private bool DoTicketActivity(string activityName, Ticket ticket, string comments, params object[] args)
{
//TODO: The methods called on the ticket service are supplying the user name, but the ticket service has a reference to security service and can infer that
bool result = false;
switch (activityName)
{
case "AddComment":
result = Tickets.AddCommentToTicket(ticket, comments);
break;
case "SupplyMoreInfo":
bool markActive = (bool)args[0];
result = Tickets.SupplyMoreInfoForTicket(ticket, comments, markActive);
break;
case "RequestMoreInfo":
result = Tickets.RequestMoreInfoForTicket(ticket, comments);
break;
case "CancelMoreInfo":
result = Tickets.CancelMoreInfoForTicket(ticket, comments);
break;
case "TakeOver":
string tpriority = (args != null && args.Length == 1) ? args[0] as string : null;
result = Tickets.TakeOverTicket(ticket, comments, tpriority);
break;
case "Assign":
string assignTo = (args != null && args.Length > 0) ? args[0] as string : null;
string apriority = (args != null && args.Length > 1) ? args[1] as string : null;
result = Tickets.AssignTicket(ticket, comments, assignTo, apriority);
break;
case "Resolve":
result = Tickets.ResolveTicket(ticket, comments);
break;
case "Close":
result = Tickets.CloseTicket(ticket, comments, false);
break;
case "ForceClose":
result = Tickets.CloseTicket(ticket, comments, true);
break;
case "GiveUp":
result = Tickets.GiveUpTicket(ticket, comments);
break;
case "ReOpen":
bool?assignToMe = (args != null && args.Length > 0) ? args[0] as bool? : false;
bool?ownedByMe = (args != null && args.Length > 1) ? args[1] as bool? : false;
if (!assignToMe.HasValue)
{
assignToMe = false;
}
if (!ownedByMe.HasValue)
{
ownedByMe = false;
}
if (!Security.IsTdStaff())
{
if (ticket.Owner != Security.CurrentUserName)
{
ownedByMe = true;
}
}
result = Tickets.ReOpenTicket(ticket, comments, assignToMe.Value, ownedByMe.Value);
break;
case "ModifyAttachments":
var attachments = args[0] as List <TicketAttachment>;
result = Tickets.ModifyAttachmentsForTicket(ticket, comments, attachments);
//TODO: on successful result we need to remove the pending files. The model has no notion of "pending files" though so this needs to be done seperately
break;
case "EditTicketInfo":
result = Tickets.EditTicketDetails(ticket, comments);
break;
}
return(result);
}
