protected override void OnLoad(EventArgs e)
{
if (!Page.IsPostBack)
{
IResource res = Provider.Scheduler.Resource.GetResource(ResourceID);
if (res != null)
{
string helpdeskEmail = res.HelpdeskEmail;
hidAjaxUrl.Value = "/ostclient/ajax.aspx";
hidHelpdeskQueue.Value = helpdeskEmail;
hidHelpdeskResource.Value = Provider.Utility.Serialization.Json.SerializeObject(new { id = res.ResourceID, name = res.ResourceName });
hidHelpdeskFromEmail.Value = CurrentUser.Email;
hidHelpdeskFromName.Value = string.Format("{0} {1}", CurrentUser.FName, CurrentUser.LName);
LoadReservations();
if (string.IsNullOrEmpty(helpdeskEmail))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "A ticket cannot be created because a helpdesk email is not configured for this resource.");
}
}
else
{
phNoResource.Visible = true;
phHelpdesk.Visible = false;
}
}
}
protected void btnCreateTicket_Click(object sender, EventArgs e)
{
var res = Helper.GetResourceTreeItemCollection().GetResource(ResourceID);
litErrMsg.Text = string.Empty;
string helpdeskEmail = GetHelpdeskEmail(res);
bool load = true;
if (string.IsNullOrEmpty(txtSubject.Text))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Please enter a subject.", true);
}
else if (string.IsNullOrEmpty(txtMessage.Text))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Please enter a message.", true);
}
else if (string.IsNullOrEmpty(helpdeskEmail))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "An error occurred while creating the ticket. A helpdesk email is not configured for this resource.", true);
}
else
{
IReservation rsv = null;
if (ddlReservations.SelectedValue != "None")
{
rsv = Provider.Scheduler.Reservation.GetReservation(int.Parse(ddlReservations.SelectedValue));
}
string subjectText = "[" + res.ResourceID.ToString() + ":" + res.ResourceName + "] " + txtSubject.Text;
CreateTicketResult addTicketResult = HelpdeskUtility.CreateTicket(CurrentUser, res, rsv, CurrentUser.ClientID, ddlReservations.SelectedItem.Text, subjectText, txtMessage.Text, ddlTicketType.SelectedItem.Text, Request.Url);
if (addTicketResult.Success)
{
litErrMsg.Text = WebUtility.BootstrapAlert("success", string.Format("Your ticket has been created. A confirmation email has been sent to {0}.", CurrentUser.Email));
load = false;
}
else
{
StringBuilder sb = new StringBuilder();
sb.AppendLine(string.Format("Create ticket failed. User: {0} ({1}). Resource: {2} ({3})", CurrentUser.DisplayName, CurrentUser.ClientID, res.ResourceName, res.ResourceID));
sb.AppendLine(string.Format("----------{0}{1}", Environment.NewLine, addTicketResult.Exception.Message));
SendEmail.SendDeveloperEmail("LNF.Web.Scheduler.Controls.Helpdesk.btnCreateTicket_Click", "Create Ticket Error", sb.ToString());
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Sorry, an error occurred and your ticket was not created. A notification has been sent to LNF staff.");
}
}
if (load)
{
//LoadOpenTickets();
}
LoadReservations();
}
protected void ResourceStatus_Command(object sender, CommandEventArgs e)
{
try
{
litErrMsg.Text = string.Empty;
IResource res = GetCurrentResource();
IResourceTree treeItem = Helper.GetResourceTreeItemCollection().GetResourceTree(res.ResourceID);
IReservation repair;
var util = new RepairUtility(treeItem, CurrentUser, Provider);
DateTime repairActualBeginDateTime, repairActualEndDateTime;
string notes = txtNotes.Text;
switch (e.CommandName)
{
case "start":
var state = GetSelectedState();
repairActualBeginDateTime = GetRepairActualBeginDateTime(state);
repairActualEndDateTime = GetRepairActualEndDateTime(state);
repair = util.StartRepair(ContextBase, state, repairActualBeginDateTime, repairActualEndDateTime, notes);
break;
case "update":
repairActualBeginDateTime = GetRepairActualBeginDateTime(res.State);
repairActualEndDateTime = GetRepairActualEndDateTime(res.State);
repair = util.UpdateRepair(repairActualEndDateTime, notes);
break;
case "end":
repair = util.EndRepair(DateTime.Now);
break;
default:
throw new InvalidOperationException($"Unknown command: {e.CommandName}");
}
RefreshAndRedirect(res);
}
catch (Exception ex)
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", ex.Message, true);
}
}
private void LoadResourceStatus(IResource res)
{
if (res.HasState(ResourceState.Online))
{
// Tool state is online
ClearRepairBeginDateTime();
divRepairStart.Visible = true;
divRepairTime.Visible = true;
divRepairDuration.Visible = true;
divStatusOptions.Visible = true;
divStatusText.Visible = false;
txtRepairStart.Text = "0";
txtRepairTime.Text = "0";
btnStartRepair.Visible = true;
btnUpdateRepair.Visible = false;
btnEndRepair.Visible = false;
btnReset.Visible = true;
}
else if (res.HasState(ResourceState.Offline))
{
// Tool state is offline
var resource = Helper.GetResourceTreeItemCollection().GetResourceTree(res.ResourceID);
var rip = Reservations.GetRepairInProgress(resource);
IReservation rsv = null;
if (rip != null)
{
rsv = Provider.Scheduler.Reservation.GetReservation(rip.ReservationID);
}
if (rsv != null)
{
//We found a repair offline reservation
SetRepairBeginDateTime(rsv);
divRepairStart.Visible = false;
divRepairTime.Visible = true;
divRepairDuration.Visible = false;
divStatusOptions.Visible = false;
divStatusText.Visible = true;
litStatus.Text = "Offline";
txtRepairTime.Text = GetDuration(rsv).TotalHours.ToString("#0.00");
txtNotes.Text = rsv.Notes;
btnStartRepair.Visible = false;
btnUpdateRepair.Visible = true;
btnEndRepair.Visible = true;
btnReset.Visible = false;
}
else
{
//Something is wrong, the resource state is different from the reservation table
btnReset.Visible = false;
btnStartRepair.Visible = false;
btnUpdateRepair.Visible = true;
btnUpdateRepair.Enabled = false;
btnEndRepair.Visible = true;
litErrMsg.Text = WebUtility.BootstrapAlert("danger", @"A problem has occurred: This resource is currenlty offline but there is no active repair reservation to modify. Please click the ""End Repair"" button to put the resource back online - then you will be able to create a new repair reservation.");
}
}
else if (res.HasState(ResourceState.Limited))
{
//Tool state is limited
ClearRepairBeginDateTime();
divRepairStart.Visible = false;
divRepairTime.Visible = false;
divRepairDuration.Visible = false;
divStatusOptions.Visible = false;
divStatusText.Visible = true;
litStatus.Text = "Limited";
btnStartRepair.Visible = false;
btnUpdateRepair.Visible = true;
txtNotes.Text = res.StateNotes;
btnReset.Visible = false;
btnEndRepair.Visible = true;
}
else
{
//The state of tool is unknown, something is wrong
Response.Redirect("~", false);
}
}