXNextStepEntityByConversationId(service, message.Conversation.Id, cxNextStep);
if (rerouteCXStep != null)
{
cxNextStep = new EntityReference(rerouteCXStep.LogicalName, rerouteCXStep.Id);
}
while (cxNextStep != null && currentLoopCount <= maxLoopCount)
{
if (currentLoopCount > 0)
{
//EXECUTE EXIT SEARCH
Dynamics.ExecuteSearch(service, (EntityReference)cxConversationResponse.Results["Target"], new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id), false);
//FIRE EXIT WORKFLOW
Dynamics.FireWorkflow(service, cxCurrentStep, false);
//REFRESH THE NEXT CX STEP IN CASE A SEARCH/WORKFLOW ALTERED IT
rerouteCXStep = Dynamics.GetCXNextStepEntityByConversationId(service, message.Conversation.Id, cxNextStep);
}
//EXIT IF THERE IS NO NEXT STEP
if (cxNextStep == null)
{
return;
}
//FIRE ENTRY WORKFLOW
Dynamics.FireWorkflow(service, rerouteCXStep, true);
//EXECUTE ENTRY SEARCH
Dynamics.ExecuteSearch(service, (EntityReference)cxConversationResponse.Results["Target"], new EntityReference(rerouteCXStep.LogicalName, rerouteCXStep.Id), true);
//process question
switch (Dynamics.CXGetType((OptionSetValue)rerouteCXStep["aspect_type"]))
{
case "MESSAGE":
await Dynamics.PromptNextQuestion(context, service, cxCurrentStep, rerouteCXStep, message);
cxCurrentStep = Dynamics.GetCXCurrentStepEntityByConversationId(service, message.Conversation.Id);
cxNextStep = cxCurrentStep.Contains("aspect_nextcxstepid") ? (EntityReference)cxCurrentStep["aspect_nextcxstepid"] : null;
if (cxNextStep == null)
{
//if the path ended with a search but no default next step execute the exit workflows
//EXECUTE EXIT SEARCH
Dynamics.ExecuteSearch(service, (EntityReference)cxConversationResponse.Results["Target"], new EntityReference(cxCurrentStep.LogicalName, cxCurrentStep.Id), false);
//REFRESH THE NEXT CX STEP IN CASE A SEARCH/WORKFLOW ALTERED IT
rerouteCXStep = Dynamics.GetCXNextStepEntityByConversationId(service, message.Conversation.Id, cxNextStep);
if (rerouteCXStep != null && rerouteCXStep.Id != cxCurrentStep.Id)
{
cxNextStep = new EntityReference(rerouteCXStep.LogicalName, rerouteCXStep.Id);
}
}
currentLoopCount++;
break;
case "QUESTION":
case "MENU":
case "RECORD":
case "TRANSFER":
await Dynamics.PromptNextQuestion(context, service, cxCurrentStep, rerouteCXStep, message);
cxNextStep = null;
break;
}
}
context.Wait(MessageReceivedAsync);
}
